Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was "NEVER" given the opportunity to get my bumper repairedI can't believe this lie has been saidThe tires were to pacify me, before I found out by the [redacted] , that [redacted] had been lying to me and they had broken two laws pertaining to my license plate and inspection stickerYou definitely need to read the original complaint and you will plainly see that I did request a letter of apology from the CEO [redacted] ***Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868405, and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Thursday, November 24, 2:PMTo: drteamCc: [redacted] ***Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Houston Direct Preowned finally did provide replacement mats I am satisfied with their respone Thanks so much for your assistance - would not have happened w/o you!! sincerely
RevDex.com:I have reviewed the response made by the business in reference to complaint ID... [redacted] , and have determined that this proposed action would not resolve my complaint. I still have not received a letter of apology from the CEO and since the broken tab is still not holding properly, I truly feel [redacted] should pay for a new painted bumper, to be installed at the repair facility of my choice. Regards,
From: *** *** ***
/>
Sent: Monday, March *** 12:PMTo: drteamSubject: ***
I was checking to see if this deal *** has been resolved *** *** we called her back and gave her the extra money and sold her a
vehicle thanks
My sales manager Dustin *** gave the customer the option to get the bumper painted and he declined in lieu of buying him tiresHe stated he had a friend that owned a body shop. At no time the customer asked for a letter of apology which is not a standard response at *** *** This is a new demand not relevant to the original case or demandMHAD has satisfied all matters
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868405, and find that this resolution would be satisfactory to me.
From: Chris K[redacted] [mailto:K[redacted]@MacHaik.net] Sent: Friday, November 11, 2016 11:05 AMTo: drteam <[email protected]>Subject: Revdex.com Case #[redacted]Importance: High To whom it may concern, We have...
followed up with the customer and have the issue resolved. We have purchased the floor mat that he desires. Customer is satisfied with this resolution. Please confirm you received this email Chris K[redacted] General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I was "NEVER" given the opportunity to get my bumper repaired. I can't believe this lie has been said. The tires were to pacify me, before I found out by the [redacted], that [redacted] had been lying to me and they had broken two laws pertaining to my license plate and inspection sticker. You definitely need to read the original complaint and you will plainly see that I did request a letter of apology from the CEO [redacted]. Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. I still have not received a letter of apology from the CEO and since the broken tab is still not holding properly, I truly feel [redacted] should pay for a new painted bumper, to be installed at the repair facility of my choice. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Thursday, November 24, 2016 2:53 PMTo: drteamCc: [redacted]Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Houston Direct Preowned finally did provide replacement mats.
I am satisfied with their respone.
Thanks so much for your assistance - would not have happened w/o you!!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was "NEVER" given the opportunity to get my bumper repairedI can't believe this lie has been saidThe tires were to pacify me, before I found out by the [redacted] , that [redacted] had been lying to me and they had broken two laws pertaining to my license plate and inspection stickerYou definitely need to read the original complaint and you will plainly see that I did request a letter of apology from the CEO [redacted] ***Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868405, and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Thursday, November 24, 2:PMTo: drteamCc: [redacted] ***Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Houston Direct Preowned finally did provide replacement mats I am satisfied with their respone Thanks so much for your assistance - would not have happened w/o you!! sincerely
RevDex.com:I have reviewed the response made by the business in reference to complaint ID... [redacted] , and have determined that this proposed action would not resolve my complaint. I still have not received a letter of apology from the CEO and since the broken tab is still not holding properly, I truly feel [redacted] should pay for a new painted bumper, to be installed at the repair facility of my choice. Regards,
From: *** *** ***
/>
Sent: Monday, March *** 12:PMTo: drteamSubject: ***
I was checking to see if this deal *** has been resolved *** *** we called her back and gave her the extra money and sold her a
vehicle thanks
My sales manager Dustin *** gave the customer the option to get the bumper painted and he declined in lieu of buying him tiresHe stated he had a friend that owned a body shop. At no time the customer asked for a letter of apology which is not a standard response at *** *** This is a new demand not relevant to the original case or demandMHAD has satisfied all matters
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868405, and find that this resolution would be satisfactory to me.
From: Chris K[redacted] [mailto:K[redacted]@MacHaik.net] Sent: Friday, November 11, 2016 11:05 AMTo: drteam <[email protected]>Subject: Revdex.com Case #[redacted]Importance: High To whom it may concern, We have...
followed up with the customer and have the issue resolved. We have purchased the floor mat that he desires. Customer is satisfied with this resolution. Please confirm you received this email Chris K[redacted] General Manager
Plate and title have been sent. Issue resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I was "NEVER" given the opportunity to get my bumper repaired. I can't believe this lie has been said. The tires were to pacify me, before I found out by the [redacted], that [redacted] had been lying to me and they had broken two laws pertaining to my license plate and inspection sticker. You definitely need to read the original complaint and you will plainly see that I did request a letter of apology from the CEO [redacted]. Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. I still have not received a letter of apology from the CEO and since the broken tab is still not holding properly, I truly feel [redacted] should pay for a new painted bumper, to be installed at the repair facility of my choice. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Thursday, November 24, 2016 2:53 PMTo: drteamCc: [redacted]Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Houston Direct Preowned finally did provide replacement mats.
I am satisfied with their respone.
Thanks so much for your assistance - would not have happened w/o you!!
sincerely
Addressed all concerns. Plates, title and paid for 2 tires on his vehicle.