My family and I had a membership with this gym. Due to the amount of people in my family two separate accounts were created (two separates automatic withdrawals as well). Turns out that this gym didn't withdrawal my monthly dues for all the people in the account. Well a year later a collection notice was issued for one person on the account. I called John (owner/manager) to discuss the discrepancy. John looked up the account and couldn't understand where all the charges came about so stated that my balance is and should only be $194.84. At that time I paid the full amount. Since that time collection notices keep coming in the mail stating there is a balance is $108.40. My wife and I have personally gone in to Bodyfuel and called for John no less than two dozen times to resolve this billing dispute. I still have no resolution to this problem due to unanswered messages from John. I do not recommend using this gym
My family and I had a membership with this gym. Due to the amount of people in my family two separate accounts were created (two separates automatic withdrawals as well). Turns out that this gym didn't withdrawal my monthly dues for all the people in the account. Well a year later a collection notice was issued for one person on the account. I called John (owner/manager) to discuss the discrepancy. John looked up the account and couldn't understand where all the charges came about so stated that my balance is and should only be $194.84. At that time I paid the full amount. Since that time collection notices keep coming in the mail stating there is a balance is $108.40. My wife and I have personally gone in to Bodyfuel and called for John no less than two dozen times to resolve this billing dispute. I still have no resolution to this problem due to unanswered messages from John. I do not recommend using this gym