Houston Ford, Inc

The window tint was originally performed on the vehicle at purchase.   The window tint is the reason for the replacement of the rear window.  At this time we can not be held responsible for a second window tint through a third party.

Revdex.com:
My husband and I went in person to Coast to Coast after I filed the complaint and spoke directly to the owner's brother who facilitated resolving the matter immediately. He also indicated they would be sending us a gift card for a restaurant of our choice for our trouble. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

On 5/30/2017 Mr. [redacted] purchased a 2014 Audi S4.  As with all used vehicle, they are sold as is, as stated on our purchase order.  The Collection did agree to install new  tires at the wholesale cost  of $334.60 which was accepted by [redacted].   We also...

offered him free window tint with the purchase of the vehicle and that was also completed.   [redacted] took delivery of this vehicle.  After driving the vehicle for over 1 week he stated that the tires were not the tires he asked for, and also stated that there was a problem with the rear defroster on the vehicle because of the window tint added.   This defroster issue could not be verified if it was done before or after delivery of the vehicle.  Both of these issues were addressed by the Collection.  First, [redacted] decided on his own to purchase a set of custom wheels and tires to replace the original set.  When he came in to pay for the second set of tires and after accepting and taking possession on the first set of tires making them unreturnable, our owner Mr. B[redacted] voluntarily offered [redacted] a credit of $400 towards the purchase of the custom wheels and tires.   This credit was for the rear window tint that he did not pay for and tires that were unreturnable.  The rear window was also replaced at Audi of Indianapolis at a cost of $750.00 by The Collection and at no cost to [redacted].  This was above the cost of a normal replacement window because he wanted the window to be replaced by the local Audi dealership rather than an auto window replacement company and we agreed to accommodate this request.Since the original window tint was questioned as the reason behind the damaged rear defroster and is performed by an outside vendor, we agreed with [redacted] that he would handle window tint on his own.The paint correction that [redacted] is asking for was not authorized by The Collection or even offered.  Paint correction was not agreed to at time of purchase.   Mr. [redacted]’s claim of liquid white stains on the interior was not brought to our attention prior to delivery of the vehicle.  This issue could have occurred after [redacted] took possession of the vehicle.The Collection resolved all original issues at a cost of  $1150.00.  Any additional claims by [redacted] after accepting delivery of the vehicle are not the responsibility of the dealership.   Drew E[redacted]Business DirectorThe Collection