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Houston Grand Opera Association, Inc.

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Houston Grand Opera Association, Inc. Reviews (14)

We have retained an attorney to handle this matter. In the event that Tuscarora would like to settle this matter, they may do so through our attorney.Thank you,*** ***

WHEN THE CUSTOMER BOOKED THE SERVICE CALL THEY WERE INFORMED THAT THERE WAS A SERVICE CALL CHARGE, TECH ARRIVED AT CUSTOMER HOME, EVALUATED THE UNIT, INFORMED THE CUSTOMER THAT THE UNIT WOULD HAVE TO BE TAKEN TO THE SERVICE CENTER FOR FURTHER DIAGNOSIS, CUSTOMER REFUSED TO HAVE THE UNIT TAKEN!
CUSTOMER WAS BILLED FOR THE SERVICE CALL FEENO SCAM!! CUSTOMER REFUSED SERVICE!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did call back, in fact, I had to call back 3 times.  Please see attached screenshot of my phone, I would love to subpoena your phone records to prove your lying but I just don't have the time!  The first time I called back at 8:30, as you see, I waited 6 minutes on hold.  After hanging up and calling back since I was on hold for so long, the person who I finally spoke to me (who wasn't very nice) said a technician will be out to my house at 4pm that day and then they never show up without a phone call or any communication back to me.  Also, please read here, I am not the only one they did this to.  [redacted]  In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] We were home on the scheduled service date all day.  There was no professionalism or customer service offered by the manager.  He does not want to take responsibility for the way he conducted the service call on 2/**/2016, he was inappropriate in every manner.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke with the customer on 3/**/16, we gave the customer the repair estimate of 420.11 + tax to repair her microwave oven, the customer asked how much a new microwave would cost (we do not sell, service only), I did a quick [redacted] search and found it for approx 600.00.  The customer stated...

that it may pay to purchase a new unit, she stated that she would check with her landlord to see which route they would take.We explained to the customer that if she could not commit to the repair that we would cancel the part order from Sharp, since these were special order parts once they were shipped they could not be returned.If the customer the would like her microwave returned UNREPAIRED we would be more than happy to return it her on Tuesday 3/**/16.If she decides to repair the unit, we will reorder the parts from Sharp, it should take approx 7 days to receive both parts.The customer did not pay the service call charge of 95.00 at the time of the initial service call, as a one time courtesy, if the customer decides not to repair the unit we will waive the 95.00 charge and DROP OFF the unit to her home.

CUSTOMER HAD A SCHEDULED SERVICE CALL FOR 9/**/16, TECH CALLED CUSTOMER AT 8:10 AM TO CONFIRM THE SERVICE CALL, TECH LEFT MESSAGE ON CUSTOMER VOICEMAIL SINCE THE CUSTOMER DID NOT ANSWER THE PHONE.  WE GIVE OUR CUSTOMERS 30 MINUTES TO CALL BACK TO CONFIRM A SERVICE CALL, CUSTOMER DID NOT CALL...

BACK DURING THAT TIME PERIOD AND HIS SERVICE CALL WAS CANCELLED. CUSTOMER HAS CALLED GE BACK AND HAS RESCHEDULED A SERVICE CALL FOR 9/**/16, IT IS THE SAME PROCEDURE....WE CALL ALL OF OUR CUSTOMERS BETWEEN 7 AM - 9 AM TO CONFIRM THE SERICE CALL AND TO PROVIDE THE CUSTOMERS WITH THE TIMEFRAME THAT THE TECH WILL ARRIVE...THE CUSTOMER IS MORE THAN WELCOME TO FIND A DIFFERENT SERVICE PROVIDER TO REPAIR HIS UNIT...SINCE WE HAVE NOT BEEN TO THE CUSTOMER YET OR HAVE EVER PROVIDED HIM SERVICE.

Subject: Complaint ID [redacted]
October 18th, 2014
Deborah,
This letter is in response to the complaint from Ms Fritz.
The only record I have of her calling is Oct 2nd and Oct 14th, 2014. The repair was
completed on Oct 16th, 2014.
[redacted]
President
Tuscarora Roofing

Customer had a scheduled service call for Friday 2/**/2016, technician called customer that morning to confirm service call, tech informed customer that he would arrive between 12:30 - 3:30 that afternoon.Technician arrived at customers apartment at 3:26pm, customer was not home for...

scheduled/confirmed service call.Customer called Monday morning 2/**/2016 and demanded that we send another tech back to her home that day, we informed the customer that we were booked for Monday and that we would have to set up another service call for later in the week.  Customer refused, she that became extremely nasty and rude with the office staff.  We suggested that the customer contact Samsung @ [redacted] to reschedule another service call with a different service provider.  This was a warranty service call thru the mfr, customer was not being billed for the service.

February 4, 2015Subject: [redacted] . [redacted]This letter is in response to the claim made by Mr. [redacted] to the Revdex.com datedJanuary 22, 2015.We have answered every question that Mrs. [redacted] has made and have madeevery effort to satisfy the customer. We have been out to the location on...

severaloccasions.Let me first say that ice dams are NOT a result of defective roofing material. Her icedam is not the result of any purported improperly installed roofing material. Icedams only occur when too much heat from inside the home reaches the roof deck.Any heat getting to the roof is caused by either too little insulation, not enoughventilation or both. The heat then melts the snow and resulting water runs downuntil it hits the unheated gutter. The ice then builds up at that point and forms anice dam. The thawed snow has no place to go after the ice dam forms and thewater tries to find its way around the dam. Many times the water finds a way to getinto the home. This is the case with the [redacted]s.Once again the roofing material does NOT cause the ice dam,It is clear in the pictures Mrs. [redacted] provided that there is little to no insulation inthe entire foyer area and shows that the required roof vent baffling has beenbroken. With proper insulation and venting, the ice dams would never form and theleaks would never occur.Mrs. [redacted] claims that the chimney flashing is improperly installed. She had ahome inspector write a report saying it was improperly installed. Apparently thehome inspector did not look close enough as we did in fact install step flashing andcounter flashing at the chimney. The step flashing is behind the counter flashing.We spoke with the Town of Lewiston inspector, [redacted], at the [redacted]'s home.Mr. [redacted] said the chimney flashing was installed properly.Mrs. [redacted] had another contractor inspect the chimney for cracks and possiblewater infiltration. This contractor even states that the leaks are not coming fromthe flashing but from 6-8 inches away which would be about where the ice damstarts.Mrs. [redacted] had another contractor, [redacted], inspect the roof and gave her aprice of $250 to "fix" the problem. She gave us the estimate and we agreed to haveher contract with [redacted]. We would then reimburse her the $250 once thecontract was completed.I am confused as to what Mrs. [redacted] wants as she never responded to ouragreeing to have the other contractor "fix" the roof. On numerous occasions shehas indicated to us that she does not want our employees to work on her home. Wehave agreed to help mitigate further water infiltration, now that we know the lackof insulation issue, by removing the edge vent.My stance on this matter is:1. The ice dam has nothing to do with the roofing material we installed .2. The leaking is a direct result of the ice dam.3. With insufficient insulation the water infiltration will continue to be an issue.4. The chimney flashing is installed correctly.5. Our employees will remove the edge vent at no cost or she can contract[redacted]. Should she decide to contract [redacted], we will reimburse her$250 once the job is completed.Sincerely,[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this DOES NOT resolve our complaint.First and foremost, this is the first and only response received from [redacted].Mr. [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasions. The first time Tuscarora came out was to collect final payment (Oct, 2015). The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removed. Two men came out; one man hammered a piece of 2x4 wood to the underside of the roof. Said chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areas. The third time was to replace a rake (plastic, ours was metal) that was taken from our property. Did not accept rake, bought a new one - Tuscarora would not reimburse $20 without receipt - no big deal.The fourth time Tuscarora came out was January 21, 2015. This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be done. We were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanship. It was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas.  We provided an inspection report to them, not a proposal/estimate to them.While we appreciate the information provided by Mr. [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are now. We have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installation. The reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptable.Mr. [redacted] states that he met with our Town of Lewiston Building Inspector at our home.  We would like to know when, we have never met him.Mr. [redacted] states that he is confused as to what we want.  We want our roof/flashings properly installed and not to look disgusting. We paid for a professional job, that is what we want.Had Mr. [redacted] taken the time to either speak to us directly, via telephone, email, letter, etc. we would not have to go this route.Sincerely,[redacted]

If the customer feels she was spoken to in an inappropriate manner....we apologize as this was not our intention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The  statement made by the business is false.  The technician never came to our apartment.  My brother spoke with them on 2/**/2016 and was told that they didn't have an apartment number for our residence.  The conversation the business spoke of that took place on 2/**/201 I was continuously told that they would not do anything until the technician arrived to work that day they could ask him what happen.  I asked Ricky the "Manager" shouldn't he send out some one that Monday since his tech was a no show and I was told that it wasn't his problem to which I informed him that he was not providing any sort of customer Service and I would contacted  Revdex.com to make them aware of how he handles customers.  He replied go ahead and that we had nothing else to talk about.  When I called a couple of minutes later to get his name he said why are you calling me back weren't you going to call Revdex.com.  I was never offered another appointment and never told to call Samsung.  I reached out to Samsung to tell them of the experience I have had with this business.  I researched there ratings on various sites and I am not the first consumer they have done this to and will definitely not be the last.  They do not have the right to talk down to people then change the story around in their favor. If only I looked on [redacted] before I agreed to have Samsung pass my business to them I would have saved so much time.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Deborah,I understand you talked with [redacted] today and need a few things.Thank you for emailing me the rebuttal. I don't feel I need to respond to it as I believe my initial response is clear. Let me know if you feel I need to respond.Attached is the [redacted] inspection report. Note that it says there is no leaks around the chimney as [redacted] claims.Below is the email [redacted] forwarded to us from [redacted]. I responded to [redacted] before the Revdex.com claim and said to go ahead with [redacted] doing the work to fix her problem. [redacted] email:From: [redacted] < [redacted]@hotmail.com> Date: January 26, 2015 at 11:52:07 AM EST To: "[redacted]@sbcglobal.net"Subject: Roof inspection Upon inspection of the leak area we determined the leak to be coming in from around chimney where ice is building up and melting behind flashing because the counter flashing on chimney isn't sealed properly and not installed properly to stop water from getting in. There are breaks in the caulk were water is getting in. We propose to stop this issue is to redo the flashing by grinding it into chimney and overlapping it over the current flashing and properly sealing it so no water can find its way in and remove the vent on the flat area cause ice is building up there and backing up into vent. Our price to fix the leak issue properly so there is no further issues will be $250 Sent from my iPhone[redacted] end of email [redacted]Let me know if there is anything else you need. **

WE PICKED UP THE AIR CONDTIONER FROM THE CUSTOMERS HOME ON 5/**/15 FOR A CLEANING, CUSTOMER WAS GIVEN A REPAIR COST OF 185.00 + TAX, AT THE TIME OF PICK UP CUSTOMER DECLINED TO GIVE A DEPOSIT.UNIT WAS BROUGHT TO THE SERVICE CENTER FOR THE CLEANING WHICH WAS COMPLETED ON 5/**/15, CUSTOMER WAS...

CONTACTED ON 5/**/15 AND A DELIVER DATE WAS SET FOR 5/**/15.TECH ARRIVED ON 5/**/15 WITH THE CUSTOMERS AIR CONDITIONER, TECH REINSTALLED UNIT INTO SLEEVE, CUSTOMER COMPLAINED OF 3 "SMALL" DENTS ON THE FINS OF THE EVAP. COIL ON THE UNIT (PICTURE ATTACHED) TECH EXPLAINED TO THE CUSTOMER THAT THIS WILL NOT EFFECT THE PERFORMANCE OF THE AIR CONDITIONER, CUSTOMER CALLED INTO THE SERVICE CENTER AND SPOKE WITH THE MANAGER, MY MANGER EXPLAINED THAT IF SHE WAS NOT SATISFIED THAT THE TECH WOULD BRING THE UNIT BACK TO THE SERVICE CENTER AND WE WOULD STRAIGHTEN THE FINS WITH A FIN COMB. CUSTOMER STATED THAT SHE HAS TO DECIDED WHAT SHE WANTS TO DO....AFTER 3 MORE PHONE CALLS INTO THE SERVICE CENTER AND MY TECH WAITED THERE FOR CLOSE TO 30 MINUTES WHILE THE CUSTOMER WAS "DECIDED" WHAT TO DO...WE INSTRUTED THE TECH TO LEAVE.THE CUSTOMER WAS NOT CHARGE ANY MONIES FOR THE SERVICE, THE UNIT WAS LEFT IN HER HOME....WHY IS CUSTOMER SEEKING 200.00?????SHE HAS A CLEANED AIR CONDITIONER WHICH IS COOLING PERFECTLY WHICH WAS FREE!!!!!!WE ARE THE ONES THAT SHOULD BE SEEKING COMPENSATION!!!

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