Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this DOES NOT resolve our complaint.First and foremost, this is the first and only response received from [redacted] .Mr [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasionsThe first time Tuscarora came out was to collect final payment (Oct, 2015)The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removedTwo men came out; one man hammered a piece of 2xwood to the underside of the roofSaid chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areasThe third time was to replace a rake (plastic, ours was metal) that was taken from our propertyDid not accept rake, bought a new one - Tuscarora would not reimburse $without receipt - no big deal.The fourth time Tuscarora came out was January 21, This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be doneWe were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanshipIt was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas We provided an inspection report to them, not a proposal/estimate to them.While we appreciate the information provided by Mr [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are nowWe have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installationThe reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptable.Mr [redacted] states that he met with our Town of Lewiston Building Inspector at our home We would like to know when, we have never met him.Mr [redacted] states that he is confused as to what we want We want our roof/flashings properly installed and not to look disgustingWe paid for a professional job, that is what we want.Had Mr [redacted] taken the time to either speak to us directly, via telephone, email, letter, etcwe would not have to go this route.Sincerely, [redacted]
February 4, 2015Subject: [redacted] [redacted] This letter is in response to the claim made by Mr [redacted] to the Revdex.com datedJanuary 22, 2015.We have answered every question that Mrs [redacted] has made and have madeevery effort to satisfy the customerWe have been out to the location on severaloccasions.Let me first say that ice dams are NOT a result of defective roofing materialHer icedam is not the result of any purported improperly installed roofing materialIcedams only occur when too much heat from inside the home reaches the roof deck.Any heat getting to the roof is caused by either too little insulation, not enoughventilation or bothThe heat then melts the snow and resulting water runs downuntil it hits the unheated gutterThe ice then builds up at that point and forms anice damThe thawed snow has no place to go after the ice dam forms and thewater tries to find its way around the damMany times the water finds a way to getinto the homeThis is the case with the [redacted] s.Once again the roofing material does NOT cause the ice dam,It is clear in the pictures Mrs [redacted] provided that there is little to no insulation inthe entire foyer area and shows that the required roof vent baffling has beenbrokenWith proper insulation and venting, the ice dams would never form and theleaks would never occur.Mrs [redacted] claims that the chimney flashing is improperly installedShe had ahome inspector write a report saying it was improperly installedApparently thehome inspector did not look close enough as we did in fact install step flashing andcounter flashing at the chimneyThe step flashing is behind the counter flashing.We spoke with the Town of Lewiston inspector, [redacted] , at the [redacted] 's home.Mr [redacted] said the chimney flashing was installed properly.Mrs [redacted] had another contractor inspect the chimney for cracks and possiblewater infiltrationThis contractor even states that the leaks are not coming fromthe flashing but from 6-inches away which would be about where the ice damstarts.Mrs [redacted] had another contractor, [redacted] ***, inspect the roof and gave her aprice of $to "fix" the problemShe gave us the estimate and we agreed to haveher contract with [redacted] ***We would then reimburse her the $once thecontract was completed.I am confused as to what Mrs [redacted] wants as she never responded to ouragreeing to have the other contractor "fix" the roofOn numerous occasions shehas indicated to us that she does not want our employees to work on her homeWehave agreed to help mitigate further water infiltration, now that we know the lackof insulation issue, by removing the edge vent.My stance on this matter is:The ice dam has nothing to do with the roofing material we installed The leaking is a direct result of the ice damWith insufficient insulation the water infiltration will continue to be an issueThe chimney flashing is installed correctlyOur employees will remove the edge vent at no cost or she can contract [redacted] ***Should she decide to contract [redacted] ***, we will reimburse her$once the job is completed.Sincerely, [redacted] President
Subject: Complaint ID [redacted] October 18th, Deborah, This letter is in response to the complaint from Ms Fritz The only record I have of her calling is Oct 2nd and Oct 14th, The repair was completed on Oct 16th, [redacted] President Tuscarora Roofing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this DOES NOT resolve our complaint.First and foremost, this is the first and only response received from [redacted] .Mr [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasionsThe first time Tuscarora came out was to collect final payment (Oct, 2015)The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removedTwo men came out; one man hammered a piece of 2xwood to the underside of the roofSaid chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areasThe third time was to replace a rake (plastic, ours was metal) that was taken from our propertyDid not accept rake, bought a new one - Tuscarora would not reimburse $without receipt - no big deal.The fourth time Tuscarora came out was January 21, This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be doneWe were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanshipIt was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas We provided an inspection report to them, not a proposal/estimate to them.While we appreciate the information provided by Mr [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are nowWe have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installationThe reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptable.Mr [redacted] states that he met with our Town of Lewiston Building Inspector at our home We would like to know when, we have never met him.Mr [redacted] states that he is confused as to what we want We want our roof/flashings properly installed and not to look disgustingWe paid for a professional job, that is what we want.Had Mr [redacted] taken the time to either speak to us directly, via telephone, email, letter, etcwe would not have to go this route.Sincerely, [redacted]
February 4, 2015Subject: [redacted] [redacted] This letter is in response to the claim made by Mr [redacted] to the Revdex.com datedJanuary 22, 2015.We have answered every question that Mrs [redacted] has made and have madeevery effort to satisfy the customerWe have been out to the location on severaloccasions.Let me first say that ice dams are NOT a result of defective roofing materialHer icedam is not the result of any purported improperly installed roofing materialIcedams only occur when too much heat from inside the home reaches the roof deck.Any heat getting to the roof is caused by either too little insulation, not enoughventilation or bothThe heat then melts the snow and resulting water runs downuntil it hits the unheated gutterThe ice then builds up at that point and forms anice damThe thawed snow has no place to go after the ice dam forms and thewater tries to find its way around the damMany times the water finds a way to getinto the homeThis is the case with the [redacted] s.Once again the roofing material does NOT cause the ice dam,It is clear in the pictures Mrs [redacted] provided that there is little to no insulation inthe entire foyer area and shows that the required roof vent baffling has beenbrokenWith proper insulation and venting, the ice dams would never form and theleaks would never occur.Mrs [redacted] claims that the chimney flashing is improperly installedShe had ahome inspector write a report saying it was improperly installedApparently thehome inspector did not look close enough as we did in fact install step flashing andcounter flashing at the chimneyThe step flashing is behind the counter flashing.We spoke with the Town of Lewiston inspector, [redacted] , at the [redacted] 's home.Mr [redacted] said the chimney flashing was installed properly.Mrs [redacted] had another contractor inspect the chimney for cracks and possiblewater infiltrationThis contractor even states that the leaks are not coming fromthe flashing but from 6-inches away which would be about where the ice damstarts.Mrs [redacted] had another contractor, [redacted] ***, inspect the roof and gave her aprice of $to "fix" the problemShe gave us the estimate and we agreed to haveher contract with [redacted] ***We would then reimburse her the $once thecontract was completed.I am confused as to what Mrs [redacted] wants as she never responded to ouragreeing to have the other contractor "fix" the roofOn numerous occasions shehas indicated to us that she does not want our employees to work on her homeWehave agreed to help mitigate further water infiltration, now that we know the lackof insulation issue, by removing the edge vent.My stance on this matter is:The ice dam has nothing to do with the roofing material we installed The leaking is a direct result of the ice damWith insufficient insulation the water infiltration will continue to be an issueThe chimney flashing is installed correctlyOur employees will remove the edge vent at no cost or she can contract [redacted] ***Should she decide to contract [redacted] ***, we will reimburse her$once the job is completed.Sincerely, [redacted] President
Subject: Complaint ID [redacted] October 18th, Deborah, This letter is in response to the complaint from Ms Fritz The only record I have of her calling is Oct 2nd and Oct 14th, The repair was completed on Oct 16th, [redacted] President Tuscarora Roofing