Houston Lake Medical Practice

All of her concerns were addressed the day she brought her vehicle in for service.? There was a sensor that failed, and we replaced it at no additional charge the same day.? There were several calls to remind her that her payment was past due.? As a courtesy, it is standard practice to remind each person when their 1st payment is due.? A copy of the contract is given to each individual as well.? As I mentioned, the sensors were replaced, the car past the emissions inspection the day before she purchased the car, but she failed to make her first payment.? Her account in now days past due.? She drove it for more than weeks and is now a 1st payment default.? No refund will be issued for this customer, and her account will be transferred to collections

The car was resold, is what the company informed me when I contacted them the following Monday after I had the car towed on that TuesdayWhere on the website they advertise that they tow which is another thing, ? the company is doing advertisement? I do not owe the company anything nor should anything be sent off to collectionsThe car was now sold to a new party, and to touch back on what the manager is stating that all my concerns were addressed, is falseWhen we spoke on the phone he stated that he can sell his cars however way he likes, therefore agreeing with me that he sold me a car that wasn't fully capable of what I placed my down payment on in the first placeHe stated I defaulted on my car loan after business days of being late, where I had informed them I had the funds availableI just wanted to make sure they weren't taking advantage of me because of the condition of the car, it appears now I'm being taken advantage of.?

Tell us why here...This car has not been resold.? We are in the process of mitigating our damages.? Once the car is sold, we will notify Ms [redacted] of the exact selling price.? IF it happens to be sold for less than what is owed on the contract that was signed on 9-16-2017, she will be responsible for the difference.? If it sells for what is owed on the contract, then Ms [redacted] will not be held to the original agreement.Thank you

At the time of the estimate, we were told that the [redacted] 's had cubes of storage However, on the date of the move the [redacted] 's had 1,cubes of storage which resulted in the additional time and costs Our estimator, MrL [redacted] met with [redacted] and explained all of this to her We have issued a refund the for used jiffy pads, but at this point we feel that the charges were adequate since the storage was twice the size of what was originally estimated

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
(i) So far things have been generally amicable with Monica in their claims department but it hasn't resulted in any satisfaction or resoluation as yet. She claims to not have any authority to issue a refund for our disputed, unauthorized and unsubstantiated charges, and we need to await the scheduling of an examiner from their company to visit the storage unit with us, which based on availability can take another week or so.(ii) For example, the original estimator has been included on all emails and yet he has not yet weighdespite my having exchanged calls with him on the day of the move, June *** so he's been aware of the issue for weeks.(iii) I have requested paperwork a couple of times. June *** I was advised by Monica that she would need a few days to receive the paperwork regarding the move, speak to her drivers and supervisor and would be in touch in a couple of days and its been business days already and the manner in which she responded would lead one to believe that I should have received something or have something in my possession.(iv) I have furnished an account of the days' events, coupled with a security transcript of arrival & departure to & from the storage facility which clearly disputes any reported timing by the driver/crew and have photos of the storage unit and none of this to them seems to be conclusive enough. I cannot imagine what there is to question at this point.(v) The estimate was for an hour job, the job was to start at a.mthey didn't show until 10:and then charged me for overtimeLast time I counted 10-5:is not even hours. It was their choice and out of their poor servicing and planning that they needed to then go to the storage facility. I discussed this with them, their offices times during the course of the move from noon-2:p.m(Craig/Greg) and to the estimator (Bill L*** who was at a baseball tourney somewhere out of town but nevertheless returned my calls. There should not have been any overage charges beyond the original estimate.(vi) I have furnished a few of the photos I took after the first visit to the storage facility, piled high like junk with unwrapped dining room chairs (wood w/leather seats) unwrapped, mixed in right-side up and upside down with metal lawn furniture and custom fabric teak stools also unwrapped & on top of all sorts of items. The only items I saw pad-wrapped were the dining room table & leaf, antique corner cabinet (rosewood & glass) & a small coffee table. Nothing that came to the apt(leather couch, antique curio, beds, lingerie chest, dresser, night tables, oak kitchen table & chairs, shelf bookcase, tv & components shelving) was pad-wrapped, only quilt blankets were used on some of those items, the rest were covered in plastic if covered at all).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,* ***

The car was resold, is what the company informed me when I contacted them the following Monday after I had the car towed on that TuesdayWhere on the website they advertise that they tow which is another thing, the company is doing advertisement I do not owe the company anything nor should anything be sent off to collectionsThe car was now sold to a new party, and to touch back on what the manager is stating that all my concerns were addressed, is falseWhen we spoke on the phone he stated that he can sell his cars however way he likes, therefore agreeing with me that he sold me a car that wasn't fully capable of what I placed my down payment on in the first placeHe stated I defaulted on my car loan after business days of being late, where I had informed them I had the funds availableI just wanted to make sure they weren't taking advantage of me because of the condition of the car, it appears now I'm being taken advantage of.

All of her concerns were addressed the day she brought her vehicle in for service. There was a sensor that failed, and we replaced it at no additional charge the same day. There were several calls to remind her that her payment was past due. As a courtesy, it is standard practice
to remind each person when their 1st payment is due. A copy of the contract is given to each individual as well. As I mentioned, the sensors were replaced, the car past the emissions inspection the day before she purchased the car, but she failed to make her first payment. Her account in now days past due. She drove it for more than weeks and is now a 1st payment default. No refund will be issued for this customer, and her account will be transferred to collections

Please be advised that we are in receipt of *** *** complaint regarding the move and her dispute of the charges *** *** has been advised that our estimator will be contacting her the week of July *** to meet her at her storage facility in an effort to resolve her concerns as
quickly and amicably as possible Additionally, I will be forwarding *** *** the paperwork that she claims she did not receive Lastly, I am not in a position to issue any type of refund as this would have to be discussed once *** *** meets with our.Should you have any questions or comments, please do not hesitate to contact our office

To Revdex.com & *** ***,Mrs *** did inform us of the speedometer issue. If I remember correctly, it was working periodically. Our Service Dept informed her that we would take a look and address her concerns to the best of our ability. The issue was delayed do to the
availability of the parts...It's my understanding, that this matter has been resolved.Thank you,Auto EuropaEZ Pay Car & Truck***

Tell us why here...This car has not been resold.? We are in the process of mitigating our damages.? Once the car is sold, we will notify Ms *** of the exact selling price.? IF it happens to be sold for less than what is owed on the contract that was signed on 9-16-2017, she will be responsible for the difference.? If it sells for what is owed on the contract, then Ms *** will not be held to the original agreement.Thank you

At the time of the estimate, we were told that the [redacted]'s had 500 cubes of storage.  However, on the date of the move the [redacted]'s had 1,100 cubes of storage which resulted in the additional time and costs.  Our estimator, Mr. L[redacted] met with [redacted] and explained all of this to her.  We have issued a refund the for used jiffy pads, but at this point we feel that the charges were adequate since the storage was twice the size of what was originally estimated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not true. There was always more going into storage than going to the apt. 800 vs 500, which is why I got the 10x20 storage unit and told the storage driver that he should switch trucks. The apt is only 1000 sf. I showed and sent photos of what was moved to the apt. As proof. 
Sincerely,
[redacted]