Parent company of Fresh Air Screens, garage door screens Great product, really bad customer servicePurchased garage door screen on March 19, from [redacted] *** In August, heavy duty zipper would no longer close when zipped up or downZipper covered by yr warrantyCalled manufacturer times first weekReached customer service and was told "someone would call me back" each timeSecond week, finally researched Fresh Air Screens and found number for parent company, Houston Manufacturing & DesignSpoke with [redacted] in customer service thereShe explained how to package screen for shipment and said FedEx would pick it up the next day, WednesdayNext day came, no pickupCalled and emailed [redacted] Wednesday and ThursdayNo responseSpoke with receptionist at Houston Manufacturing on Friday, asked to speak with [redacted] , company presidentWas transferred to [redacted] voicemailCalled Fresh Air Screens, asked for mailing addressWas told someone would have to call me back [redacted] called and I was very vocal about my displeasure with their customer service [redacted] said they would send a refund of purchase price + $for return shippingHave not yet receivedSent screen back with tracking numberWill update review if/when refund received
Parent company of Fresh Air Screens, garage door screens Great product, really bad customer servicePurchased garage door screen on March 19, from [redacted] *** In August, heavy duty zipper would no longer close when zipped up or downZipper covered by yr warrantyCalled manufacturer times first weekReached customer service and was told "someone would call me back" each timeSecond week, finally researched Fresh Air Screens and found number for parent company, Houston Manufacturing & DesignSpoke with [redacted] in customer service thereShe explained how to package screen for shipment and said FedEx would pick it up the next day, WednesdayNext day came, no pickupCalled and emailed [redacted] Wednesday and ThursdayNo responseSpoke with receptionist at Houston Manufacturing on Friday, asked to speak with [redacted] , company presidentWas transferred to [redacted] voicemailCalled Fresh Air Screens, asked for mailing addressWas told someone would have to call me back [redacted] called and I was very vocal about my displeasure with their customer service [redacted] said they would send a refund of purchase price + $for return shippingHave not yet receivedSent screen back with tracking numberWill update review if/when refund received