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Houston Medical Testing Services, Inc.

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Houston Medical Testing Services, Inc. Reviews (1)

After several earlier attempts, I was able to get in touch with the wife and business partner of the complaining party, *** ***, last Tuesday. *** *** explained the basis of their complaint, of which there was some rudeness on the part of my employee, *** ***, and a
misunderstanding about the method of payment for our services. As far as any rudeness is concerned, there is always two sides to every situation, and I can accept ***'s explanation of her rudeness to Mr***, as she said that he was somewhat aggressive in the conversation with her, which was due to a misunderstanding of the terms of our business relationship. Too, there was some irritation on their part because they had sent a driver to our office in the Woodlands, who found it to be closed. I explained that we had closed that office on January 31st and moved the business to our Conroe office, and that we had sent out a mailing to everyone on January 19th, informing all of our Woodlands clients of the pending permanent closing. Perhaps we did not send a notification to their company but I have no way of verifying that one way or the other. There appears to have been several missteps and I take full responsibility of any on our firm's part I explained that this was the first complaint that we had received through the Revdex.com and that it is our practice to absolutely bend over backwards to accommodate our clients to the best of our ability. Our company does very little promotion and advertising and we do not have sales people out on the streets drumming up business; instead we rely upon referrals and word of mouth advertising from happy satisfied clients. I sincerely apologized for any rudeness or miscommunication by our employee, and generally related that I would do whatever is necessary to make them happy and satisfied with our services. Too, our company is in its 25th year of business and we have an outstanding track record of satisfaction and that we enjoy just over a 97% client renewal rate. I reiterated that I would like very much to retain their company as a client but if they wanted to move on to another competitor, I certainly would understand and would readily refund their consortium membership fee. Ms*** said that she appreciated my telephone call and that she would visit with Mr***.I called this morning on a follow up call and spoke to Ms*** again, who said that she and her husband did talk about our conversation earlier this week, and that they had decided to stay as clients of our company, and generally set the past aside and write it off as a miscommunication mishap with no hard feelings by any party. I truly appreciate Ms***'s cordial and p***ssional attitude in resolving this matter to everyone's satisfaction, both earlier this week and again this morning. I am confident that we can satisfy their company's needs and we both can have a mutually satisfying relationship.JON VOGLER

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