Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I will escalate this complaint further based on the documented responses provided during this process. I maintain as I have repeatedly and previously stated the business staff was dishonest, withheld pertinent information and quickly processed my payment of $726.00, never saying a word about Dr***' immediate resignation. I was sat in the dental chair, told Dr*** had an emergency, told I would need a shot and would be taken care of by another dentist. I said no. The assistant was pulled away abruptly to a meeting called on the spot while I waited. Rude, discourteous and unprofessional service standards. After wasting my time waiting unnecessarily I ask to be rescheduled for service with Dr*** and I am told to contact Dr*** on Tues., 7/because they didn't know when Dr*** would return. This is unacceptable service, I was not treated with dignity and respect. Let me be clear, no I don't want something for nothing but I want this situation to be remedied to my satisfaction with regard to the lack of transparency and accountability demonstrated by this dental company
Regards,
Kathy V***
October 11,
As I stated in my previous response, our office is sorry for any inconvenience Dr. [redacted] caused when he was so unprofessional and quit that morning of Ms. [redacted] appointment. I also stated the balance is Ms. [redacted] responsibility and if the balance goes uncollected by our office we will be forced to seek an outside collection agency. We do understand her concerns and are more than willing to make payment arrangements but cannot just write it off when she has the product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I will escalate this complaint further based on the documented responses provided during this process. I maintain as I have repeatedly and previously stated the business staff was dishonest, withheld pertinent information and quickly processed my payment of $726.00, never saying a word about Dr***' immediate resignation. I was sat in the dental chair, told Dr*** had an emergency, told I would need a shot and would be taken care of by another dentist. I said no. The assistant was pulled away abruptly to a meeting called on the spot while I waited. Rude, discourteous and unprofessional service standards. After wasting my time waiting unnecessarily I ask to be rescheduled for service with Dr*** and I am told to contact Dr*** on Tues., 7/because they didn't know when Dr*** would return. This is unacceptable service, I was not treated with dignity and respect. Let me be clear, no I don't want something for nothing but I want this situation to be remedied to my satisfaction with regard to the lack of transparency and accountability demonstrated by this dental company
Regards,
Kathy V***
October 11,
As I stated in my previous response, our office is sorry for any inconvenience Dr. [redacted] caused when he was so unprofessional and quit that morning of Ms. [redacted] appointment. I also stated the balance is Ms. [redacted] responsibility and if the balance goes uncollected by our office we will be forced to seek an outside collection agency. We do understand her concerns and are more than willing to make payment arrangements but cannot just write it off when she has the product.