Houston Performance Motorsports

Aloha [redacted],
Thank you for the information you provided. I apologize for the inconvenience this has caused. I will go ahead and void your notice from our system. We did indeed change the type of payment system at all stations that had this type of slot box. If you have any further questions...

please feel free to contact me at anytime. Thank you!
Mahalo,
Leona *. A[redacted]
City Manager - Diamond Parking Services
Honolulu, Hawaii
[redacted]

Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID#[redacted]I am responding via email as I am not able to type in the box on your website to respond.  Dear [redacted],Please send me the parking notice number that you received or the license plate of your vehicle.  I will review and get...

back to you.  I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved.  Thank you!Leona *. A[redacted]City Manager - Honolulu, Hawaii[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for your quick response I appreciate that you're going to review the ticket. I'm a locksmith and my vehicle is needed for any and all jobs that I do so I would never park somewhere where I thought I could possibly get towed away at because without my car I can't make money.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Aloha, I hope this email finds you well. Please be advised that Diamond Parking only performs revenue collection services at this account. Diamond Parking does not set rates, dictate pricing strategies  or perform equipment maintenance. This matter has been turned over to the [redacted]...

[redacted] for review. Thank you again for bringing your concerns forward.  Sincerely, Diamond Parking Management

Aloha [redacted]---   I wanted to reach out to you in reference to the complaint that we received from the Revdex.com. This was in regards to the Music Paystation at [redacted]. I tried to reach you last Thursday 10/26 by phone, and left a message on your voicemail to discuss this...

incident with you. I wanted to first of all apologize for any inconvenience that you may have experienced. To give you some background information, we are contracted through the [redacted] to provide gate operations at the booths on campus both at Upper and Lower Campus, and also to collect from their Paystations. Unfortunately, Diamond Parking’s Operating Agreement with ** does not include repair and/or replacement of any machines which are out of order, those decisions are made by **. When this machine stopped working the [redacted] was notified and they are currently working on a solution to this problem. In regards to the citations, I have passed your comments along to ** Commuter Services since we do not have anything to do with fines/citations. I did speak with Commuter Services about your citation and they said that it had been appealed and that they had reduced the fine to the price of parking when you were there which was $6. Since the fee hasn’t been paid as of yet, there was also a $10 late fee which was incurred. Please feel free to call or email me back so we can speak further about this situation if you have any additional questions, and again I apologize for any confusion or inconvenience.   Thanks!   Jason P[redacted] Area Manager- [redacted] of Hawaii

Complaint: [redacted]
I am rejecting this response because:I did receive an email on Monday, 02/06/2017 as well as Tuesday, 02/07/2017, which I am very grateful for.  As of today, Monday, 02/13/2017, I have not yet received the refund, but am certain I will in the next few days. I would like to add that I did notify the company on 11/23/2016 that I did not receive a refund, thus having resent what was requested again.  I again followed-up on 12/12/2016 as I still did not receive the refund, but did not hear back, thus made a phone call on 12/22/2016 and having sent another email on 12/22/2016, providing my address again.  Due to these reasons, I would appreciate having this remain open until I receive the refund, if at all possible.  I also would like to add that for some unusual reason, the white label "NO CHANGE GIVEN" which is literally across the machine, was not there that evening.  I also have a witness who did not see the sign either, as we were both looking everywhere for one. I know it may sound as though I am being dishonest, but honestly, I would not have filed any concerns/complaints for $8 if this were truly my own fault.Again, I truly am grateful for their response as they could have easily denied my request for a refund.  Thank you. Sincerely,
Germaine O[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Attached is the parking notice requested by Diamond Parking to process their courtesy void. 
Sincerely,
[redacted]

Sorry, just saw your email. I have not yet received the refund. IF I get a check I will accept it. Thank you and Merry Christmas,[redacted]Sent from my [redacted]

This is my response to the customer: Claim#[redacted]Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system.    I also will be researching why the notice is not showing up in our system with the Software vendor.  If...

you have any further questions please feel free to contact me at any time.

Aloha [redacted],Thank you for the information.  I will go ahead and void this notice from our system.  Keep in mind that the [redacted] Plaza does not have any paid parking, but they do have reserved stalls allocated for permit users only.  These stalls require a permit that is issued by the property manager.  They day that you parked in this lot, you parked in a permitted stall and that is the reason you were issued a parking notice.  If you have any further questions please feel free to contact me at your convenience.  Thank you for your time!Leona ** A[redacted]This email is intended only for the person or entity to which it is addressed and may contain confidential information.  Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited.  If you receive this e-mail in error, please contact the sender by replying to this e-mail and delete this e-mail and any attachments from all computers without reading or saving the same in any matter whatsoever.PS: Go Green! Don't print this e-mail unless it's absolutely necessary.-----Original Message-----[redacted] 
[redacted]
Ms. A[redacted],I have attached a copy of the parking fine that I received yesterday, per your request. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The check has not...

yet arrived, but since Diamond just contacted you, I am assuming it has been processed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the accommodation made and that the action has been voided.
Sincerely,
[redacted]

From: [redacted] Sent: Wednesday, July 15, 2015 2:02 PMTo: [redacted]Cc: [redacted]Subject: Revdex.com Complaint#[redacted] Aloha Mr. [redacted],Thank you for the information....

 The parking area that you were parked in is reserved for [redacted] from 5:00PM to 2:00AM from Stalls 3 – 23 (Valet).  These stalls are reserved for customers that valet when visiting their restaurant.  I understand you were a patron of [redacted] and did not valet your car and chose to self park your vehicle.  I will go ahead and void your parking notice from our system.  Please discard the notice you received and I would like to apologize for the inconvenience that you encountered.  If you have any questions please feel free to contact me at any time.  Thank you for your patience.

From: [redacted] Sent: Friday, July 31, 2015 9:53 AMTo: [redacted]Cc: [redacted]Subject: Revdex.com Complaint ID [redacted]Aloha [redacted],Thank you for bringing this to my attention....

 I will see what can be done to remedy this situation.  Please provide the parking notice number that you received or your vehicle license plate so I can review.  Please feel free to contact me at your convenience at [redacted] (Diamond Office).  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with some reservations about barricades. I found no barricades and would not go somewhere that was restricted. I am grateful that I no longer have to pay a fine. I find it convenient that the landlord made statement about citations after citations being issued and after I made complaint to the Revdex.com.Sincerely,
Mark S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Complaint Details On 4-5-16 at 7:15 PM, I went to the [redacted] to visit my friend [redacted] who lives in Apartment [redacted]. I inserted a $5 bill into the slot for stall [redacted] which gave me over 4 hours to stay. He was there when I placed the money in the slot. The bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receipt. I returned an hour later and left. A week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meets. It was a ticket for $40. Your employees are either stealing from you or there is some kind of deception going on here. I went back to try to locate who Checker [redacted](I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced it. I assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticket. I've lived in Hawaii for 4 years and never had any kind of ticket whatsoever. Desired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow list. Thursday, April 21, 2016 Aloha [redacted], Thank you for the information you provided. I apologize for the inconvenience this has caused. I will go ahead and void your notice from our system. We did indeed change the type of payment system at all stations that had this type of slot box. If you have any further questions please feel free to contact me at anytime. Thank you! Mahalo, Leona L. A[redacted] City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-7275 Ext. 7729 leona.a[redacted]@diamondparking.com

Aloha [redacted], I received your concern on the parking notice you received at location HU15 University near the [redacted].  I will do a one-time courtesy void on this noticed received.  Please go ahead and discard it.  Keep in mind that this lot is paid parking or parking by...

passes only.  If you have any further questions please feel free to contact me.  Thank you and have a great day!Mahalo,Leona *. [redacted]City Manager - HonoluluDiamond Parking Services[redacted]