Houston Realty

Outsource Receivables Management reported the accounts as open collections upon referral to our agency in April Outsource received the notification of bankruptcy in November The account was not paid, and does not currently have a zero balanceHowever, in accordance with the bankruptcy
laws the account has been written off, placed in a bankruptcy status, and no further collection action has been takenOutsource has reported the accounts as bankrupt to the credit bureaus todayThe credit reporting agencies have notified us that it may take up to days for the change to be reflected on the consumers credit historyIf there are any other questions regarding these accounts you may contact our office at 1-800-325-

To Whom It May Concern,The following is the response from Outsource Receivables Management for complaint #*** for *** and *** ***. Outsource Receivables Management received an account placed for collection from *** *** *** *** *** on 07/20/Outsource contacted the
consumers to notify them of the outstanding balanceOutsource spoke with the consumer on 08/05/and offered a settlement of $790.33.*** notified Outsource at that time that she did not have the moneyOutsource received a letter of dispute from the consumer on 10/29/stating they had paid the balance and this bill should not be outstandingOutsource contacted the client, acquired the appropriate documentation to validate the debt, and provided it to the consumerAt this time no payment was received and Outsource filled legal action on the outstanding debtOnce served, the consumer then contacted Outsource again claiming the bill was paid, and that the month in question (June) her child was in another day careOutsource again investigated the claims and was able to produce the day care log showing her child was at the day care centerAt multiple times in the collection process Outsource has tried to help the ***s resolve this matter, including conference calls with Outsource and our attorneyHowever, even with the validation information provided, payment has been withheldOutsource has provided all documentation to the court, and the consumer had the opportunity to file an answerOutsource i.ewilling to discuss the payment of the debt in lieu of any further garnishment, but the court has reviewed the information and awarded a judgment in this caseOutsource will be happy to provide additional copies of the paperwork sent to the consumer, copies of the judgment, day care log, etc to the ***’s if desiredOutsource is willing to provide any other information that may be needed to resolve this issue.Thank You,Jason B***Vice President Outsource Receivables ManagementPhone: 1-801-399-3743Fax: 1-801-778-2382Toll Free: 1-800-325-2702The information contained in this email, including attachments,may be confidential This emailis intended to be reviewed onlyby the individual it is addressedto If you have received thisemail in error please notify thesender immediately by returnmessage and destroy all copies ofemail and any attachments.Notice: disclosing, copying,distributing, or taking action inreliance on the contents of thisinformation is strictly prohibited.Confidential health information isprotected by state and federal law. If this is an attempt to collect adebt Any information obtained will be used for that purpose

Outsource Receivables Management received a written dispute from [redacted] on 8/24/2016. Upon receiving the dispute Outsource reported the account as disputed to the credit bureau and requested the documentation needed to validate the debt from our client Umpqua Bank and ceased all...

collection action until the validation was complete. Outsource was notified by our client that the information would be sent directly to the customer. However, Outsource assumes from the complaint filed that [redacted] has not received the requested information. Outsource has requested copies of the documentation be sent directly to our office so that we may provide [redacted] with the requested information. Until that information is received, and the account verified, no further action will be taken. Outsource has also sent a copy of the form sent to the credit bureau to request the account be deleted from Christina's credit history. If there are any questions regarding this account we may be contacted directly at 1-800-328-2702.