From: [redacted] Sent: Sunday, May 04, 11:PM /> To: drteamSubject: Reponse to Complaint ID [redacted] Hi, This is our response to the complaint from [redacted] We always strive to make our residents happy, hoping for a good long lasting relationshipWe are very sad to hear about the problems they are experiencing and we will try our best to rectify the problems Unfortunately, they filed this complaint the same day that they had told us about the problem, giving us no time to resolve the issueAlso, they were very rude and started yelling at our office staff, which is not tolerated in our companyRest assured, if they would like to continue to live at Westlake Village we will try our best to make their tenancy a great one, however we both need to start communicating with each other in a professional manner Thanks, -- Houston Westlake Village Kings Gate Circle Houston, TX [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's been five days since they responded to my complaint and still no action has been taken to resolve any of the issues I have with the apartmentIf they really wanted to have their tenants happy they would have already contacted me about the issues or sent someone to resolve themI'm not looking for a good "educated" response to my complaintI want actions! I filed this complaint but I also have knowledge that most of the other tenants and my surrounding neighbors are not happy with their apartments either and some have even complained that they have mold in their unitsI'm also not happy with their response since they didn't address how they were going to resolve the issues on my apartmentReally bad maintenance and office personnel that is not worried about "customer satisfaction"
Regards,
*** ***
From: [redacted] Sent: Sunday, May 04, 2014 11:00 PM
/>
To: drteamSubject: Reponse to Complaint ID [redacted]
Hi,
This is our response to the complaint from [redacted]
We always strive to make our residents happy, hoping for a
good long lasting relationship. We are very sad to hear about the problems they
are experiencing and we will try our best to rectify the problems.
Unfortunately, they filed this complaint the same day that they had told us
about the problem, giving us no time to resolve the issue. Also, they were very
rude and started yelling at our office staff, which is not tolerated in our
company. Rest assured, if they would like to continue to live at Westlake
Village we will try our best to make their tenancy a great one, however we both
need to start communicating with each other in a professional manner.
Thanks,
--
Houston Westlake Village
7298 Kings Gate Circle
Houston, TX 77074[redacted]
[redacted]
[redacted] [redacted]
From: [redacted] Sent: Sunday, May 04, 11:PM /> To: drteamSubject: Reponse to Complaint ID [redacted] Hi, This is our response to the complaint from [redacted] We always strive to make our residents happy, hoping for a good long lasting relationshipWe are very sad to hear about the problems they are experiencing and we will try our best to rectify the problems Unfortunately, they filed this complaint the same day that they had told us about the problem, giving us no time to resolve the issueAlso, they were very rude and started yelling at our office staff, which is not tolerated in our companyRest assured, if they would like to continue to live at Westlake Village we will try our best to make their tenancy a great one, however we both need to start communicating with each other in a professional manner Thanks, -- Houston Westlake Village Kings Gate Circle Houston, TX [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's been five days since they responded to my complaint and still no action has been taken to resolve any of the issues I have with the apartmentIf they really wanted to have their tenants happy they would have already contacted me about the issues or sent someone to resolve themI'm not looking for a good "educated" response to my complaintI want actions! I filed this complaint but I also have knowledge that most of the other tenants and my surrounding neighbors are not happy with their apartments either and some have even complained that they have mold in their unitsI'm also not happy with their response since they didn't address how they were going to resolve the issues on my apartmentReally bad maintenance and office personnel that is not worried about "customer satisfaction"
Regards,
*** ***
From: [redacted] Sent: Sunday, May 04, 2014 11:00 PM
/>
To: drteamSubject: Reponse to Complaint ID [redacted]
Hi,
This is our response to the complaint from [redacted]
We always strive to make our residents happy, hoping for a
good long lasting relationship. We are very sad to hear about the problems they
are experiencing and we will try our best to rectify the problems.
Unfortunately, they filed this complaint the same day that they had told us
about the problem, giving us no time to resolve the issue. Also, they were very
rude and started yelling at our office staff, which is not tolerated in our
company. Rest assured, if they would like to continue to live at Westlake
Village we will try our best to make their tenancy a great one, however we both
need to start communicating with each other in a professional manner.
Thanks,
--
Houston Westlake Village
7298 Kings Gate Circle
Houston, TX 77074[redacted]
[redacted]
[redacted] [redacted]