Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Really was not clear that both , not only your technician said the same But you are right they may or may not have said .that it is not written Same with the no refund policy I never had that written and never you made me aware of that before buying I look forward seeing your proposal Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thanks for the offer on repairing the shuttersPlease send the proposal of the warranty for review and if agreed to arrange a date for the technician to fix them I am only struggling understanding what you mean when you say that the shutters are free form defect? Do you mean it is that shutters do not close completely and the louvers are loose and it is difficult to completely close? Please explain since this is what originated the problem and I don't see this as an courtesy serviceFor me we need to be very clear on thisIf you need I can send a video of itAlso important to mention that both technicians mentioned that the problem was the panels were divided in sectionsHow could they then report free form defect? Regards, M ***
We as the retailer were notified by the manufacturer, [redacted] Shutters, that the shutters were successfully installed free of defect and completely up to industry standardsOur accounting department ran your balance under the assumption that the job was completeThis additional modification was proposed in efforts to make you satisfied with the productUnfortunately a refund is not an option with custom made wood shuttersThis is industry wide policy since shutters are crafted specifically for a customer's windows and cannot be reused or resold to anyone elseIf you allow our installer to come adjust the remaining panels we will personally warrant that modification for monthsSince the manufacturer found your shutters to be free of defect this will not fall under your limited lifetime manufacturer's warranty, so we as the retailer will cover this modification personallyIf you like we can send you a written contract stating that we will cover this modification for monthsJust let us know Thanks, HWBS
I want to apologize, as it seems like there have been a few misunderstandings throughout this process We want you to know that Houston Wholesale Blinds has not become as successful and well reviewed as it has by mistreating customers, and we certainly do not intend to do so in this situation either After speaking with Jose this afternoon, we are glad to hear that the modification made to the initial panel was a success Jose absolutely has every intention of coming back out to modify the remaining panels in question, but said, as he discussed with you, he was waiting for your arrival back in town before he called to schedule a time with you He verified that he will indeed be in contact with you on Monday, and I will personally be touching base with him to confirm that an appointment has been made Thanks again for your business, and please know that we truly do want you to be happy with the product you ordered
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First of all I would like to clarify, why in previous e-mails it has been mentioned that the shutters are within specifications (and a charge to my credit card was made without my consent) and now a 'modification' is being proposed?
Secondly; I accepted the modification a "trial" onlyIt looks like it improved the mechanism in one of the shutter panels; however, I can only accept that whole modification on all the panels "as a Trial" and I would need a written warranty stating that if the problem reoccur before months, the shutters would be returned and refunded; and if the problem comes again after year, they would be repairedI look forward hearing from you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, January 11, 3:PMSubject: Re: Complaint ID ***
Dear Revdex.com team
I just received the last communication from the supplierFor me this is not a professional response and they are trying to deviate and not admit their defective product
They are not responding to me according to my last communication requestinstead they are responding to you
I don't believe they're going to give a direct answerI really need an answer to my last request I posted in the portal.
Please advise what are my options and what would you recommend
Thanks in advance
*** *** Sent from my iPhone
I
want to apologize, as it seems like there have been a few
misunderstandings throughout this process. We want you to know that
Houston Wholesale Blinds has not become as successful and well reviewed
as it has by mistreating...
customers, and we certainly do not intend to do
so in this situation either.
After
speaking with Jose this afternoon, we are glad to hear that the
modification made to the initial panel was a success. Jose absolutely
has every intention of coming back out to modify the remaining panels in
question, but said, as he discussed with you, he was waiting for your
arrival back in town before he called to schedule a time with you. He
verified that he will indeed be in contact with you on Monday, and I
will personally be touching base with him to confirm that an appointment
has been made.
Thanks again for your business, and please know that we truly do want you to be happy with the product you ordered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am glad we can have communication through this site, It is for the benefit of both parts that we keep communication here and avoid misunderstandings
I am open to your proposal of repair under the conditions I requested in a previous communication here.
See the previous communication (below) and please reply to the "first" and "second" request. Thanks
"PREVIOUS COMMUNICATION REQUEST"
First of all I would like to clarify, why
in previous e-mails it has been mentioned that the shutters are within
specifications (and a charge to my credit card was made without my consent) and
now a 'modification' is being proposed?
Secondly; I accepted the modification a
"trial" only. It looks like it improved the mechanism in one of the
shutter panels; however, I can only accept that whole modification on all the
panels "as a Trial" and I would need a written warranty stating that
if the problem reoccur before 12 months, the shutters would be returned and
refunded; and if the problem comes again after 1 year, they would be repaired.
I look forward hearing from you
Regards,
[redacted]
Regards,
We as the retailer were notified by the manufacturer, [redacted] Shutters, that the shutters were successfully installed free of defect and completely up to industry standards. Our accounting department ran your balance under the assumption that the job was complete. This additional modification was proposed in efforts to make you satisfied with the product. Unfortunately a refund is not an option with custom made wood shutters. This is industry wide policy since shutters are crafted specifically for a customer's windows and cannot be reused or resold to anyone else. If you allow our installer to come adjust the remaining panels we will personally warrant that modification for 12 months. Since the manufacturer found your shutters to be free of defect this will not fall under your limited lifetime manufacturer's warranty, so we as the retailer will cover this modification personally. If you like we can send you a written contract stating that we will cover this modification for 12 months. Just let us know.
Thanks,
HWBS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Really was not clear that both , not only your technician said the same
But you are right they may or may not have said .that it is not written..
Same with the no refund policy. I never had that written and never you made me aware of that before buying ..
I look forward seeing your proposal
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Thanks form the update. I will review and will inform you ASAP
Best Regards,
M [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Thanks for the offer on repairing the shutters. Please send the proposal of the warranty for review and if agreed to arrange a date for the technician to fix them
I am only struggling understanding what you mean when you say that the shutters are free form defect? Do you mean it is normal that shutters do not close completely and the louvers are loose and it is difficult to completely close? Please explain since this is what originated the problem and I don't see this as an courtesy service. For me we need to be very clear on this. If you need I can send a video of it.
Also important to mention that both technicians mentioned that the problem was the panels were divided in 2 sections. How could they then report free form defect?
Regards,
M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Really was not clear that both , not only your technician said the same But you are right they may or may not have said .that it is not written Same with the no refund policy I never had that written and never you made me aware of that before buying I look forward seeing your proposal Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thanks for the offer on repairing the shuttersPlease send the proposal of the warranty for review and if agreed to arrange a date for the technician to fix them I am only struggling understanding what you mean when you say that the shutters are free form defect? Do you mean it is that shutters do not close completely and the louvers are loose and it is difficult to completely close? Please explain since this is what originated the problem and I don't see this as an courtesy serviceFor me we need to be very clear on thisIf you need I can send a video of itAlso important to mention that both technicians mentioned that the problem was the panels were divided in sectionsHow could they then report free form defect? Regards, M ***
We as the retailer were notified by the manufacturer, [redacted] Shutters, that the shutters were successfully installed free of defect and completely up to industry standardsOur accounting department ran your balance under the assumption that the job was completeThis additional modification was proposed in efforts to make you satisfied with the productUnfortunately a refund is not an option with custom made wood shuttersThis is industry wide policy since shutters are crafted specifically for a customer's windows and cannot be reused or resold to anyone elseIf you allow our installer to come adjust the remaining panels we will personally warrant that modification for monthsSince the manufacturer found your shutters to be free of defect this will not fall under your limited lifetime manufacturer's warranty, so we as the retailer will cover this modification personallyIf you like we can send you a written contract stating that we will cover this modification for monthsJust let us know Thanks, HWBS
I want to apologize, as it seems like there have been a few misunderstandings throughout this process We want you to know that Houston Wholesale Blinds has not become as successful and well reviewed as it has by mistreating customers, and we certainly do not intend to do so in this situation either After speaking with Jose this afternoon, we are glad to hear that the modification made to the initial panel was a success Jose absolutely has every intention of coming back out to modify the remaining panels in question, but said, as he discussed with you, he was waiting for your arrival back in town before he called to schedule a time with you He verified that he will indeed be in contact with you on Monday, and I will personally be touching base with him to confirm that an appointment has been made Thanks again for your business, and please know that we truly do want you to be happy with the product you ordered
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First of all I would like to clarify, why in previous e-mails it has been mentioned that the shutters are within specifications (and a charge to my credit card was made without my consent) and now a 'modification' is being proposed?
Secondly; I accepted the modification a "trial" onlyIt looks like it improved the mechanism in one of the shutter panels; however, I can only accept that whole modification on all the panels "as a Trial" and I would need a written warranty stating that if the problem reoccur before months, the shutters would be returned and refunded; and if the problem comes again after year, they would be repairedI look forward hearing from you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, January 11, 3:PMSubject: Re: Complaint ID ***
Dear Revdex.com team
I just received the last communication from the supplierFor me this is not a professional response and they are trying to deviate and not admit their defective product
They are not responding to me according to my last communication requestinstead they are responding to you
I don't believe they're going to give a direct answerI really need an answer to my last request I posted in the portal.
Please advise what are my options and what would you recommend
Thanks in advance
*** *** Sent from my iPhone
I
want to apologize, as it seems like there have been a few
misunderstandings throughout this process. We want you to know that
Houston Wholesale Blinds has not become as successful and well reviewed
as it has by mistreating...
customers, and we certainly do not intend to do
so in this situation either.
After
speaking with Jose this afternoon, we are glad to hear that the
modification made to the initial panel was a success. Jose absolutely
has every intention of coming back out to modify the remaining panels in
question, but said, as he discussed with you, he was waiting for your
arrival back in town before he called to schedule a time with you. He
verified that he will indeed be in contact with you on Monday, and I
will personally be touching base with him to confirm that an appointment
has been made.
Thanks again for your business, and please know that we truly do want you to be happy with the product you ordered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am glad we can have communication through this site, It is for the benefit of both parts that we keep communication here and avoid misunderstandings
I am open to your proposal of repair under the conditions I requested in a previous communication here.
See the previous communication (below) and please reply to the "first" and "second" request. Thanks
"PREVIOUS COMMUNICATION REQUEST"
First of all I would like to clarify, why
in previous e-mails it has been mentioned that the shutters are within
specifications (and a charge to my credit card was made without my consent) and
now a 'modification' is being proposed?
Secondly; I accepted the modification a
"trial" only. It looks like it improved the mechanism in one of the
shutter panels; however, I can only accept that whole modification on all the
panels "as a Trial" and I would need a written warranty stating that
if the problem reoccur before 12 months, the shutters would be returned and
refunded; and if the problem comes again after 1 year, they would be repaired.
I look forward hearing from you
Regards,
[redacted]
Regards,
We as the retailer were notified by the manufacturer, [redacted] Shutters, that the shutters were successfully installed free of defect and completely up to industry standards. Our accounting department ran your balance under the assumption that the job was complete. This additional modification was proposed in efforts to make you satisfied with the product. Unfortunately a refund is not an option with custom made wood shutters. This is industry wide policy since shutters are crafted specifically for a customer's windows and cannot be reused or resold to anyone else. If you allow our installer to come adjust the remaining panels we will personally warrant that modification for 12 months. Since the manufacturer found your shutters to be free of defect this will not fall under your limited lifetime manufacturer's warranty, so we as the retailer will cover this modification personally. If you like we can send you a written contract stating that we will cover this modification for 12 months. Just let us know.
Thanks,
HWBS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Really was not clear that both , not only your technician said the same
But you are right they may or may not have said .that it is not written..
Same with the no refund policy. I never had that written and never you made me aware of that before buying ..
I look forward seeing your proposal
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Thanks form the update. I will review and will inform you ASAP
Best Regards,
M [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Thanks for the offer on repairing the shutters. Please send the proposal of the warranty for review and if agreed to arrange a date for the technician to fix them
I am only struggling understanding what you mean when you say that the shutters are free form defect? Do you mean it is normal that shutters do not close completely and the louvers are loose and it is difficult to completely close? Please explain since this is what originated the problem and I don't see this as an courtesy service. For me we need to be very clear on this. If you need I can send a video of it.
Also important to mention that both technicians mentioned that the problem was the panels were divided in 2 sections. How could they then report free form defect?
Regards,
M [redacted]