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Houston's Choice Overhead Garage Door

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Reviews Houston's Choice Overhead Garage Door

Houston's Choice Overhead Garage Door Reviews (9)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Detail / Problem
Complaint Type:
Refund / Exchange Issues
select
Problem:
I filed the below complaint 8-18-2015 in which they agreed to refund me my deposit. I have not heard anything nor received my refund.[redacted]I called to setup an appointment and they were available the next day. I already knew what door I wanted and I told the guy I wanted a Thermacore door and I needed a TDI certificate. The service guy told me no problem they would take care of all of that. They were going to charge me an extra 300, because an inspector had to come out and look at the door. So I agreed and payed the $200.00 deposit. This was on Tuesday and he told me they had an appointment available that Friday morning to install the door. I asked the guy he had on the phone to send me the invoice so I could take a look at it. I never received anything so I called that Friday morning to asked for them to send me the invoice. So after reading the invoice I realized it wasn't even the door I asked for. It was some other brand. So I called back and wanted to speak to customer service, so the guy transferred me and I had to leave a message. This was already around 11 o'clock. I finally called back and got a hold of a customer service guy and I explained my concerns about the door not being what I wanted. It didn't have the same R-rating and that was a concern to me because I want to cool my garage. Plus I googled the door that was on the invoice and found it 400 dollars cheaper online. Well he went ahead and gave me a 5% discount because I'm a Veteran so I was going to go ahead and have them install the door today. Well it was around 3 o'clock and still no garage guy. Around 3:20 I get a call from Dan that explains that since the door has to be wind rated that it wasn't in stock and has to be ordered and it would be the end of the month before they could install. I was so pissed off that I wasted a whole day waiting around. So I canceled the order then I told him that I wanted my $200.00 back. I told him it had already cleared my bank and his exact words were that's "impossible". So I sent a screen capture showing that it had already cleared.[redacted]
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Desired Resolution / Outcome
Desired Resolution:
Refund
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Desired Outcome:
I would like my 200 dollar deposit back.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 This is starting to get ridiculous. GDS is now claiming that they completed the framing following the city inspectors orders. This is false, and if GDS would like me to send them the email from GDS specifically telling me they do not do framing. I can do that as well. PLEASE STOP TRYING TO COVER YOUR POOR WORK!
Lets get to the facts.
GDS did not complete the job. The Garage door failed inspection not for the framing, but because their were not sufficient lag bolts in the garage. I called for the GDS to come fix the problem, and they never showed. I have the receipt from the contractor who installed the Framing to prove GDS did not do the task they claim the did.
Read the first complaint, the complaint gives details in how GDS initially sold me a door GDS could not install by Manufacturers specifications. GDS inspected the job prior to them starting the job and told me they could install the doors requested by Manufacturers Specs that is required by the Texas Dept of Insurance .
Texas Dept of Insurance has all documentation available showing the failed inspection.  If GDS stands by their comment "that they followed the inspectors instructions" We can call Texas Dept of Insurance and I can give you documentation to prove GDS is mis informing the Revdex.com.
GDS has taken more then 2 weeks to respond to the complaint. GDS has given excuse after excuse. Where is the justice for the customer?
 
I have stated facts with proof. GDS fails to respond to this complaint in a timely fashion only adds to my complaint about GDS not showing up to complete the job.
The Garage doors and installation cost more then 1700 dollars. The receipt I have from GDS says Installation cost 300 dollars. The inspector charged me an additional 100 dollars for the extra trip they had to make because the garage doors didn't pass after 2 trips. GDS tried to give me a refund for my complaint of a 100 dollars. That is less then 5 percent of total paid ($1750 +$300+$100), it doesn't come close to what I paid. Now they are offering 200 dollars. I am not asking a refund for the doors purchased. Im only asking for the 300 dollars for installation because they did not complete the installation and the 100 dollars that the Certified Engineer charges for a 3rd trip for a total of $400 dollars.
If GDS can not accomodate after 2 months of going back and forth, then please Revdex.com post this on your site and drop the Grade from A+ to D+ a best. They are not even close to being and A+ business.
Regards,
[redacted]
Lead Systems Engineer
Marshall Space Flight Center
NASA

We would like to extend another apology for the inconvenience and difficulty with the order and would like to thank the customer for allowing us the opportunity to earn his business. We appreciate this feedback being brought to our attention to give us the opportunity to re-train the employees...

involved on correct order and scheduling procedures. 
We have already agreed to refund the $200 deposit and a check has been requested and will be mailed to the client within 2-3 weeks. We apologize for the delay, but unfortunately our bank can take up to two weeks from when the original check was deposited to notify us of any stop pay, NSF, closed account, or etc and we have to verify the original check has cleared before issuing a refund.

Our records show that a technician completed the work and installation on Wednesday June 22nd, 2016. If there are any further concerns the customer can reach our customer service department directly at 877-266-8897. 
We apologize for the issues with scheduling due to miscommunication...

between our technician and the office. We value this feedback to allow us to address this matter internally with this individual. Thank you

Door to door salesman offered cleaning product I paid for it and received product. Works great!

From: [redacted] Sent: Tuesday, May 06, 2014 4:36 PMTo: drteamSubject: [redacted]
                GDS
will be willing to offer a $200 refund to this client. This complaint is
difficult for us to open, for whatever reason. I believe this client in the
settlement was not looking for a settlement and I remember one of the times
when I was able to open the complaint there were issues with the framing and we
charged $250 for this. We followed the city inspectors lead on this and did
what we were supposed to do, however, GDS is willing to offer $200 to resolve
this complaint.
Thank you
--
"It's
not what happens to you that determines how far you will go in life; it is how
you handle what happens to you." Zig Ziglar
 
[redacted]Garage Door Service
Client Service Manager
[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  What happens if I don't receive the deposit?  The check cleared 2 weeks ago and I still haven't received my deposit back.
Best Regards,
[redacted]

We would like to extend an apology for the mis-communication and confusion faced by the consumer. Although we have standard retail pricing for upgraded lifetime warranty parts, which was reviewed and agreed to by the customer on site, we were able to reach out to the customer and agreed on an...

accommodation in resolution of their complaint.

From: [redacted] Sent: Friday, April 04, 2014 5:12 PM
/>
To: drteamSubject: Fwd: Your Membership is in Jeopardy! Houston's Choice Overhead
Garage Door Co. [redacted]
Response to complaint: [redacted]
----------
Forwarded message ----------
From: [redacted]
Date: Fri, Apr 4, 2014 at 5:05 PM
Subject: Re: Your Membership is in Jeopardy! Houston's Choice Overhead Garage
Door Co. [redacted]
To: GDS Generalist [redacted]
I apologize for the lateness of this response. I see here
that the client does not wish for a settlement, so here my explanation. I have
the records associated w/ this case rec#[redacted] and [redacted]. I see where our
technician came out and installed the door and was stopped by the inspector. As
a policy GDS does not frame in doors and we typically can leave that up to a
contractor of the homeowners choosing. When this is done, then we can be called
out to install the door. We were not before hand that this was the case. It is
the responsibility of the homeowner to have everything correct before we get
there. GDS was not made aware of inspections taking place before hand or any
issues to falter the door installation and any framing issues could have been
discussed before hand. Nothing was out of the ordinary when my technician came
to measure the door and if so, it could have been discussed when he was doing
to the estimate to measure the door. However, GDS is willing to go above and beyond
and we accommodated this client on the framing on the header of the door
according to the inspector, instead of the client having to call a general
contractor. We guarantee our products and stand behind our warranties. I
believe we have done everything in our power to accommodate this client. 
Respectfully,
[redacted]Client Service Manager

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