Houtz Habitats Remodeling & Repair

The customer's home warranty company sent Zeus plumbing out to customer's homeUpon arrival the plumber found the main sewer was not draining but the customer had no clean out on the main line to access the sewerZeus plumbing called the customer's home warranty company to give report of what was found and that there was no clean out on main sewer at this point the home warranty denied the claim due to no clean out on main sewerThe customer wanted my plumber to use the clean out for his kitchen sink to clear the line but the customer's home warranty doesn't cover sewer claims with out a outside ground level clean outTrying to run a machine through a small clean out to clear a main sewer is improper and doesn't allow you to run a large enough machine to clear the line properly

Complaint: [redacted] I am rejecting this response because: As stated in my original complaint against this company, the plumber from Zeus DID resolve the problem for which they were hiredThe Zeus plumber resolved the leaking kitchen faucetHowever, in the process of trying to remedy the leak, the plumber from Zeus also broke a part in the faucet handleThis is why the replacement part was orderedThe part was not the cause of the leak as Zeus plumbing is trying to implyMy home warranty company later contracted with a different companyFor the purpose of this complaint we will call this new company, CATThe plumber from CAT came to resolve the issues created by the Zeus plumberThe plumber CAT noted and confirmed in the invoice all the problems caused by the Zeus plumberNo part of my complaint is falseContrary to the suggestion made by Zeus plumbing, the company that was called out before Zeus did not receive any complaints from me because I don't make complaintsThey did not receive any complaints from me at all because they did not break my propertyIn fact, that is why they did not do the workThey initially thought they would need to cut an access holeIn their professionalism, they admitted they were not equipped for such a taskFurther to the issues caused by the Zeus plumber, the plumber from CAT also noticed that the Zeus plumber stripped the screw in the shower handle while attempting to make that repairAs an additional point of Zeus' unprofessionalism, I received a call from Zeus plumbing after the complaint was first brought to their attentionThe lady on the call proceeded to threaten me with legal action for a defamationI was told that unless I removed the complaint from Revdex.com, the Zeus legal team would pursue legal actionWhen I refused to remove the complaint, I was told to expect an email from the Zeus legal team Regards, [redacted] ***

This has already been taken care of thank you

We installed a new garbage disposal on 6/30/for Ms***This was our second time to the home, the first time (06/01/2015) we did collect a service fee set by Ms***'s home warranty companyOn our second visit when we called in to the home warranty company to update them on the job we were instructed to collect another service feeWhen our technician tried to collect Ms [redacted] became very upset, and refusedShe then contacted our office where we informed her we were just doing what we were instructed to do by the home warrantyShould her home warranty still want to collect they will bill her We are a third party in this matter and wish Ms [redacted] no frustration in thisWe apologize for any miscommunication or misunderstanding

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I want to thank ZEUS for working w/ me to achieve resolution. I will not... hesitate to call ZEUS for additional work if needed. Thanks. Regards, [redacted]

We understand and acknowledge the fault in our scheduling system that created issues with getting a technician out to your home to finish the job and for this we do apologize. In regards to the $we collected from the homeowner on our original appointment at the home, we are unable to refund
due to this fee being guaranteed to us by the home warranty company. With any work performed under a home warranty, a service fee of a particular amount is always due to our company. Should the homeowner want to dispute this further, they will need to contact their home warranty

Complaint: ***
I am rejecting this response because: according to the home warranty they were billed for the services They were required to come out and redo the job according to the home warranties specificationsWe were never given a refundThey double charged the home warranty as well as myself This is unprofessional and unethical.
Regards,
*** ***

Zeus plumbing was sent out to the customers home by the customer's home warranty companyAfter checking out the problem and reporting it to the customer's home warranty company they denied the claim so they did not cover to make ANY repairsThe customer was given a estimate to make the repair for
they did not have to have the work done they could of call ANYONE else but they chose to approve the estimate and wanted the work completedThe work was completed and customer was charged Now for the service fee that was DUE by the customer for making a claim through their home warranty company which was and due no matter if the claim was approved or denied I suggest the customer READS their home warranty contract

Good afternoon,We reviewed this claim and verified that the homeowner, Mr ***, was provided the requested information on August, 24th 2017. Please find the invoice that was provided to Mr*** attached.Should you have any more questions, do not hesitate to call me.Thank you and have a
great day!-- *** ***- Office Manager Zeus Plumbing Inc.*** *** *** *** *** *** San Antonio, Texas *** ***
*** ***

This was a home warranty 3rd party customer. The claim was denied through the home warranty. We gave the home owner an estimate and she agreed. The job has been completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have since spoken to my insurance and they advised me that the company in question was wrong to request a second payment since the job was not done correctly. Personally I would have not been upset if the technician and the management from the company had not been so rude to me. Management wouldn't even allow me to explain the situation she kept cutting me off and was raising her voice. I have requested in the future that any pluming concerns Not be assigned to this company . I do not wish to do business with a company that has no people skills.  Thank you for your prompt attention to this matter.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: As stated in my original complaint against this company, the plumber from Zeus DID resolve the problem for which they were hired. The Zeus plumber resolved the leaking kitchen faucet. However, in the process of trying to remedy the leak, the plumber from Zeus also broke a part in the faucet handle. This is why the replacement part was ordered. The part was not the cause of the leak as Zeus plumbing is trying to imply. My home warranty company later contracted with a different company. For the purpose of this complaint we will call this new company, CAT. The plumber from CAT came to resolve the issues created by the Zeus plumber. The plumber CAT noted and confirmed in the invoice all the problems caused by the Zeus plumber. No part of my complaint is false. Contrary to the suggestion made by Zeus plumbing, the company that was called out before Zeus did not receive any false complaints from me because I don't make false complaints. They did not receive any complaints from me at all because they did not break my property. In fact, that is why they did not do the work. They initially thought they would need to cut an access hole. In their professionalism, they admitted they were not equipped for such a task. Further to the issues caused by the Zeus plumber, the plumber from CAT also noticed that the Zeus plumber stripped the screw in the shower handle while attempting to make that repair. As an additional point of Zeus' unprofessionalism, I received a call from Zeus plumbing after the complaint was first brought to their attention. The lady on the call proceeded to threaten me with legal action for a defamation. I was told that unless I removed the complaint from Revdex.com, the Zeus legal team would pursue legal action. When I refused to remove the complaint, I was told to expect an email from the Zeus legal team.
Regards,
[redacted]

We where sent out to this call through the customers home warranty company. The plumber had found the problem and had ordered parts from Moen so that repair could be made since the faucet has a lifetime warranty and we where working under customers home warranty company. Before the customer even...

received the parts from Moen so the job could be completed they made a complaint to the Revdex.com which how could a complaint be even filed if a job is not complete and they never gave us a chance to finish the job. Since this customer took it upon them self to make a false complaint we have refused service to this customer and have informed their home warranty company to transfer it to another company. This could be why the company before us could not complete the call due to the customer making false complaints.

The customer's home warranty company sent Zeus plumbing out to customer's home. Upon arrival the plumber found the main sewer was not draining but the customer had no clean out on the main line to access the sewer. Zeus plumbing called the customer's home warranty company to give report of what was...

found and that there was no clean out on main sewer at this point the home warranty denied the claim due to no clean out on main sewer. The customer wanted my plumber to use the clean out for his kitchen sink to clear the line but the customer's home warranty doesn't cover sewer claims with out a outside ground level clean out. Trying to run a machine through a small clean out to clear a main sewer is improper and doesn't allow you to run a large enough machine to clear the line properly.

We installed a new garbage disposal on 6/30/15 for Ms. [redacted]. This was our second time to the home, the first time (06/01/2015) we did collect a service fee set by Ms. [redacted]'s home warranty company. On our second visit when we called in to the home warranty company to update them on the job we were...

instructed to collect another service fee. When our technician tried to collect Ms. [redacted] became very upset, and refused. She then contacted our office where we informed her we were just doing what we were instructed to do by the home warranty. Should her home warranty still want to collect they will bill her.  We are a third party in this matter and wish Ms. [redacted] no frustration in this. We apologize for any miscommunication or misunderstanding.

This has already been taken care of thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to thank ZEUS for working w/ me to achieve resolution.  I will not...

hesitate to call ZEUS for additional work if needed.  Thanks.
Regards,
[redacted]