Penske Chevrolet has acknowlged this complaint and felt the best way to resolve the customer's complaint was to trade her out of the vehicle due to the unexpected high price to repair the heat in the Dodge Nitro. Penske Chevrolet traded Mrs*** out of her vehicle into another vehicle
to her liking and came to terms. Penske Chevrolet then found out through the finance company that the job she listed on her application was not accurate. She didn't have a job at that institution at all. Mrs*** othen went unresponsive to our phone calls and we had to hire a repo company to retrieve the car. She was uncooperative and did not communicate with us for nearly weeks. Penske Chevrolet will repair the heat if Mrs*** pays for the expenses accrued during the week period she was falsy in our automobile.thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not understanding the claim that Penske is stating that I am not an employee at the same company I was approved for the Nitro a few months prior. And that I am currently am employee at today. Also I am not sure I understand what Penske is implying with the statements that I was falsely in aa vehicle that I sat down at their facility and signed paperwork, and Penske handed me the keys for. As far as having to hire a repo man and not being able to contact me, I was out of town for 1 of the 2 weeks for a medical emergency regarding my husband who is active duty in Missouri. The vehicle was parked at the address that Penske has on file for me. When I returned home and my whom Penske has as emergency contacts informed me that Penske says they want the car back I drove the car to them myself to find out what the issuse was. That is when I learned that the loan did not go through. I returned the vehicle and Penske informed me that they did not pay the Nitro balance and that the Nitro still belongs to me. At that time I asked Mike [redacted] "Are we back at square one with fixing the heat?" I also asked could he at least get a diagnostic done so that we could pin point the problem and exact cost instead of making assumptions that the repairs would be too high. Mike [redacted] informed me he would pay for the diagnostic at Dodge but when I took the vehicle in Mike [redacted] reneged. I also do not understand what damage to the replacement vehicle were sustained in 2 weeks that I am responsible for. Penske states they will pay to "fix the heat" if.....Why does it have to be an "if" for Penske to do what they already agreed to do? Which is the reason we are in this situation to begin with. I am not satisfied with this offer if it will not be put in writing because has gone back on their verbal word so many times during this situation. At the end of the day I would just like my heat to be operative as promise it would be at the purchase signing.
Regards,
[redacted]
Hello - the customer's complaint is factual. We did fail to get an inspection done on her vehicle at the time the warranty was purchased. This failure extended repair times by roughly 3 days. Outside of that, all delays were related to approval by the warranty company. Penske...
Chevrolet paid for all repairs that were not covered by the warranty and the customer has picked up her vehicle. This issue has been handled internally and I believe all parties involved are satisfied. Thank you
When financing a vehicle, the transaction isn't complete until the bank funds the dealership for the loan. The bank did their due diligence verifying employment and was told by an HR representative that a person with the customer's name doesn't work there. Nowhere in our response was damage discussed with the vehicle so I am not sure where that came from... Ultimately, Penske Chevrolet accrued roughly $100 in costs relating to the returning of a vehicle that was not paid for. If the customer pays the $100 in fees we will repair the heat in the original vehicle. thank you
Penske Chevrolet has acknowlged this complaint and felt the best way to resolve the customer's complaint was to trade her out of the vehicle due to the unexpected high price to repair the heat in the Dodge Nitro. Penske Chevrolet traded Mrs*** out of her vehicle into another vehicle
to her liking and came to terms. Penske Chevrolet then found out through the finance company that the job she listed on her application was not accurate. She didn't have a job at that institution at all. Mrs*** othen went unresponsive to our phone calls and we had to hire a repo company to retrieve the car. She was uncooperative and did not communicate with us for nearly weeks. Penske Chevrolet will repair the heat if Mrs*** pays for the expenses accrued during the week period she was falsy in our automobile.thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not understanding the claim that Penske is stating that I am not an employee at the same company I was approved for the Nitro a few months prior. And that I am currently am employee at today. Also I am not sure I understand what Penske is implying with the statements that I was falsely in aa vehicle that I sat down at their facility and signed paperwork, and Penske handed me the keys for. As far as having to hire a repo man and not being able to contact me, I was out of town for 1 of the 2 weeks for a medical emergency regarding my husband who is active duty in Missouri. The vehicle was parked at the address that Penske has on file for me. When I returned home and my whom Penske has as emergency contacts informed me that Penske says they want the car back I drove the car to them myself to find out what the issuse was. That is when I learned that the loan did not go through. I returned the vehicle and Penske informed me that they did not pay the Nitro balance and that the Nitro still belongs to me. At that time I asked Mike [redacted] "Are we back at square one with fixing the heat?" I also asked could he at least get a diagnostic done so that we could pin point the problem and exact cost instead of making assumptions that the repairs would be too high. Mike [redacted] informed me he would pay for the diagnostic at Dodge but when I took the vehicle in Mike [redacted] reneged. I also do not understand what damage to the replacement vehicle were sustained in 2 weeks that I am responsible for. Penske states they will pay to "fix the heat" if.....Why does it have to be an "if" for Penske to do what they already agreed to do? Which is the reason we are in this situation to begin with. I am not satisfied with this offer if it will not be put in writing because has gone back on their verbal word so many times during this situation. At the end of the day I would just like my heat to be operative as promise it would be at the purchase signing.
Regards,
[redacted]
Hello - the customer's complaint is factual. We did fail to get an inspection done on her vehicle at the time the warranty was purchased. This failure extended repair times by roughly 3 days. Outside of that, all delays were related to approval by the warranty company. Penske...
Chevrolet paid for all repairs that were not covered by the warranty and the customer has picked up her vehicle. This issue has been handled internally and I believe all parties involved are satisfied. Thank you
When financing a vehicle, the transaction isn't complete until the bank funds the dealership for the loan. The bank did their due diligence verifying employment and was told by an HR representative that a person with the customer's name doesn't work there. Nowhere in our response was damage discussed with the vehicle so I am not sure where that came from... Ultimately, Penske Chevrolet accrued roughly $100 in costs relating to the returning of a vehicle that was not paid for. If the customer pays the $100 in fees we will repair the heat in the original vehicle. thank you