Previously purchased a car from them and had a great experienceThis time? Not so muchFirst, I called and was told upon running my information that I was APPROVED for $20k, no money downNow, because I've had some bad experiences with car dealerships previously, I tried to confirm preapproval or APPROVAL?? I was told that I was approvedSo I send in all my paperwork and verified whether it was confirmedI was told it wasI get a phone call a few days later asking if I was able to send in the information prior to my appointment?? I ask what paperwork, since I had already sent everything inApparently, one person received it and a completely different person had no ideaI go in for my appointment, wait for hours and I'm told my license was suspendedI leave and immediately get my license issue corrected, called back to advise them that it was done and rescheduled for the following saturdayNow, I'd asked that they verify all the necessary information prior to my new appointment as I didn't want to make an unnecessary trip againFor the next days, instead of receiving calls as I had asked, I had to do all the workAsked if my license was verified as being valid (which I, myself was able to do) I was first told no, they weren't able to reach anyone at the secretary of state's office.now I found that odd, since I was able to do so (despite long hold times).at this point I'm told no one had actually called because they were too busy, but assured me it would be done before my appointmentI had to continuously call to verify whether they had done this and kept being told it was busy, call volume was high, etcCalled the day before my appointment and one of the girls tells me that it was still showing as invalid through the automated system, I had to keep explaining that it needed to be through a live person as I had an issue with the automated system as wellFinally, another young lady says in the background "let her know I verified itI was on hold for like minutes" ok fineSo I ask, as I had continuously done during previous conversations if there was ANYTHING else needed before I make another tripOnce again, I'm told no, the bank has already given the approval, all I need to do is come in and sign my paperworkSo I leave work early saturday, and come in and wait for another 1/hoursI even stepped into Kevin's office once he was done with one customer to ask if they were waiting on anything? I'm told no, they're just busy.now in the meantime, they had asked a question on whether I had another checkstub as the ones that I had provided didn't show a full time employment statusI explain that I've been out a few days over the past few weeks as my mom was ill, but provided another pay stub anyway & my offer letter indicating my monthly paySo, about minutes before they close, Kevin sends one of his assistants in to tell me they need ANOTHER checkstub & they can't do anything for me at the momentshe then explains that hes TRYING to get me approved, but right now I need a $1k downpaymenthow did we go from a no money down approval to a $1k downpayment once I'm thereSo I tell her, this is the 2nd time I've come in after doing ALL the legwork & asking multiple times what else was neededSo I asked to speak directly with Kevin...so once he's done he comes in and I let him know I'm upsetI'm told "you can be as [redacted] as you want, we still need another checkstub" so at this point, I'm MORE upset because Kevin himself had told me that everything else was done, as of our last appointmenthe tells me "well maybe I made a mistake but we need another checkstub" so I ask WHY didn't someone tell me, & I would've waited until I had gotten my newest check and waited until then to come in.Kevin: we need a full time checkstub.me:Ok,WHY did everyone tell me everything else was done if thats the case?Kevin: *slaps desk [redacted] we need a full time checkstub, bring me that and we can get it done.Me: ok, when I bring THAT in, it will just be another issue.Kevin: *slaps desk [redacted] I need a full time checkstubnow at this point, I'm upset because as opposed to addressing the errors that were clearly made, he decided to continue being condescendingThen tells me "you can lower your voice, or I'm NOT selling you a car" oh really? after YOU made the errors that caused me to be upset in the first placeSo I continue asking, why wasn't I told this priorAt which point he tells me, he's done and he's not selling me a carSo I say FINE!!! I ended up speaking with the manager Morry, who listened to my concerns, however, I'm sure it ultimately fell on deaf ears because its one person and Kevin is part of his staffHe told me that he would wait until Kevin calms down and would see if he wants to do business thenI declined and asked how fairly I'd be treated at that point and I let him know I'm not going to beg anyone to take my businesssale may not mean much, but word of poor customer service travels
Since buying my used car in April 2014, I have been extremely pleased with the professional way I have been treated at HowardUntil last year, I had not owned a car for more than yearsBut I can tell you I am very glad I bought mine at HowardIn fact, they have gone out of their way to take care of my car given what I paid for it
Initial Business Response /* (1000, 5, 2014/05/30) */
May 30, 2014
Revdex.com
330 N Wabash, Suite 2006
Chicago, Il. 60611
RE: [redacted]
Case # XXXXXXXX
To whom it may concern,
I have read the complaint. It turns out we were unable to get her approved...
due to her credit situation.
Sincerely,
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed three times before I drove to the place of business that I was approved. If you do not have an approval then you shouldn't tell people that they are approved I drove over an hour to get there I waited over three hours to talk to a man named [redacted] That is not a way to do business at all.
Final Business Response /* (4000, 9, 2014/06/05) */
June 05, 2014
Revdex.com
330 N Wabash, Suite 2006
Chicago, Il. XXXXX
RE: [redacted]
Case # XXXXXXXX
To whom it may concern,
As a result of doing an additional credit search, it was discovered that not only did [redacted] have repossession with Heritage Acceptance which showed in her credit report which we knew, it turned out that there was another loan in her bankruptcy with Tom Naquin Chevrolet for the amount of $16,507.00 which didn't appear on her credit report. Unfortunately the finance company has rules about multiple auto loans that are written off or included into bankruptcy. We don't like to waste the customer's time nor ours.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response is full of lies. I never raised my voice, swore, or even saw another customer while doing business in the store. If in fact I had done what is claimed here, this business would have asked me to leave the store. They never did. The fact that they did business with me suggests that I was never out of line. Had I actually done what this response says I did, and this store did business with me in spite of such reprehensible behavior, then I believe that this would make my point. It would suggest that their inordinate profit was the most important thing to them, and that it was a ridiculously large enough profit to put up with a customer whose behavior I do not recognize.My complaint is simple, and it stands from the first allegation. The business model is fraudulent, and that is the source of my complaint. This store purports to be an approved [redacted] outlet, yet it uses a table of costs more than 40% greater than [redacted]. And they would not explain that to me, denying that they were using what could only be usurious rates. My original complaint stands. This is certainly deception if not outright fraud. Ask yourselves, Revdex.com, if any of you would actually do business which consists of dropping off a sealed parcel to be picked up by [redacted] 90 minutes later for a greater than 40 percent markup over [redacted] rates. Of course you would not; no one would.
Sincerely,
[redacted]
Since buying my used car in April 2014, I have been extremely pleased with the professional way I have been treated at Howard. Until last year, I had not owned a car for more than 30 years. But I can tell you I am very glad I bought mine at Howard. In fact, they have gone out of their way to take care of my car given what I paid for it.
[redacted] REED WAS VERY HELPFUL. HE AWAY RETURNED MY CALL.S. HIS SUBCONTRACTORS WERE GOOD. HE KEPT ME INFORMED. HE MADE SURE I GOT GOOD QUALITY PRODUCTS
This was by far the worse experience that we had ever encountered. I had never had the misfortune
of facing. My husband had purchased a vehicle from Howard Buick GMC in Elehurst,IL. The
purchase took place on Saturday August 30th,2014. We received numerous telephone calls from
Howard dealership, stating that they had found a way to lower our monthly payment, all we had to
do was bring a letter from my employer ( Mrs. Clark). They also stated that they would reimburse
us for the gas, as we are Milwaukee,WI residential, my husband had took the day off, and we
drove back to the dealership, upon our arrival one of the sales personnel ask for the key, told us that
she would take the car and put gas in the car. She came back and said that they were taking the car
back because we didn't get approved. Both my husband and the dealership signed the contract, the
car was purchased solely in my husband name, I didn't start my new job until Wednesday, the same
day that they took the car. Wednesday September3rd,2014. The dealership also refused to give us
back our personal belongings from the car. It became so bad that we ( The Clark's) had to call the
police to get our personal belongings out of the car. The police told the sales person that we were
entitle to retrieve our personal belongings from the car, she took us back to the area where the car
was, I than slipped in some oil, she was ordered by the police officer to bring the car where we
were. The problem here is that we had the car for 4days, they tried to force us to take a difference
car. We were left trying to find a ride home back to Milwaukee,WI. The police officer spoke to some
one at the dealership, and they got a tech to drive us home. We had paid for the insurance, ordered
satellite radio, we had been given Wisconsin license plates, and according to the contract the finance
information is on the contract with the break down of payments with the dollar amount. According
to the dealership we were never financed. I doubt that they would let you drive their car out of state
with it being financed, and besides all of that we were given a batch of grand -mom home made
cookies, which they give to everyone who purchased a vehicle. This dealership needs to be
investigated and banned from selling vehicles to Wisconsin Residents, we the Clark's need to be
compensated and our car returned free and clear. We were treated so poorly, some of the staff even
laughed at us and than said they didn't want our business after we said no to the other car. This is
all a matter of record/written documentation, one of the managers were upset with me because they
didn't find the original contract in the car. His exact words were†well you kept the original contract.
Something needs to be done about their actions, they didn't even give us a change to make the first
payment, they even stated that no they don't let their cars off the lot without pre approval , but they
let us take the car to Milwaukee,WI. We seeking your help and resolving this matter, this is simply
a matter of breach of contract, along with consumer fraud.
size="3">
Revdex.com
330 N Wabash, Suite 2006
Chicago, Il. 60611
RE: [redacted]
Case # [redacted]
I have read the complaint. After doing some investigating it turns out that the vehicle was sold with a three month 3000 mile warranty with a $100.00 deductible. With that said, we are willing to tow the vehicle back to our dealership and replace the engine according to her warranty. I will also be willing to cover her deductible.
Previously purchased a car from them and had a great experience. This time? Not so much. First, I called and was told upon running my information that I was APPROVED for $20k, no money down. Now, because I've had some bad experiences with car dealerships previously, I tried to confirm preapproval or APPROVAL?? I was told that I was approved. So I send in all my paperwork and verified whether it was confirmed. I was told it was. I get a phone call a few days later asking if I was able to send in the information prior to my appointment?? I ask what paperwork, since I had already sent everything in. Apparently, one person received it and a completely different person had no idea. I go in for my appointment, wait for 3 hours and I'm told my license was suspended. I leave and immediately get my license issue corrected, called back to advise them that it was done and rescheduled for the following saturday. Now, I'd asked that they verify all the necessary information prior to my new appointment as I didn't want to make an unnecessary trip again. For the next 3 days, instead of receiving calls as I had asked, I had to do all the work. Asked if my license was verified as being valid (which I, myself was able to do) I was first told no, they weren't able to reach anyone at the secretary of state's office.now I found that odd, since I was able to do so (despite long hold times).at this point I'm told no one had actually called because they were too busy, but assured me it would be done before my appointment. I had to continuously call to verify whether they had done this and kept being told it was busy, call volume was high, etc. Called the day before my appointment and one of the girls tells me that it was still showing as invalid through the automated system, I had to keep explaining that it needed to be through a live person as I had an issue with the automated system as well. Finally, another young lady says in the background "let her know I verified it. I was on hold for like 40 minutes" ok fine. So I ask, as I had continuously done during previous conversations if there was ANYTHING else needed before I make another trip. Once again, I'm told no, the bank has already given the approval, all I need to do is come in and sign my paperwork. So I leave work early saturday, and come in and wait for another 2 1/2 hours. I even stepped into Kevin's office once he was done with one customer to ask if they were waiting on anything? I'm told no, they're just busy.now in the meantime, they had asked a question on whether I had another checkstub as the ones that I had provided didn't show a full time employment status. I explain that I've been out a few days over the past few weeks as my mom was ill, but provided another pay stub anyway & my offer letter indicating my monthly pay. So, about 45 minutes before they close, Kevin sends one of his assistants in to tell me they need ANOTHER checkstub & they can't do anything for me at the moment. she then explains that hes TRYING to get me approved, but right now I need a $1k downpayment. how did we go from a no money down approval to a $1k downpayment once I'm there. So I tell her, this is the 2nd time I've come in after doing ALL the legwork & asking multiple times what else was needed. So I asked to speak directly with Kevin...so once he's done he comes in and I let him know I'm upset... I'm told "you can be as [redacted] as you want, we still need another checkstub" so at this point, I'm MORE upset because Kevin himself had told me that everything else was done, as of our last appointment. he tells me "well maybe I made a mistake but we need another checkstub" so I ask WHY didn't someone tell me, & I would've waited until I had gotten my newest check and waited until then to come in.Kevin: we need a full time checkstub.me:Ok,WHY did everyone tell me everything else was done if thats the case?Kevin: *slaps desk* we need a full time checkstub, bring me that and we can get it done.Me: ok, when I bring THAT in, it will just be another issue.Kevin: *slaps desk* I need a full time checkstub. now at this point, I'm upset because as opposed to addressing the errors that were clearly made, he decided to continue being condescending. Then tells me "you can lower your voice, or I'm NOT selling you a car" oh really? after YOU made the errors that caused me to be upset in the first place. So I continue asking, why wasn't I told this prior. At which point he tells me, he's done and he's not selling me a car. So I say FINE!!! I ended up speaking with the manager Morry, who listened to my concerns, however, I'm sure it ultimately fell on deaf ears because its one person and Kevin is part of his staff. He told me that he would wait until Kevin calms down and would see if he wants to do business then. I declined and asked how fairly I'd be treated at that point and I let him know I'm not going to beg anyone to take my business. 1 sale may not mean much, but word of poor customer service travels.
Hello, my name is Charlie M[redacted] and I am the employee who helped this customer. He was in a huge rush and even though I told him multiple times if he didn't want to pay what we were charging him he should take his business to a [redacted] retail store as that was the only place in town who could...
possibly charge him less. He complained about the cost over and over and I told him I don't know what the price the [redacted] store would charge him but he was insiting it was smaller than it was ( I measured the length width and height twice) and that he could get a price better over at the [redacted] store (like somehow they would have different measurements than me). I told him he should go over there as he was so obviously unhappy but he said his items were too heavy and hard to move to do that and didn't want to waste any more of his time (while causing a scene and disturbing my other customers as well as myself and wasting my time and my others customers time, though I never for a second acted unprofessionally or less than polite to him as I can understand that it is expensive to ship items out of Hawaii)... Everything is expensive in hawaii) and I sincerely doubt that his claim has any validity to it even if that wasn't the case. He was a problem customer who was rude, swore, and insulted me but I provided the best serivce available and he wouldn't have even saved that much money if he was being truthfull about everything. It is weird he never came to talk or even call us prior to filing the complaint. I guess that is because he knows he has no valid complaint in my opinion, in fact I resent having to explain myself to a third party after fully dealing with him. I would kindly ask you to dismiss this case/complaint with predjuidice against the complaintant if there is such a thing. I would be happy to answer any questions at work [redacted] or you can even call me at my own person cell number at [redacted]. Thank you very much for your time, I am sorry this has been a bother to you as well as myself and wish you only the happiest of holiday seasons.
Charlie M[redacted] of Hawaii Mail Box Service
[redacted]
Previously purchased a car from them and had a great experienceThis time? Not so muchFirst, I called and was told upon running my information that I was APPROVED for $20k, no money downNow, because I've had some bad experiences with car dealerships previously, I tried to confirm preapproval or APPROVAL?? I was told that I was approvedSo I send in all my paperwork and verified whether it was confirmedI was told it wasI get a phone call a few days later asking if I was able to send in the information prior to my appointment?? I ask what paperwork, since I had already sent everything inApparently, one person received it and a completely different person had no ideaI go in for my appointment, wait for hours and I'm told my license was suspendedI leave and immediately get my license issue corrected, called back to advise them that it was done and rescheduled for the following saturdayNow, I'd asked that they verify all the necessary information prior to my new appointment as I didn't want to make an unnecessary trip againFor the next days, instead of receiving calls as I had asked, I had to do all the workAsked if my license was verified as being valid (which I, myself was able to do) I was first told no, they weren't able to reach anyone at the secretary of state's office.now I found that odd, since I was able to do so (despite long hold times).at this point I'm told no one had actually called because they were too busy, but assured me it would be done before my appointmentI had to continuously call to verify whether they had done this and kept being told it was busy, call volume was high, etcCalled the day before my appointment and one of the girls tells me that it was still showing as invalid through the automated system, I had to keep explaining that it needed to be through a live person as I had an issue with the automated system as wellFinally, another young lady says in the background "let her know I verified itI was on hold for like minutes" ok fineSo I ask, as I had continuously done during previous conversations if there was ANYTHING else needed before I make another tripOnce again, I'm told no, the bank has already given the approval, all I need to do is come in and sign my paperworkSo I leave work early saturday, and come in and wait for another 1/hoursI even stepped into Kevin's office once he was done with one customer to ask if they were waiting on anything? I'm told no, they're just busy.now in the meantime, they had asked a question on whether I had another checkstub as the ones that I had provided didn't show a full time employment statusI explain that I've been out a few days over the past few weeks as my mom was ill, but provided another pay stub anyway & my offer letter indicating my monthly paySo, about minutes before they close, Kevin sends one of his assistants in to tell me they need ANOTHER checkstub & they can't do anything for me at the momentshe then explains that hes TRYING to get me approved, but right now I need a $1k downpaymenthow did we go from a no money down approval to a $1k downpayment once I'm thereSo I tell her, this is the 2nd time I've come in after doing ALL the legwork & asking multiple times what else was neededSo I asked to speak directly with Kevin...so once he's done he comes in and I let him know I'm upsetI'm told "you can be as [redacted] as you want, we still need another checkstub" so at this point, I'm MORE upset because Kevin himself had told me that everything else was done, as of our last appointmenthe tells me "well maybe I made a mistake but we need another checkstub" so I ask WHY didn't someone tell me, & I would've waited until I had gotten my newest check and waited until then to come in.Kevin: we need a full time checkstub.me:Ok,WHY did everyone tell me everything else was done if thats the case?Kevin: *slaps desk [redacted] we need a full time checkstub, bring me that and we can get it done.Me: ok, when I bring THAT in, it will just be another issue.Kevin: *slaps desk [redacted] I need a full time checkstubnow at this point, I'm upset because as opposed to addressing the errors that were clearly made, he decided to continue being condescendingThen tells me "you can lower your voice, or I'm NOT selling you a car" oh really? after YOU made the errors that caused me to be upset in the first placeSo I continue asking, why wasn't I told this priorAt which point he tells me, he's done and he's not selling me a carSo I say FINE!!! I ended up speaking with the manager Morry, who listened to my concerns, however, I'm sure it ultimately fell on deaf ears because its one person and Kevin is part of his staffHe told me that he would wait until Kevin calms down and would see if he wants to do business thenI declined and asked how fairly I'd be treated at that point and I let him know I'm not going to beg anyone to take my businesssale may not mean much, but word of poor customer service travels
Since buying my used car in April 2014, I have been extremely pleased with the professional way I have been treated at HowardUntil last year, I had not owned a car for more than yearsBut I can tell you I am very glad I bought mine at HowardIn fact, they have gone out of their way to take care of my car given what I paid for it
Initial Business Response /* (1000, 5, 2014/05/30) */
May 30, 2014
Revdex.com
330 N Wabash, Suite 2006
Chicago, Il. 60611
RE: [redacted]
Case # XXXXXXXX
To whom it may concern,
I have read the complaint. It turns out we were unable to get her approved...
due to her credit situation.
Sincerely,
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed three times before I drove to the place of business that I was approved. If you do not have an approval then you shouldn't tell people that they are approved I drove over an hour to get there I waited over three hours to talk to a man named [redacted] That is not a way to do business at all.
Final Business Response /* (4000, 9, 2014/06/05) */
June 05, 2014
Revdex.com
330 N Wabash, Suite 2006
Chicago, Il. XXXXX
RE: [redacted]
Case # XXXXXXXX
To whom it may concern,
As a result of doing an additional credit search, it was discovered that not only did [redacted] have repossession with Heritage Acceptance which showed in her credit report which we knew, it turned out that there was another loan in her bankruptcy with Tom Naquin Chevrolet for the amount of $16,507.00 which didn't appear on her credit report. Unfortunately the finance company has rules about multiple auto loans that are written off or included into bankruptcy. We don't like to waste the customer's time nor ours.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response is full of lies. I never raised my voice, swore, or even saw another customer while doing business in the store. If in fact I had done what is claimed here, this business would have asked me to leave the store. They never did. The fact that they did business with me suggests that I was never out of line. Had I actually done what this response says I did, and this store did business with me in spite of such reprehensible behavior, then I believe that this would make my point. It would suggest that their inordinate profit was the most important thing to them, and that it was a ridiculously large enough profit to put up with a customer whose behavior I do not recognize.My complaint is simple, and it stands from the first allegation. The business model is fraudulent, and that is the source of my complaint. This store purports to be an approved [redacted] outlet, yet it uses a table of costs more than 40% greater than [redacted]. And they would not explain that to me, denying that they were using what could only be usurious rates. My original complaint stands. This is certainly deception if not outright fraud. Ask yourselves, Revdex.com, if any of you would actually do business which consists of dropping off a sealed parcel to be picked up by [redacted] 90 minutes later for a greater than 40 percent markup over [redacted] rates. Of course you would not; no one would.
Sincerely,
[redacted]
Since buying my used car in April 2014, I have been extremely pleased with the professional way I have been treated at Howard. Until last year, I had not owned a car for more than 30 years. But I can tell you I am very glad I bought mine at Howard. In fact, they have gone out of their way to take care of my car given what I paid for it.
[redacted] REED WAS VERY HELPFUL. HE AWAY RETURNED MY CALL.S. HIS SUBCONTRACTORS WERE GOOD. HE KEPT ME INFORMED. HE MADE SURE I GOT GOOD QUALITY PRODUCTS
This was by far the worse experience that we had ever encountered. I had never had the misfortune
of facing. My husband had purchased a vehicle from Howard Buick GMC in Elehurst,IL. The
purchase took place on Saturday August 30th,2014. We received numerous telephone calls from
Howard dealership, stating that they had found a way to lower our monthly payment, all we had to
do was bring a letter from my employer ( Mrs. Clark). They also stated that they would reimburse
us for the gas, as we are Milwaukee,WI residential, my husband had took the day off, and we
drove back to the dealership, upon our arrival one of the sales personnel ask for the key, told us that
she would take the car and put gas in the car. She came back and said that they were taking the car
back because we didn't get approved. Both my husband and the dealership signed the contract, the
car was purchased solely in my husband name, I didn't start my new job until Wednesday, the same
day that they took the car. Wednesday September3rd,2014. The dealership also refused to give us
back our personal belongings from the car. It became so bad that we ( The Clark's) had to call the
police to get our personal belongings out of the car. The police told the sales person that we were
entitle to retrieve our personal belongings from the car, she took us back to the area where the car
was, I than slipped in some oil, she was ordered by the police officer to bring the car where we
were. The problem here is that we had the car for 4days, they tried to force us to take a difference
car. We were left trying to find a ride home back to Milwaukee,WI. The police officer spoke to some
one at the dealership, and they got a tech to drive us home. We had paid for the insurance, ordered
satellite radio, we had been given Wisconsin license plates, and according to the contract the finance
information is on the contract with the break down of payments with the dollar amount. According
to the dealership we were never financed. I doubt that they would let you drive their car out of state
with it being financed, and besides all of that we were given a batch of grand -mom home made
cookies, which they give to everyone who purchased a vehicle. This dealership needs to be
investigated and banned from selling vehicles to Wisconsin Residents, we the Clark's need to be
compensated and our car returned free and clear. We were treated so poorly, some of the staff even
laughed at us and than said they didn't want our business after we said no to the other car. This is
all a matter of record/written documentation, one of the managers were upset with me because they
didn't find the original contract in the car. His exact words were†well you kept the original contract.
Something needs to be done about their actions, they didn't even give us a change to make the first
payment, they even stated that no they don't let their cars off the lot without pre approval , but they
let us take the car to Milwaukee,WI. We seeking your help and resolving this matter, this is simply
a matter of breach of contract, along with consumer fraud.
October 10, 2016
size="3">
Revdex.com
330 N Wabash, Suite 2006
Chicago, Il. 60611
RE: [redacted]
Case # [redacted]
I have read the complaint. After doing some investigating it turns out that the vehicle was sold with a three month 3000 mile warranty with a $100.00 deductible. With that said, we are willing to tow the vehicle back to our dealership and replace the engine according to her warranty. I will also be willing to cover her deductible.
Sincerely,
[redacted]
Previously purchased a car from them and had a great experience. This time? Not so much. First, I called and was told upon running my information that I was APPROVED for $20k, no money down. Now, because I've had some bad experiences with car dealerships previously, I tried to confirm preapproval or APPROVAL?? I was told that I was approved. So I send in all my paperwork and verified whether it was confirmed. I was told it was. I get a phone call a few days later asking if I was able to send in the information prior to my appointment?? I ask what paperwork, since I had already sent everything in. Apparently, one person received it and a completely different person had no idea. I go in for my appointment, wait for 3 hours and I'm told my license was suspended. I leave and immediately get my license issue corrected, called back to advise them that it was done and rescheduled for the following saturday. Now, I'd asked that they verify all the necessary information prior to my new appointment as I didn't want to make an unnecessary trip again. For the next 3 days, instead of receiving calls as I had asked, I had to do all the work. Asked if my license was verified as being valid (which I, myself was able to do) I was first told no, they weren't able to reach anyone at the secretary of state's office.now I found that odd, since I was able to do so (despite long hold times).at this point I'm told no one had actually called because they were too busy, but assured me it would be done before my appointment. I had to continuously call to verify whether they had done this and kept being told it was busy, call volume was high, etc. Called the day before my appointment and one of the girls tells me that it was still showing as invalid through the automated system, I had to keep explaining that it needed to be through a live person as I had an issue with the automated system as well. Finally, another young lady says in the background "let her know I verified it. I was on hold for like 40 minutes" ok fine. So I ask, as I had continuously done during previous conversations if there was ANYTHING else needed before I make another trip. Once again, I'm told no, the bank has already given the approval, all I need to do is come in and sign my paperwork. So I leave work early saturday, and come in and wait for another 2 1/2 hours. I even stepped into Kevin's office once he was done with one customer to ask if they were waiting on anything? I'm told no, they're just busy.now in the meantime, they had asked a question on whether I had another checkstub as the ones that I had provided didn't show a full time employment status. I explain that I've been out a few days over the past few weeks as my mom was ill, but provided another pay stub anyway & my offer letter indicating my monthly pay. So, about 45 minutes before they close, Kevin sends one of his assistants in to tell me they need ANOTHER checkstub & they can't do anything for me at the moment. she then explains that hes TRYING to get me approved, but right now I need a $1k downpayment. how did we go from a no money down approval to a $1k downpayment once I'm there. So I tell her, this is the 2nd time I've come in after doing ALL the legwork & asking multiple times what else was needed. So I asked to speak directly with Kevin...so once he's done he comes in and I let him know I'm upset... I'm told "you can be as [redacted] as you want, we still need another checkstub" so at this point, I'm MORE upset because Kevin himself had told me that everything else was done, as of our last appointment. he tells me "well maybe I made a mistake but we need another checkstub" so I ask WHY didn't someone tell me, & I would've waited until I had gotten my newest check and waited until then to come in.Kevin: we need a full time checkstub.me:Ok,WHY did everyone tell me everything else was done if thats the case?Kevin: *slaps desk* we need a full time checkstub, bring me that and we can get it done.Me: ok, when I bring THAT in, it will just be another issue.Kevin: *slaps desk* I need a full time checkstub. now at this point, I'm upset because as opposed to addressing the errors that were clearly made, he decided to continue being condescending. Then tells me "you can lower your voice, or I'm NOT selling you a car" oh really? after YOU made the errors that caused me to be upset in the first place. So I continue asking, why wasn't I told this prior. At which point he tells me, he's done and he's not selling me a car. So I say FINE!!! I ended up speaking with the manager Morry, who listened to my concerns, however, I'm sure it ultimately fell on deaf ears because its one person and Kevin is part of his staff. He told me that he would wait until Kevin calms down and would see if he wants to do business then. I declined and asked how fairly I'd be treated at that point and I let him know I'm not going to beg anyone to take my business. 1 sale may not mean much, but word of poor customer service travels.
Hello, my name is Charlie M[redacted] and I am the employee who helped this customer. He was in a huge rush and even though I told him multiple times if he didn't want to pay what we were charging him he should take his business to a [redacted] retail store as that was the only place in town who could...
possibly charge him less. He complained about the cost over and over and I told him I don't know what the price the [redacted] store would charge him but he was insiting it was smaller than it was ( I measured the length width and height twice) and that he could get a price better over at the [redacted] store (like somehow they would have different measurements than me). I told him he should go over there as he was so obviously unhappy but he said his items were too heavy and hard to move to do that and didn't want to waste any more of his time (while causing a scene and disturbing my other customers as well as myself and wasting my time and my others customers time, though I never for a second acted unprofessionally or less than polite to him as I can understand that it is expensive to ship items out of Hawaii)... Everything is expensive in hawaii) and I sincerely doubt that his claim has any validity to it even if that wasn't the case. He was a problem customer who was rude, swore, and insulted me but I provided the best serivce available and he wouldn't have even saved that much money if he was being truthfull about everything. It is weird he never came to talk or even call us prior to filing the complaint. I guess that is because he knows he has no valid complaint in my opinion, in fact I resent having to explain myself to a third party after fully dealing with him. I would kindly ask you to dismiss this case/complaint with predjuidice against the complaintant if there is such a thing. I would be happy to answer any questions at work [redacted] or you can even call me at my own person cell number at [redacted]. Thank you very much for your time, I am sorry this has been a bother to you as well as myself and wish you only the happiest of holiday seasons.
Charlie M[redacted] of Hawaii Mail Box Service
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