Sign in

Howard Excavating, Inc.

Sharing is caring! Have something to share about Howard Excavating, Inc.? Use RevDex to write a review
Reviews Howard Excavating, Inc.

Howard Excavating, Inc. Reviews (9)

Attached is the moving invoice which is signed by *** *** Total hours charged was hours We cannot issue a credit at this timeAll services were rendered and customer was on a budget which limited our full services to finish putting the beds together Sorry for any inconveniencePlease call our office if you need assistance with assembly of bed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This company did not do anything to make the incident rightMrs*** never received a call explaining her concernsThe owner never apologize for the rude and unforseen behavior of his employeeAll this company has is excuses and lies for there actions, no real resolutionsWhat is the resolution?
Regards,
*** ***

We are writing in response to the complaint made by *** *** ***We were hired to move household items from Fernandina Beach, FL to Port StLucie, FL in January All items were properly padded and loaded on the truckUpon delivery, we noticed that the refrigerator doors were damagedThe
damage to the refrigerator was noted by our driverAll moving invoices must be signed prior to starting the moving job which explains all the limits of liablity which is $per lbper articleThis Kenmore refrigerator weighs 400lbsThe damage was only to the skin of the doors and the refrigerator still is functional We have offered *** *** a total of $but we are willing to offer a grand total of $to rectify the situationWe do apologize for this inconvenience.Respectfully,*** **

Royal Movers did not complete our move in hours that is the problem We have witnessestablished that saw that even after hours Royal Movers had not completed our movedIf our moved was completed in hours then things would have been ok
Complaint: ***
I am rejecting this response because:
Regards,
** And *** ***

We are writing in response to the complaint made by Adriene Boyer.  We provided a moving service on 04/26/2016 for [redacted].  On the moving day, the movers were rushed and customer demanded to be moved in 2 hours. This was impossible. Our movers arrived at the destination and...

presented the bill for the work rendered and customer did not want to pay. The movers then instructed the customer that we cannot unload the truck before getting paid. Then the customer's daughter (Adriene Boyer)  tried to attack our driver.  Her parents had to restrain her.  She was making threats and bullying the movers.   We finally received payment and we completed the move. Very unfortunate that there are some people that just demand things that are impossible. Our movers are professional and full-time employees that try very hard to satisfy all of our customers. Please disregard this complaint because this person will never be happy.There is no refund due to this person. We worked 60 minutes per hour from start to finish and moving invoice is signed stating that all services were rendered.Respectfully,Sonny R.

We are responding to the rejection of our response. With all due respect, the information that [redacted] is providing is inaccurate. Our truck did not break down. The same truck that picked up the items was the truck that delivered the items. No items were moved around inside of truck nor were the items transferred to another truck at anytime. The refrigerator was packed, loaded, and secured at customers home and delivered at new location. The refrigerator fell off of the dolly while coming down the ramp at [redacted]'s new home. We have offered a total of $400 towards the damage caused to the refrigerator during the move. The limits of liability only allows $230 refund.  The offer of $400 will be valid for 15 days of this response then will be reduced to the actual claim value of $230.

I would like to apologize to Mrs. [redacted] for having to deal with this.  Mrs. [redacted] did mention to the movers and the office that she was on a 2 hour budget. As the movers arrived at the new location, we received a phone call from Mrs. [redacted] voicing her concern that the move is taking longer than she thought. We asked her if the men were slow and she said they were working the whole time. We then explained that the charges are valid and invoice must be paid.  Then we receive a phone call from Adriene Boyer making demands. We are not in the business to take advantage of our community that we have been serving for 31 years.We do apologize for any inconvenience to Mrs. [redacted]. Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
The information I sent previously was given to me by their employee, [redacted], the person handling the move (he had ahelper). He called us from Jacksonville and told ushe could not drive that night because the truck had engine problems and had to stay in Jax and transfer the load to another truck. If this was not accurate, then he liedto us. [redacted] has since left the company and sort of disappeared. We will accept the $400.00 offer in order to end this dispute but we will not recommend this RoyalMovers to anyone and discourage anyone from using them based on this dispute.

We were hired to provide moving services of a 2 bedroom apartment from the 2nd floor to the 3rd floor with an elevator. The quote given was $325 for 2 hours and $105 for each additional hour.  Customer agreed to charges and scheduled the move. On the moving day, [redacted] had to spend 15 minutes...

to explain that this move would take about 5 hours to complete. Customer had a certain budget in which we met.  Also, [redacted] deducted the 15 minutes from the bill, in which is mentioned in the complaint. Customer must understand that it is impossible to move a 2 bedroom from the 2nd floor to a 3rd floor delivery with elevator in 2 hours.  We apologize for any inconvenience with this matter and any misunderstanding the customer has.  There is no refund due. Please contact our office and we will gladly come back and re-assemble the bed that was put together by us.

Check fields!

Write a review of Howard Excavating, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Howard Excavating, Inc. Rating

Overall satisfaction rating

Address: 14 E Main St Bushnell Bldg 2nd Level Ste 201, Coffeyville, Kansas, United States, 67337-5053

Phone:

Show more...

Web:

This website was reported to be associated with Howard Excavating, Inc..



Add contact information for Howard Excavating, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated