Howard Excavating

I would like to apologize to Mrs [redacted] for having to deal with this Mrs [redacted] did mention to the movers and the office that she was on a hour budgetAs the movers arrived at the new location, we received a phone call from Mrs [redacted] voicing her concern that the move is taking longer than she thoughtWe asked her if the men were slow and she said they were working the whole timeWe then explained that the charges are valid and invoice must be paid Then we receive a phone call from Adriene Boyer making demandsWe are not in the business to take advantage of our community that we have been serving for years.We do apologize for any inconvenience to Mrs [redacted] Respectfully, [redacted] **

We are responding to the rejection of our responseWith all due respect, the information that [redacted] is providing is inaccurateOur truck did not break downThe same truck that picked up the items was the truck that delivered the itemsNo items were moved around inside of truck nor were the items transferred to another truck at anytimeThe refrigerator was packed, loaded, and secured at customers home and delivered at new locationThe refrigerator fell off of the dolly while coming down the ramp at [redacted] ***'s new homeWe have offered a total of $towards the damage caused to the refrigerator during the moveThe limits of liability only allows $refund The offer of $will be valid for days of this response then will be reduced to the actual claim value of $

We are writing in response to the complaint made by Adriene Boyer. We provided a moving service on 04/26/2016 for [redacted] . On the moving day, the movers were rushed and customer demanded to be moved in 2 hours. This was impossible. Our movers arrived at the destination and... presented the bill for the work rendered and customer did not want to pay. The movers then instructed the customer that we cannot unload the truck before getting paid. Then the customer's daughter (Adriene Boyer) tried to attack our driver. Her parents had to restrain her. She was making threats and bullying the movers. We finally received payment and we completed the move. Very unfortunate that there are some people that just demand things that are impossible. Our movers are professional and full-time employees that try very hard to satisfy all of our customers. Please disregard this complaint because this person will never be happy.There is no refund due to this person. We worked 60 minutes per hour from start to finish and moving invoice is signed stating that all services were rendered.Respectfully,Sonny R.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] The information I sent previously was given to me by their employee, ***, the person handling the move (he had ahelper)He called us from Jacksonville and told ushe could not drive that night because the truck had engine problems and had to stay in Jax and transfer the load to another truckIf this was not accurate, then he liedto us [redacted] has since left the company and sort of disappearedWe will accept the $offer in order to end this dispute but we will not recommend this RoyalMovers to anyone and discourage anyone from using them based on this dispute