Howard Hanna Real Estate Services - William E Woods & Associates

They do not communicate with you unless it's something they want. I have sent multiple emails and texts(they definitely do not answer the phone) regarding a situation I am in that I gave them 60 days notice for. I am 9 months pregnant on bed rest to be induced this weekend, and the only time they have talked to me recently is when I had to go up to the office(8 months pregnant on bed rest) and see them face to face. The next day they sent me what I was asking for. Now it seems they are refusing to speak to me about this issue at all. Until this morning, when I received a text message about a dog barking supposedly "morningS and eveningS" which is completely made up considering I have barely left the building in weeks and have not heard a single dog bark in our complex(including mine as he is always with me and never barks, even at the doorbell.)

This a horrible property management company that should be avoided like the plague. Brandon *** Sarah *** and David *** are completely horrible individuals that work there the whole office is completely in need of being shut down they provide uninhabitable homes they are just down right disgusting when it comes to maintenance request. This location needs to be shut down and all license revoked completely incompetent. Check the Google reviews. Horrible company on *** road

I had the worst experience as a renter with Howard Hanna William E. Wood Property Management. When I assumed their rental last March in Chesapeake, the yard was not cut nor was the house move-in clean (specifically the bathrooms). I was of the understanding from the property management company that the house was professionally cleaned, and that the owner would maintain the lawn up until June. Needless to say, neither was rectified, all I was told is that a cleaning person would come by to "reclean" the bathrooms, that person never showed. And that the owner would mow the lawn but was not required to do so every other week (the owner had the lawn mowed a total of one time between March to June). That was the beginning of several uncomfortable interactions with the representatives that were managing that property. Later on, I inquired that I would consider purchasing the home if the owner was interested. I didn't receive a response until about a month later via text when one of the representative stated the owner would consider selling, however I never received a follow up communication after that point. Assuming because of the lack of response by the representatives, that the owner didn't want to sell, I pursued other options. Upon finding a property to purchase, I inquired with the same representatives to better understand the process if I wanted to move out early, they informed me that I would have to pay a deposit (half months rent) plus the entire rent for the months the property remained vacant during my leasing period. So, I opted to just stay in the place until the lease was up, which during that time they ask me if a real estate agent could view the property because the owner was putting it up for sale. Which struck me as odd, because I never received follow up regarding my inquiry to purchase (Please note: I have a credit score of over 800 and annual income of roughly 190K and the house was only valued at 360K in the current market). Then when I went to move out the property management company "nickeled and dimed" me for every imperfections (according to their standards), such as the yard had to be immaculate and the carpets had to be shampooed. Needless to say they took over $1000 from my deposit, which I believe they always planned to do as retaliation for our various interactions.

I'd like to point out I'm an African American female and the owner and the property representatives for Hanna Howard were all Caucasians, one male the other two female.

water bill discrepancy and no real help from rental property management.
I have lived in the complex at XXXX Xst Bay *** for over a year (April 2018) and just this past winter I noticed that my water bill was getting higher and higher at first I though it was me but my bill on average was around *** dollars. Two months after I moved in my bill jumped to $293 I thought it was an odd issue but I paid it in good faith thinking that I had done something only to find out that it wasn't me it was the plumbing when I left messages not response but, magically no more issues. Then for about 6 months I had no problems then in February my toilet was running a lot off and on called and the issue was taken care of then it started again a few days later and this was not a slow run this toilet ran constantly and loudly for maybe about 5 to 7 minutes after flushing it would stop and I really didn't think anything of it since it had been reported previously by phone. Come my February bill it is *** dollars I called and left voicemails for David and Brandon (property managers) and got not response. At first I refused to pay and only paid my rent and got a 5 day quit or pay email. Since this is my only home I paid it. Come my next bill it is *** dollars and now at this point my toilet is no longer running constantly on and off for short spurts its not running or flushing at all! I literally had to get a bucket and fill the tank up in order to flush it and have water in the toilet itself...ridiculous! I figured I will use the online maintenance request to have a paper trail. First request nothing was done. Second request something was done but it only lasted 1 day! Request number 3 which also coinciding with me getting a new water bill for over *** I was able to get one of the property managers (Brandon) on the phone after constantly being told they were unavailable (they're on the phone, not in the office, in a meeting...). I told Brandon that I could not possibly run up a *** water bill to which his response was "Well, yeah you can but, I was going to call you about this bill" I then informed him that I had put in a maintenance ticket and he ask had the plumbing company been out and I stated that they had not and he said he would call. A few minutes later I got a call from Coastal Plumbing. The next day it was fixed with a new shower head and the toilet no longer running. I was told by Brandon that they would contact Guardian Water & Power and try to resolve the issue and get my account credited. That was nearly two weeks ago and I have heard nothing. I tried to call Guardian at the X-XXX-XXX-XXXX customer service line to get a message of "No one is available to take you call please call back". I just want this resolved there is no way I am paying a bill that I am in no way at fault for. I have screen shots of the maintenance requests and a copy of invoice summary that I have gotten of Guardian's site. The outcome I am looking for is to get this corrected and my account credited not only for the money I paid in good faith but in the $600 bill.