Howard Hanna Smythe Cramer

Hello,I have reached out to Mr. [redacted] and advised that I am willing to sign the waiver as long as, the Revdex.com can act as my middle man regarding the check. Meaning,Howard Hanna will send out a check to the Revdex.com, in which internally the Revdex.com will forward it to me. Thank you.

Revdex.com:
[redacted]5:05 PM (15 hours ago)to me Yes this complaint has been resolved- thank you for your timeSent from my iPhone

---------- Forwarded message ----------From: Jared Z** <jaredz**@howardhanna.com>Date: Tue, Jan 26, 2016 at 4:09 PMSubject: Complaint ID [redacted]To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>Cc: "Jon F. D[redacted]" <JonD[redacted]@howardhanna.com>Ms. [redacted] –I am in receipt of...

your letter regarding [redacted].  According to our records all of the issues which Ms. [redacted] mentioned on 12/11/15 complaint have been addressed and or repaired.  Please do not hesitate to call or email me or Jon D[redacted] (copied on this email) with any further questions. Best Regards,  Jared R. Z**Director of Property ManagementHoward Hanna Real Estate Services6000 Parkland Blvd.Mayfield Heights, OH 44124216.643.9870 office direct216.244.5589 mobilewww.howardhannapropertymanagement.com

Reply To: VIA EMAIL ([redacted]) August 10, 2015 [redacted] Dispute Resolution Specialist Revdex.com Servicing Northeastern, Ohio 2800 Euclid Avenue, Fourth Floor Cleveland, OH 44115 Re: [redacted] v. Jared Z** and Amy F[redacted]r of Howard...

Hanna ODRE Case No: [redacted],  I represent Howard Hanna Property Management and the other Respondents to this Complaint. Please direct any future communication to my attention. [redacted] was the owner of a property at [redacted]. [redacted] retained Howard Hanna Property Management ("HHPM") on December 26, 2013 to manage the rental of the property. The terms of the management agreement are contained in the attached exhibit. [redacted] rented this property on February 1, 2014 through the assistance of Jacob D[redacted] and agent in Howard Hanna's [redacted] office. The property was leased on February 1, 2014. The tenants remained in the property, and at the end of the lease, [redacted] authorized HHPM to sign a one year renewal of the lease with the tenants. The water bill was the tenants' responsibility and at times the tenants struggled to stay current with the payment. For a short term the water bill was uploaded into HHPM system to make certain the bill was paid. [redacted] subsequently requested that HHPM no longer process the water bill and required the tenants to pay the City of [redacted] directly for their water usage. [redacted] contacted Amy F[redacted] to notify her that he wanted to sell the property and instructed her to inform the tenants that he would allow them to terminate the lease early. The tenant responded on June 19, 2015 that they would move out early if [redacted] paid for their move. [redacted] declined to pay for their move. On July 9th, the tenants notified Amy F[redacted] that they would not be paying their last month's rent and Amy notified [redacted] shortly thereafter. The tenants vacated the premises on July 17 and HHPM conducted a walkthrough move out inspection that same day. At the time of move out the tenants owed a total of $1,249.60: $760 for July rent, $489.60. HHPM is holding $760.00 security deposit which will be credited to [redacted] on August 15, 2015 with his monthly statement. We made a generous offer of $470.00 to resolve this dispute. This regards one half of [redacted]'s financial loss. This offer was made not out of a belief that we have any liability but solely as a good faith effort to keep a customer satisfied. This offer was rejected. This offer is no longer available. [redacted] made two requests which caused him unnecessary financial loss. The first was the request for HHPM to no longer pay and track the water and sewer bills. By removing our oversight and payment of these bills they were removed from our accounting system and ability to effectively track the balance due. The second was asking the tenants if they would consider vacating the home and being released from their lease agreement which was scheduled to end 1/31/2016. This course of action immediately changed the dynamic between the landlord and tenant relationship which [redacted] was advised may occur. Prior to these instructions, the tenants had paid their rent on time except for one day for the previous 17 month rental periods. The following sections of the agreement are important to note based on his claims. 1. Page 2 first paragraph: "Landlord agrees to hold broker harmless for any failure to secure Tenants for Landlord, any cancellation by the tenants and/or failure to collect any rents or monies due from tenants for any reason. Landlord understands and agrees that a tenant cannot be forced to pay anything" 2. Page 2 Insurance /Fees/ Taxes /Charges: "Landlord agrees to and does hereby indemnify and hold harmless broker, its employees, agents and assigns, from any and all claims, suits, damages, costs, losses and expenses arising from the management of the property and from any injury to persons and/or property occurring on or about the premises unless due to Brokers negligence. 3. Page 3 Tenant's security deposit, Damage or Missing Items: "Broker is not responsible for damage to the premises under any circumstance..." Howard Hanna Property Management acted properly as it pertains to this management account. [redacted] made demands and gave us instructions that resulted in his financial loss. Best Regards, F. D[redacted] General Counsel [redacted] cc: Jared Z** Amy F[redacted]

Real Estate Mortgage Title Insurance Home Office 6000 Parkland Boulevard Mayfield Heights, OH 44124-9952 216.447.4477 Reply To: VIA EMAIL AND REGULAR U.S. MAIL ([redacted]a.cleveland.Revdex.com.org) March 1, 2016 [redacted] Dispute Resolution Specialist Revdex.com Servicing Northeastern, OH 2800 Euclid Avenue, Fourth Floor Cleveland, OH 44115 RE: [redacted] v. Howard Hanna Property Management Revdex.com Complaint ID No: [redacted] Dear Ms. [redacted], I have received the file again and our paperwork is accurate. Ms. [redacted] does owe $31.40. Mr. Z** spoke with Ms. [redacted] today and reviewed all of the changes. At this point we agree to disagree. The amount owed belongs to the landlord and not Howard Hanna. We have no ability to waive these changes. Thank you for your time and assistance. Please contact me with any questions you may have. Sincerely, Jon F. D[redacted] General Co

Howard HannaReal Estate Mortgage Trite Insurance Reply To: VIA EMAIL [redacted] September 14, 2015 [redacted] Dispute Resolution Specialist Revdex.com Servicing Northeastern, OH 2800 Euclid Avenue, Fourth Floor Cleveland, OH 44115 Home Office 6000 Parkland Boulevard Mayfield Heights, OH 44124-9952 216.447.4477 RE: [redacted] v. Jared Z** and Amy A[redacted] of Howard Hanna. Revdex.com ID No: [redacted]: Please accept this letter as our reply to [redacted] most recent response. I have received his emails with my client. At this point, we simply disagree. We stand by our response to the complaint. We believe that the events that led to the current dispute were the results of the instructions we received from [redacted]. Ultimately, we were successful in obtaining the tenant's full payment to [redacted] for all outstanding charges. We believe we provided professional property management services and fulfilled all of our duties and those [redacted] asked us to perform. Thank you for the opportunity to reply. We regret that [redacted] is neither satisfied with our services and our response to his complaint. Please contact me directly should you have any further questions or need additional information Sincerely, Jon ** D[redacted] General Counsel