Howard Johnson Hotel Milford/New Haven

From: [redacted] ] Sent: Tuesday, July 26, 3:PMTo: [redacted] Subject: case # [redacted] Importance: High [redacted] Sorry for the delay in responding to your letter regarding case # [redacted] as I was extremely busy with the hotel anyways I‘m disappointed to know that [redacted] stay at our hotel wasn’t a satisfying oneHer concerns have been addressed to the front desk and housekeeping staff so that this does not happen againRegarding the green color in the pool, I would like to explain that the city water has phosphates in it so we have to treat the pool water regularly to reduce the phosphates and balance the phlevel of the pool waterThe hotline or complaint line that you tried is open 24/and somebody would promptly assist you or return your call back quickly to address the concerns since they work directly at the corporate headquarters.I apologize for the inconvenience caused to her and have made an adjustment of 50% off their entire stay ($75.27)Thank you for giving us your feedback and I sincerely hope that they will give us second chance in the near future Regards,Dharrmais G***General Manager [redacted]

From: [redacted]] Sent: Tuesday, July 26, 2016 3:58 PMTo: [redacted]Subject: case #[redacted]Importance: High[redacted]
Sorry for the delay in responding to your letter regarding case #[redacted] as I was extremely busy with the hotel  anyways I‘m...

disappointed to know that [redacted] stay at our hotel wasn’t a satisfying one. Her concerns have been addressed to the front desk and housekeeping staff so that this does not happen again. Regarding the green color in the pool, I would like to explain that the city water has phosphates in it so we have to treat the pool water regularly to reduce the phosphates and balance the ph. level of the pool water. The hotline or complaint line that you tried is open 24/7 and somebody would promptly assist you or return your call back quickly to address the concerns since they work directly at the corporate headquarters.I apologize for the inconvenience caused to her and have made an adjustment of 50% off their entire stay . ($75.27)Thank you for giving us your feedback and I sincerely hope that they will give us second chance in the near future.  Regards,Dharrmais G[redacted]General Manager[redacted]