Howard Johnson Inn & Suites

I do see that guest called us on 10/1/and that was the day of arrival.Our cancellation policy is hours before 6pm on day of arrival We never said we can use any pictures we needYes,our property is under renovation as By Howard Johnson we have to upgrade our rooms according to their requirements and once all upgrade are done, new pictures will be posted Howard Johnson has now new color scheme for all the rooms According to guest ,they were at property but never went to room In case of family emergency ,we do cancel the reservation without any penaltyBut here guest is claiming of rooms being dirty ,without entering in room

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To: Revdex.com c/o [redacted] From: UsSubj: ID# [redacted] Dear Ma'am,We remember this customer all to well, literally all we can say is that we attempted to provide customer service to this gentleman throughout the duration of his stayIt was apparent to us that no matter what we did he would find a way to complain about the service we providedWe could not make him happyWe did tryThere is no significance to his complaints, we will not be providing any restitutionWe are sorry we could not accommodate this gentleman, We gave the same service to other rooms and got other complaints in this time frameSome legitimate and reasonable restitution was providedAsking for a 50% refund because you didn’t get a banana the first time you asked for one, after the breakfast was closingWe do not feel is reasonable Thank you for your consideration, ***Customer Service Manager

Please forward this response to the businessComplaint ID # [redacted] We called the front desk on October 1st, and told the staff we had an emergency come up, they said okay we will talk to the general manager about your refundSo in response to the "no show fee" the business is lyingWe need a refund ASAPThis property HAS NOT under gone any renovationsThis place is a dumpThe pictures on the website the business claims are of their motel, are not actual pictures of the property, the general manager actually said in a phone call that they use whatever pictures they want The no show claim is as we did call this motel on October 1, and told them we had a family emergency come upEvery hotel we have been to has a policy if you have a family emergency come up, they are more than willing to offer a refundThe manager can not lie anymore saying we did not call, when the FACT is we did call This is the call history from our phone showing that we did call the motel on 10/1/We called the motels number of 253-548-PROOF WE CALLED THE MOTEL

We do also have policy for emergency cancellation.But in this case no information was provided We had to charge guest a NO SHOW feeOur hotel is clean ,As we have renovated our rooms with all new furniture,drapes,carpet,lamps We are in city and to make our guest are safe ,we have hour security I cannot process a refund as the reservation was NO SHOW and we have hour cancellation policy

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Tacoma, WA To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before July 21st As a company, we’re committed to delivering a great experience with every stay with us Thank you!

The guest had reservation for person in our suite roomBut while they were getting in room ,Front desk noticed personWhen guest was questioned, They started abusing our front desk and security person Guest did send me video of whole situation and their is no sign of security guy raising his hand and he will never do itWe never asked them to check outBut they followed my front desk to the office and started abusing him Even one of the girl in video is clearly seen saying discriminating words to our security guy Even they opened the case to our cooperate and I emailed the video( guest emailed me) to them and had them decide We have full right to question guest if we see number of guest are more then the reservation So I cannot refund for room as we did not ask them to leave Thanks Manager Howard Johnson.Tacoma

Complaint: [redacted] I am rejecting this response because:I saw this reply but the General Manager never contacted me by the 21stSo there was no resolution Sincerely, [redacted]

Dear Ma'am,I had never met the guest who Is making the allegations until 8/4/When I came in he was furious andcussing out our front desk and ownerHe had just hit a bottle off off the front counter and Into the armof the front desk personnelHe was now outside and talking loudly and angrily on the phoneDue tohis anger and tone I asked him if he could take his conversation away from the front office so as not tobother the arriving guestsHe would not complyOnce he got off the phone I approached him again tofind out what his Issues wereI repeatedly asked him to lower his voice and let's' have a respectfulconversationHe didn't seem to care about my request.It turns out that he was angered by our owners decision to check him out of his room for lack ofpayment and for not making any contact with us to make new arrangementsWe do this routinelyHisstuff was held In locked storage.That fact that he had different rates over a month's time Is to be expected, given our rates changedallyThe only form of payment that he ever used was cash he did present any credit card I would like tosee a credit card statement that shows a charge from our hotel, because we have no record of thistransactionOn the date 8/4/he submitted a check but that bounced.He had signed an agreement at chethat Informed him we take no responsibility for personal Itemsleft In the roomObviously we are still trying to be, In this case, more responsible than usualGiven thatwe are having to move his thingsThe owner was present to watch the head of maintenance and thehead of housekeeping make the move and he personally locked the doorWe don't believe any of theitems are lost or stolenIt appears very convenient for the guest to withhold payment for his supposedlost items.He stayed in room for a long time and made no complaintHowever on this day where he cameback and found his room had been rented to someone else he Insisted we move those people out andgive him back his room, interestingWe could not and would not do that to our new guests.We told him that we would give him room which was not a full suite but still had a kitchenetteHereluctantly took the roomWe, myself and the owner, moved all of his stuff from storage to his newroom 219.He knew he needed a room and yet had no form of payment, so the owner allowed him to leave a checkfor 489.56, to be replaced the next day by 6:p,mThe guest showed up at 5:30p.mwith no moneyor any form of paymentIn an entire day he was not able to get to the bankVet he wanted to getanother room for the nightWe were unable to give him an extension without some form of collateral.He was obviously angered by this and made many threats to call the police, make a complaint withWyndham , register a complaint wlth the Revdex.comComplained about the lack of quality of this hotel, nowwas complaining that his room was***, yet he fought to keep that room for along timeHe has done allof the above, now with his complaints continueing he Is like a problem that just won't so awayNomatter how much we helped this guest, to this day he doesn't recognize any of that, He slanders ourhotel and ran off many potential customers through the use of loud angry and vulgar language in ourfront officeHe was asked nicely and then told to leaveWe do not want this guest patronage, we losemoney with himWe are at a loss of over a $because loss of new guests and his check bouncingfor the $489.56.I hold our actions blameless and assert that this elderly man needs some help In dealing wlth hiseveryday Issues, he doesn't act responsibly or respectfully, just like In this situation.Thank you for your consideration,JTHCustomer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] isn't the owner, why is he replyingA disabled veteran again all staff knew including his wife, [redacted] the day office mgr that my wife got killed in TJDid not tell the tenangts to vacateYes, I accidently hit the night office mgr with the coffee mugBut Mr [redacted] the respondent committed assault and batteryI guess it comes down with what I say and he says Missing jewelry and miscellaneous itemsI am still investigating the credit card charges on my invoiceI never got an invoice with paid on itTwelve different daily rates in days not justified except for the COMIC CON in JulyThe owner and day manager stated only two rates are usedThat HJ sets the daily rate and not them IncorrectGuess once I find out that credit card number listed five times, then I will take legal actions XXXX_XXXX_XXXX-Disardree with response Have contacted the corporation and the S.D Tourist AssocSince day one the staff has lied, entered without permission, and a I DON'T CARE ATTITUDE with customersDon't care what the rooms look likeGot proof to show it when needed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The manager here is a complete liar, first he says the motel has already been renovated and now he is saying it currently is undergoing a renovationSo which is it? He is getting confused in all his liesHe has to tell one lie to cover another lie During a phone call we placed with the manager, he stated that he does use any pictures from other hotels as he wantsWe have witnesses who heard him say that This guy doesn't know what he is doing so just go ahead and refund our money Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** isn't the owner, why is he replyingA disabled veteran again all staff knew including his wife, *** the day office mgr that my wife got killed in TJDid not tell the tenangts to vacateYes, I accidently hit the night office mgr with the coffee mugBut Mr*** the respondent committed assault and batteryI guess it comes down with what I say and he says. Missing jewelry and miscellaneous itemsI am still investigating the credit card charges on my invoiceI never got an invoice with paid on itTwelve different daily rates in days not justified except for the COMIC CON in JulyThe owner and day manager stated only two rates are usedThat HJ sets the daily rate and not them IncorrectGuess once I find out that credit card number listed five times, then I will take legal actions XXXX_XXXX_XXXX-Disardree with response. Have contacted the corporation and the S.D Tourist AssocSince day one the staff has lied, entered without permission, and a I DON'T CARE ATTITUDE with customersDon't care what the rooms look likeGot proof to show it when needed
Regards,
*** ***

Sir I called you twice but could not get hold of you .Then I had conversation with our gm hotline team and informed them .I found you stayed for nights with us and stay was completed.I had refunded you for one night of your stay with us.I apologize for inconvenience you had during your stay,

Dear Sirs/Mams, First let me explain it is not that we have not responded to this guest, it is simply that when we responded the guest would not except our response. In fact more than one person responded to her. While we sympathize with this customer for the damage to her
statue, we could not substantiate her claim. We explained to her that we clearly stated in our rules, that she signed, we do not take the responsibility for the loss or theft of any of the guest's personal items. One thing that was concerning was that the customer accused the Housekeeper of the mishandling and damage to her statue. We could not substantiate that, the housekeeper denied having anything to do with the statue. The evidence is circumstantial at best and would not hold up in a court of law. We told the lady we had no basis for giving any refund and we stand firm on our decision

Dear Ma'am,I had never met the guest who Is making the allegations until 8/4/When I came in he was furious andcussing out our front desk and ownerHe had just hit a bottle off off the front counter and Into the armof the front desk personnelHe was now outside and talking loudly and angrily on
the phoneDue tohis anger and tone I asked him if he could take his conversation away from the front office so as not tobother the arriving guestsHe would not complyOnce he got off the phone I approached him again tofind out what his Issues wereI repeatedly asked him to lower his voice and let's' have a respectfulconversationHe didn't seem to care about my request.It turns out that he was angered by our owners decision to check him out of his room for lack ofpayment and for not making any contact with us to make new arrangementsWe do this routinelyHisstuff was held In locked storage.That fact that he had different rates over a month's time Is to be expected, given our rates changedallyThe only form of payment that he ever used was cash he did present any credit card I would like tosee a credit card statement that shows a charge from our hotel, because we have no record of thistransactionOn the date 8/4/he submitted a check but that bounced.He had signed an agreement at chethat Informed him we take no responsibility for personal Itemsleft In the roomObviously we are still trying to be, In this case, more responsible than usualGiven thatwe are having to move his thingsThe owner was present to watch the head of maintenance and thehead of housekeeping make the move and he personally locked the doorWe don't believe any of theitems are lost or stolenIt appears very convenient for the guest to withhold payment for his supposedlost items.He stayed in room for a long time and made no complaintHowever on this day where he cameback and found his room had been rented to someone else he Insisted we move those people out andgive him back his room, interestingWe could not and would not do that to our new guests.We told him that we would give him room which was not a full suite but still had a kitchenetteHereluctantly took the roomWe, myself and the owner, moved all of his stuff from storage to his newroom 219.He knew he needed a room and yet had no form of payment, so the owner allowed him to leave a checkfor 489.56, to be replaced the next day by 6:p,mThe guest showed up at 5:30p.mwith no moneyor any form of paymentIn an entire day he was not able to get to the bankVet he wanted to getanother room for the nightWe were unable to give him an extension without some form of collateral.He was obviously angered by this and made many threats to call the police, make a complaint withWyndham , register a complaint wlth the Revdex.comComplained about the lack of quality of this hotel, nowwas complaining that his room was***, yet he fought to keep that room for along timeHe has done allof the above, now with his complaints continueing he Is like a problem that just won't so awayNomatter how much we helped this guest, to this day he doesn't recognize any of that, He slanders ourhotel and ran off many potential customers through the use of loud angry and vulgar language in ourfront officeHe was asked nicely and then told to leaveWe do not want this guest patronage, we losemoney with himWe are at a loss of over a $because loss of new guests and his check bouncingfor the $489.56.I hold our actions blameless and assert that this elderly man needs some help In dealing wlth hiseveryday Issues, he doesn't act responsibly or respectfully, just like In this situation.Thank you for your consideration,JTHCustomer Service Manager

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Howard Johnson property in Tacoma, WA. We apologize that the property did not
meet the guest's expectations of our brand's high standard of guest service. It looks liek the property did change the rate back to $per night If you need any more information on this matter, please contact me directly at [email protected] Thank you!

Revdex.com Case #:***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by ***
*** at the Howard Johnson property in Tacoma, WA
To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before March 10th. As a company, we’re committed to delivering a great experience with every stay with us
If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs

To: Revdex.com c/o *** ***From: UsSubj: ID# ***? Dear Ma'am,We remember this customer all to well, literally all we can say is that we attempted to provide customer service to this gentleman throughout the duration of his stay It was apparent to us that no matter
what we did he would find a way to complain about the service we provided We could not make him happy We did try There is no significance to his complaints, we will not be providing any restitution We are sorry we could not accommodate this gentleman, We gave the same service to other rooms and got other complaints in this time frame Some legitimate and reasonable restitution was provided Asking for a 50% refund because you didn’t get a banana the first time you asked for one, after the breakfast was closing We do not feel is reasonable ? Thank you for your consideration,? ***Customer Service Manager

To: Revdex.com c/o [redacted]From: UsSubj: ID# [redacted] Dear Ma'am,We remember this customer all to well, literally all we can say is that we attempted to provide customer service to this gentleman throughout the duration of his stay. It was apparent to us that no matter...

what we did he would find a way to complain about the service we provided. We could not make him happy. We did try. There is no significance to his complaints, we will not be providing any restitution. We are sorry we could not accommodate this gentleman, We gave the same service to 84 other rooms and got 3 other complaints in this time frame. Some legitimate and reasonable restitution was provided. Asking for a 50% refund because you didn’t get a banana the first time you asked for one, after the breakfast was closing. We do not feel is reasonable.  Thank you for your consideration, [redacted]Customer Service Manager

Complaint: [redacted]
I am rejecting this response because:I saw this reply but the General Manager never contacted me by the 21st. So there was no resolution. 
Sincerely,
[redacted]