HOWARD JOHNSON INN

Revdex.com: At this time, I have not been contacted by Howard Johnson Inn regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Boise, ID To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before May 9th As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs

My family had stayed at Howard Johnson Inn of Jamaica, NY from July [redacted] to July ***; I was a nightmare to say the least; the hotel itself was not that bad, but the experience that I and my family had trying to sleep that night wasIt was the weekend of July ***, and apparently somebody half a block down the road decide that even though there is a hotel nearby, they could blast their music all night longThe music began at around 8:pm and did not end until 5:amDuring the night I went up to the reception desk three or four times, saying that they needed to do something, their only reply was that since it is not on hotel's property, they cannot do anythingThey could have provided some ear muffs, or something to that effect With the price of $for one night, they could have been more understanding to the situation; a lot other people were very angry with the hotels' handling of this situationThe hotel manager did issue me a refund of $20.00, but the utmost disregard that the staffers showed to this situation is the reason why we will never stay at the Howard Johnson Inn againNot only did I not sleep that nigh, but later on I had drive six hours back to Pittsburgh to be at work on July ***Hotels are supposed to make you feel refreshed and relaxed, but Howard Johnson Inn did not do any of those thingsThe staff needs to learn a thing or two about customer service as well

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear *** ***, Thank you for notifying our office of the concern filed by *** * *** at the Howard Johnson property in Boise, ID To assist in reaching a resolution,
I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before September 29, As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs Best Regards, Mary B. Liaison, Customer Care Wyndham Hotel Group Phone: *** Fax:

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It was my husband and I traveling alone and a photo was never provided to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howad Johnson property in Boise, ID.   To assist in reaching a resolution, I’ve informed...

the property’s general manager of the situation. The general manager will contact the guest on or before June 1st.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.    Thank you

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Boise, ID.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before May 9th.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by Angela Dishman at the Howard Johnson property in Boise, ID.   Our brands are committed to assuring that all of its properties...

provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding her concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [email protected].   Thank you!

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Boise, ID.   To assist in reaching a resolution, I’ve informed...

the property’s general manager of the situation. The general manager will contact the guest on or before Aug 15th.  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you!

My family had stayed at Howard Johnson Inn of Jamaica, NY from July [redacted] to July [redacted]; I was a nightmare to say the least; the hotel itself was not that bad, but the experience that I and my family had trying to sleep that night was. It was the weekend of July [redacted], and apparently somebody half a block down the road decide that even though there is a hotel nearby, they could blast their music all night long. The music began at around 8:00 pm and did not end until 5:00 am. During the night I went up to the reception desk three or four times, saying that they needed to do something, their only reply was that since it is not on hotel's property, they cannot do anything. They could have provided some ear muffs, or something to that effect. With the price of $174.19 for one night, they could have been more understanding to the situation; a lot other people were very angry with the hotels' handling of this situation. The hotel manager did issue me a refund of $20.00, but the utmost disregard that the staffers showed to this situation is the reason why we will never stay at the Howard Johnson Inn again. Not only did I not sleep that nigh, but later on I had drive six hours back to Pittsburgh to be at work on July [redacted]. Hotels are supposed to make you feel refreshed and relaxed, but Howard Johnson Inn did not do any of those things. The staff needs to learn a thing or two about customer service as well.

Revdex.com:
At this time, I have not been contacted by Howard Johnson Inn regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I made bookings for two rooms through [redacted], so I am sending them detailed information as well. The hotel and the furniture within it is shabby and run down. It’s in a seemingly bad neighborhood. It felt truly unsafe to my mom and me because all through the night people were coming and going, talking loudly, making and receiving calls on their cell phones in the hallway outside the rooms, etc. My mom woke up a couple times with the feeling that someone was in her room, and they were just outside. I couldn’t sleep either, due to feeling unsafe there and the fact that my room was so cold. They also recommended a pizza delivery company that turned out to have poor service, delivered a pizza so greasy it was inedible and the pizza delivery person stole my mom's credit card information and made fraudulent purchases. I will submit a separate complaint about that company. I called the hotel to speak to a [redacted] yesterday and talked to a man. I have no proof that he's the actual [redacted] and he did not express authentic concern about these issues. I want proof that he is going to do something about it. This hotel is not fit for customers in its current state.Desired Settlement: Do not allow them to accept new bookings until they clean up their act so others don't have to feel unsafe like my mom and I did.

Consumer

Response:

At this time, I have not been contacted by Howard Johnson Inn regarding complaint ID [redacted].

Sincerely,

Review: I stayed at Howard Johnson Jan 15-Jan 17, 2014. I went to school on January 16 and left a plastic bag with my phone and $500 cash in my room. When I return from school I found the money missing. I called for help (because my English level is low), my friend and I spoke with the reception counter. The person suggested that we file a police report (which we did) and said that when the manager came in, she would call me. I still have not received a phone call. I was originally going to extend my stay at the hotel, but I was told I was not allowed, because they said, "if you don't trust us, why should we let you stay with us!?"

I went to my advisor at Gonzaga University to see if she could help advocate for me. When my advisor called, she asked to speak to the manager. She was only able to speak to the assistant to the manager, since the manager does not have hours. My advisor asked for the manager to call her back. Before she hung up the phone, the assistant to the manager very curtly said to her, "Would you let a person stay at YOUR hotel if they said they didn't trust you?"Desired Settlement: I would like follow-up to know that the manager and employees understand the following:

- While we know there is no way to prove that some one stole cash, we find it UNACCEPTABLE that the customer service desk was repeatedly be rude to the customer and those assisting the customer due to his limited English proficiency

-The front desk should treat each and every customer with respect and dignity, whether or not the customer can speak English.

-They should treat each claim with an unbiased eye, instead of immediately becoming defensive; they should be empathetic.

- The manager should have hours and or be reachable in situations such as this.

- When they say they will call to follow up about the customer's claim, that they follow through with this promise.

On August 20, 2015, my family was displaced due to a fire. We contacted our insurance company. While I was talking to the insurance company, my fiancé called Trade Winds North, formerly known as Howard Johnson, and attempted to book a room. The clerk, Deborah, was extremely rude to him and I ended up finishing the reservation. My fiancé used his name to book the room, but when I took over the phone call, I used my debit card to reserve the room. I informed Deborah that my insurance company would be contacting her for payment. Deborah told me it was against policy to take credit card payments over the phone.
I contacted my insurance adjuster and told her about my conversation wih Deborah. The adjuster wished me luck, as she had never experienced anybody like her in the hotel business. She apologized and told me she would reimburse me for the room if the clerk still failed to work with the insurance company.
Upon my arrival, she asked for my license and credit card. I asked her if I could speak to the General Manager. She told me I could have the number once I got checked into my room.
She then asked if I was Alan. I told her no. She told me that she needed Alan to come in, as he booked the room. I told her the credit card was in my name. She said it didn't matter. I informed her that I was not going to go get him as he had been up since 4 a.m. assisting with evacuating people due to fires, and that he was exhausted. Deborah told me she didn't like my attitude and told me I needed to leave.
On August 21, 2015, I called Trade Winds North at about 9 a.m. I asked to speak to the General Manager. I was told that they wouldn't be in until later in the day and that I could e-mail them. I was provided with the e-mail address and sent an e-mail to the General Manager. I have not received a response back.
I have since learned that Howard Johnson is no longer affiliated with this hotel, that the clerk, Deborah, is the daughter of the owner of the hotel and that she picks and chooses who gets to stay at the Hotel. I hope that her choice to exclude us from staying at the hotel was not based on our race, or the fact that we reside on an Indian Reservation.
Being displaced due to fire was bad enough. Deborah's poor customer service just made matters much worse.
I will admit that after I was asked to leave, due to her not liking my attitude, I did call her a B@&$ch, and then left the hotel.

Review: On the 14th May I booked this hotel for my son .. after calling them to see if the hotel was close to [redacted] University I was infomred it was 10 minutes away .

On arrival the 15th May at 10:30 pm my son was told that he had already checked in and his room was given to some one else and it was charged to my credit card , My son proved who he was and was given a room after some trouble . The room was dirty , gum stuck in the bath tub it was noisy with yelling and screaming no one attempted to stop the noise this went on from 2 am till the monring .

My son called us at 11pm on the 15th to tell use the credit card situation I spoke with [redacted] who stated he was not sure what happened and could not do anything about it and we needed to talk to the GM General Manager in the monring at 8:30 am .I told [redacted] we would be cancelling for the second night he said he could see no problem with that and we would have to call orbitz to cancel

I called and was told I needed to talk to [redacted] and was forwarded to his voice mail I called him several times asking for a return of call to discuss the problem He never called me back

On check out my son went cancel the hotel for the second night due to the above metioned reasons ... he also speake with the Manager ... the manager refused to come out of the office after several requests ... the receptionist went to speak with the manager and he refused to cancel the night and speak about the incident

I called thought out the day and no phone call was returned

I called [redacted] explained the situation and was told they would refund but needed the hotels permission .. Gertrude called the Hotel and [redacted] refused to authorize a cancellation or discuss the credit card use that was un authorized

Basically this hotel misrepresentive itself in regards to the [redacted] University with distance , I used my credit card and booked some one else in to my booked room without asking fro authorization, did not return my calls to see what and how the problem occured I am now forced to assess the charges on my credit card , notify my credit card of fraud activity

I would like them to be held accountableDesired Settlement: I would like them to refund the second night that was not used due to the above mentioned The hotels practise is not ethical and need to be held accountable for their actions

All I request is the second night to be refunded and a letter applogising for the inconvience they have caused

Review: the hotel description stays far away from the website, the overall service is horribleDesired Settlement: Two weeks