Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12280574, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have already spoken with the property manager MrPatelHe is the one who was incredibly rude to us that night when we brought this all to his intentionHe basically called us liars that we smelled cigarette smokeDo a search for reviews on this place, everyone is complaining of the odor in this hotelThe entire second floor reeks of stale cigarette smokeI've attached some of the pics of the blood stains my daughters slept in! pic of the bugs in the picture frame above the bed!!! We could not sleep this place was so nastyI want a refund of my money and for this hotel to be checked into for sanitary conditions Regards, Donna Yontz
[redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Jonhson property in [redacted] Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I had a manager contact me this morning to resolve the problem
*** ***
Thank you for contacting Howard Johnson Customer Care We value the opinions of our guests and evaluate each message, suggestion and comment to find out how we can better improve our service to youWe strive to provide services that guests find timely and helpful Your feedback
from your stay at Howard Johnson ** *** ** *** *** helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Howard Johnson, including courteous and efficient handling of inquiries and consistent resolutions for them With our specialists being the first point of contact for our guests, the service experience they provide is vital to guest satisfaction Again, your feedback from your stay on July 9th, will help us identify the opportunities where we can focus on making improvements. After a review of your concern, the best resolution would be achieved by direct communication between the property management and yourself Please contact the property management team at *** *** We appreciate you taking the time to share your experience with usWe look forward to serving you in the future Thank you for your interest in Howard Johnson Tell us why here
[redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Jonhson property in [redacted] Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12280574, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already spoken with the property manager Mr. Patel. He is the one who was incredibly rude to us that night when we brought this all to his intention. He basically called us liars that we smelled cigarette smoke. Do a search for reviews on this place, everyone is complaining of the odor in this hotel. The entire second floor reeks of stale cigarette smoke. I've attached some of the pics of the blood stains my daughters slept in! pic of the bugs in the picture frame above the bed!!! We could not sleep this place was so nasty. I want a refund of my money and for this hotel to be checked into for sanitary conditions.
Regards,
Donna Yontz
[redacted]
[redacted]
[redacted] Dear Conciliation Department, Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Louisville, KY. To assist in reaching a...
resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before February 5, 2018. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs. Best Regards, [redacted] Liaison, Customer Care Wyndham Hotel Group [redacted]
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12280574, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have already spoken with the property manager MrPatelHe is the one who was incredibly rude to us that night when we brought this all to his intentionHe basically called us liars that we smelled cigarette smokeDo a search for reviews on this place, everyone is complaining of the odor in this hotelThe entire second floor reeks of stale cigarette smokeI've attached some of the pics of the blood stains my daughters slept in! pic of the bugs in the picture frame above the bed!!! We could not sleep this place was so nastyI want a refund of my money and for this hotel to be checked into for sanitary conditions Regards, Donna Yontz
[redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Jonhson property in [redacted] Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I had a manager contact me this morning to resolve the problem
*** ***
Thank you for contacting Howard Johnson Customer Care We value the opinions of our guests and evaluate each message, suggestion and comment to find out how we can better improve our service to youWe strive to provide services that guests find timely and helpful Your feedback
from your stay at Howard Johnson ** *** ** *** *** helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Howard Johnson, including courteous and efficient handling of inquiries and consistent resolutions for them With our specialists being the first point of contact for our guests, the service experience they provide is vital to guest satisfaction Again, your feedback from your stay on July 9th, will help us identify the opportunities where we can focus on making improvements. After a review of your concern, the best resolution would be achieved by direct communication between the property management and yourself Please contact the property management team at *** *** We appreciate you taking the time to share your experience with usWe look forward to serving you in the future Thank you for your interest in Howard Johnson Tell us why here
[redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Jonhson property in [redacted] Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12280574, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already spoken with the property manager Mr. Patel. He is the one who was incredibly rude to us that night when we brought this all to his intention. He basically called us liars that we smelled cigarette smoke. Do a search for reviews on this place, everyone is complaining of the odor in this hotel. The entire second floor reeks of stale cigarette smoke. I've attached some of the pics of the blood stains my daughters slept in! pic of the bugs in the picture frame above the bed!!! We could not sleep this place was so nasty. I want a refund of my money and for this hotel to be checked into for sanitary conditions.
Regards,
Donna Yontz
[redacted]
[redacted]
[redacted] Dear Conciliation Department, Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Louisville, KY. To assist in reaching a...
resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before February 5, 2018. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs. Best Regards, [redacted] Liaison, Customer Care Wyndham Hotel Group [redacted]
[redacted]