Howard Johnson Portland Airport

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Howard Johnson property in Portland, OR To assist in reaching a resolution, I’ve informed the
property’s general manager of the situationThe general manager will contact the guest on or before May 9th. As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs

Dear Contact: Thank you fornotifying our office of the concern filed by *** ***, at the Howard Johnsonproperty located in Portland, OR. Weare sincerely sorry to hear we did not provide the guest, with an excellentHoward Johnson experienceYou can count on our team to help
resolve Ms***’sconcerns We apologize thatthe property did not meet Ms***’s expectations of Howard Johnson highstandard of guest service. Ms*** hasbeen reimbursed If you need anymore information on this matter, please contact me directly at***@wyn.com. Count on me, Tara E***Customer CareRepresentative

Complaint: ***
I am rejecting this response because: I have contacted the property numerous times and have not been able to reach the general manager and he has not returned my phone callsI have contacted the third party booking agency and they are doing their best but since this th charge was not on the original booking there is not much they can do.(this is because my original check in paper work was lost I filled out new check in paper work and gave a new card after I was awoken by someone trying to get into my room and subsequently been charged four times), I have contacted Wyndham and Howard Johnson corporate and have not been helpedThis is absolutely ridiculous and unprofessionalPlease let me know how you plan to fix this issueThanks
Sincerely,
*** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear *** ***: Thank you for notifying our office of the concern filed by *** *** at the Howard Johnson property in Portland, OR Our brands are committed to assuring that all of its
properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectationsWe regret that the guest had to contact you and our office regarding her concerns with the propertyEach property is independently owned and operated under a franchiseThis means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by the guest contacting the third-party booking agent with whom the reservation was originally booked and the property managementI have reached out to the property on Ms***'s behalf and requested that the general manager contact herOnce again, I apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [email protected] Mary BLiaison, Customer Care Wyndham Hotel Group Phone: Fax:

Revdex.com Case #:[redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Portland, OR   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before March 10th.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com Case #: [redacted]
Hotel Site #: [redacted]
Customer Care Case #: [redacted]
 
Dear Contact:
 
Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Portland, OR.  
 
We apologize that the property did not...

meet the guest's expectations of our brand's high standard of guest service.  We would like to offer 3,000 Wyndham rewards points as a goodwill gesture. Please advised if this is an acceptable resolution.
 
If you need any more information on this matter, please contact me directly at [email protected].
 
 
Thank you,
 
Jazmine M.

Complaint: [redacted]
I am rejecting this response because: the general manager did not contact me on or before March 10th as the response indicated. I have never received a call from the general manager after my varied attempts. This complaint remains unresolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]