Howard Johnson

The Howard Johnson in Newburgh, NY is so unprofessional. The manager smokes weed with the maintenance man during work hours on the property. Also, the maintenance man lives on the property with his wife who cooks on a hot plate every night for dinner. The desk clerk who works from 11p-7 a.m. is never at the desk for emergencies and also lives at the hotel. They charge you for things done to the hotel whether is you or the person before you. Prices are outrageous. Hallways smell like weed and is outdated. Breakfast is a granola bar and beverage and that's if they have it. Microwaves and Refrigerators are not in every room, and they charge you the same rate whether you have it or not.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the offer from Howard Johnson I apologize for the delay as your email went into my spam folder.Sincerely [redacted] Regards, [redacted] ***

This hotel isn't affiliated with Wyndham Hotel Group

Revdex.com spoke with the business on 7/1/The business indicated that they intend to resolve the issue with the customer directly, and called and left a message for the customer on June They stated that the customer can call [redacted] and give reference number [redacted] to follow up with this business about this concern

My wife , myself and our year old grand daughter checked into this hotel after a long hour driveThe first red flag should of been the sign in big letters stating NO REFUNDS ON ROOMSThe overwhelming stench in the hallway and the wallpaper hanging off the walls followed throughout our walk to our roomWhen we opened the door, we were horrifiedThe odor was so gross,only half of the lights worked, the toilet paper rack was missing from the wall, no toilet paper to be found,exposed wires ,no smoke detector, security lock on the inside of the door broken off, empty [redacted] box hanging off wall in dispenser,wallpaper hanging off walls, baseboards along bottom completely off, pillows were like stuffed socks or rags, filthy floors, and the list goes on and onWe went to the office and told the clerk the room was disgusting and wanted anotherShe reluctantly gave us another room a couple doors down from the firstIt was no better!! By this time, it was after 10:p.mWe decided

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Howard Johnson We are sincerely sorry to hear we did not provide the guest, with an excellent Howard Johnson experienceYou can count on our team to help resolve your concerns Knights Inn is committed to assuring that all of its properties provide good service and quality accommodationsWe would be happy to assist Mr [redacted] on resolving his concern Please provide the following information to help us expedite the process: Address of the property As soon as we receive this information, Knights Inn Customer Care will look into this further and respond back If your office requires any further information regarding this, please contact me at ###-###-#### Sincerely, [redacted] Customer Care

We rented rooms the night of June 9, When we got to our roooms, we found an old broken shower rod in the room, outlet covers missing, holes at the baseboards, patio doors not locking, the metal on the porches where not secure, bedding and pillows were very old, they had many safety issues especially with small children with usThe common area entrance to the building was out and so was the stairwell lightsThe advertising on [redacted] showed the property as a well kept property

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Wildwood, NJ We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service Customer Care would like to offer you a check in the amount of $for 50% of the 1st nightPlease advise if this is acceptableFor any additional compensation you will need to work withthe property or third party Thank you!

Complaint: [redacted] I am rejecting this response because: Date Sent: 4/20/9:22:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that it is not satisfactory to me and his disregard about the state of the room is just incomprehensible to meI have the emails that he sent me and I have pictures of the room and the state it was inHe said we had the option to check out, but we were never advised of thisThe only way to satisfy this with me is to fully refund my moneyI have emailed you the pictures of the room in a separate email as they are on my phoneIt took him almost three weeks to get back to me about this and that is only after I called corporate office three timesHe also lied to me about leaving a message on my phoneMy husband and I had our phones on us all night and neither on of them rangI am almost sure I am not the first person to complain about this place, and sadly I am sure I wont be the lastPlease do something about this place Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that it is not satisfactory to me and his disregard about the state of the room is just incomprehensible to meI have the emails that he sent me and I have pictures of the room and the state it was inHe said we had the option to check out, but we were never advised of thisThe only way to satisfy this with me is to fully refund my moneyI have emailed you the pictures of the room in a separate email as they are on my phoneIt took him almost three weeks to get back to me about this and that is only after I called corporate office three timesHe also lied to me about leaving a message on my phoneMy husband and I had our phones on us all night and neither on of them rangI am almost sure I am not the first person to complain about this place, and sadly I am sure I wont be the lastPlease do something about this place Regards, [redacted]

Last weekend, my relatives and I traveled to *** ***We rented rooms for nightsThe first night, my husband and I checked in, all of my relatives were already thereUpon checking in, I paid cash for the nights, and proceeded to our roomThe hallways smelled heavily of smoke and looked very dirtyThe pillows in my room all had long black hair on them, the bathtub had hair in and around itThe whole room smelled of smoke but it was labeled a nonsmoking roomOne of my cousins and his wife were staying across the hall from us, his toilet didn't flush, the bathtub did not drain while he was taking a showerTheir fire detector was missing, there was the wall piece, but the unit was actually missingThere was a huge black splattered stain on his ceiling, the walls looked asif there was mold on itMy other cousin, her husband and kids stayed in another room, they found a condom wrapper on the floor underneath a bed while they were looking for one of the kid's flip flop

Dear Contact,Thank you for contacting Howard Johnson Customer Care regarding *** ***'s concerns. The property has advised our office that they have sent her an email on 4/13.Thank you,*** ***Customer Care

To Whom it may concern The guest who filed this complaint has stated facts that are 100% false. This guest checked into the hotel and paid $cash depositUpon cheshe signed a reg card acknowledging that the check out time was 11am and there is a $charge till noon and full
night charge after 12pm. Our housekeeping checked this room at 11:am and there were people in the room. My front desk called the room and asked for the registered guest, we were told she had left the room and will be back in few minutes. At 12pm we went to the room and asked for the registered guest, we were told she is not back yet and that they are expecting her back any minute. We waited till 1:30pm these people were still in the room, at that point we asked them to vacate the room or we will be calling the policeThey left in fifteen minutesThe deposit was charged against the outstanding charges.Our video is good for certain times after that it is erased and rewritten, there for we could not show her the video after two week she showed up. At this point we cannot do anything for this guest. Sincerely*** ***

Dear Contact: Thank you fornotifying our office of the concern filed by *** ***, at the Howard Johnsonproperty located in San Antonio, TX. We are sincerely sorry to hear we did not provide the guest, with anexcellent Howard Johnson experienceYou can count on our team to help resolve Mr.***’s concerns We apologize thatthe property did not meet Mr***’s expectations of Howard Johnson’s highstandard of guest service. Customer Carehas resolved the situation with Mr. *** via a check in the amount of $84.35. If you need anymore information on this matter, please contact me directly at ***@wyn.com. Count on me, *** ***Customer CareRepresentative

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Howard Johnson property in Atlantic City, NJ To assist in reaching a resolution, I’ve informed the
property’s general manager of the situationThe general manager will contact the guest on or before March 23rd. As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs Tell us why here

Complaint: ***
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I am rejecting this response because I have spoken with the manager and have been able to resolve the issue
Regards,
*** ***

I called and left a message todayI have not gotten a response yet

We rented rooms the night of June 9, When we got to our roooms, we found an old broken shower rod in the room, outlet covers missing, holes at the baseboards, patio doors not locking, the metal on the porches where not secure, bedding and pillows were very old, they had many safety issues especially with small children with usThe common area entrance to the building was out and so was the stairwell lightsThe advertising on *** showed the property as a well kept property

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by Teresa H*** at the Ramada property in Albuquerque, NM To assist in reaching a resolution, I’ve informed the
property’s general manager of the situationThe general manager will contact the guest on or before November 8th. As a company, we’re committed to delivering a great experience with every stay with us Thank you!