Upon inspection of the vehicle, we recommended replacing the front brake pads, resurfacing the brake rotors, and replacing front brake calipersCustomer replaced only front brake pads and resurfaced the rotorsThe following week, customer came backWe again recommended replacing the front brake calipers which was authorized by customerCustomer towed vehicle to our shop where we made necessary adjustmentsCustomer noticed a leak from caliper and towed it to another repair facilityWe offered to replace the brake parts under warrantyCustomer refused to bring the vehicle to our facility so that we could fix the problem
To whom it may concern: [redacted] visited Meineke #on 3/14/at approximately 5:pm He previously visited our shop for an ignition issue (spark plugs and a coil pack due to a misfire in the vehicle)On March 14, 2014, the vehicle came in with a check engine lightThe code that resulted was a Pexhaust gas recirculation flow insufficientThe exhaust issue is in no way related to the previous ignition issueIn order to diagnose the exhaust system, we would need to run an EGR system diagnostic [redacted] did not understand why a second charge would be issuedThe technician explained to Mr [redacted] that we would gladly run the diagnostic on the exhaust system to find the underlying problemMr [redacted] declined because he did not want to pay another diagnostic feeHe assumed that the first diagnostic test should have detected this new exhaust codeAt the time of the first diagnostic, there was no EGR system problem, and therefore, it was not detectedAfter explaining this to MrEvans, he did not understand why he would have to pay a second diagnostic fee Thank you, Meineke Car Care Center #
On 10/18/2014, [redacted]s came into the shop for an oil change and she stated she had an alignment problem. Upon further inspection, we found that the car had bad outer tie rod ends and the grease boots were torn on the tie rod ends. The tie rod ends were damaged severely causing the toe of the...
alignment to be out. I called the customer and explained that she had bad outer tie rod ends and that the rack and pinion was leaking. I gave her prices on both and she told me that she could only afford the tie rod ends. She then gave Meineke permission to replace them and do the alignment. We performed the work and returned the car in better and safer condition than when the car came in. Two days later, [redacted]s came back stating that the work we did on her car was under warranty from the place she was financing the car from and she stated that she didn't know that at the time. She wanted her money back for the work we did. We stated that we can't give her money back because the work was already done and we didn't know she had a warranty and neither did she at the time and she gave us permission to do the work.
[redacted] visited Meineke #4183 on 3/14/14 at approximately 5:20 pm. He previously visited our shop for an ignition issue (spark plugs and a coil pack due to a misfire in the vehicle). On March 14, 2014, the vehicle came in with a check...
engine light. The code that resulted was a P0401 exhaust gas recirculation flow insufficient. The exhaust issue is in no way related to the previous ignition issue. In order to diagnose the exhaust system, we would need to run an EGR system diagnostic. [redacted] did not understand why a second charge would be issued. The technician explained to Mr. [redacted] that we would gladly run the diagnostic on the exhaust system to find the underlying problem. Mr. [redacted] declined because he did not want to pay another diagnostic fee. He assumed that the first diagnostic test should have detected this new exhaust code. At the time of the first diagnostic, there was no EGR system problem, and therefore, it was not detected. After explaining this to Mr. Evans, he did not understand why he would have to pay a second diagnostic fee.
Thank you,
Meineke Car Care Center #4183
Upon inspection of the vehicle, we recommended replacing the front brake pads, resurfacing the brake rotors, and replacing front brake calipers. Customer replaced only front brake pads and resurfaced the rotors. The following week, customer came back. We again recommended replacing the front brake...
calipers which was authorized by customer. Customer towed vehicle to our shop where we made necessary adjustments. Customer noticed a leak from caliper and towed it to another repair facility. We offered to replace the brake parts under warranty. Customer refused to bring the vehicle to our facility so that we could fix the problem.
Upon inspection of the vehicle, we recommended replacing the front brake pads, resurfacing the brake rotors, and replacing front brake calipersCustomer replaced only front brake pads and resurfaced the rotorsThe following week, customer came backWe again recommended replacing the front brake calipers which was authorized by customerCustomer towed vehicle to our shop where we made necessary adjustmentsCustomer noticed a leak from caliper and towed it to another repair facilityWe offered to replace the brake parts under warrantyCustomer refused to bring the vehicle to our facility so that we could fix the problem
To whom it may concern: [redacted] visited Meineke #on 3/14/at approximately 5:pm He previously visited our shop for an ignition issue (spark plugs and a coil pack due to a misfire in the vehicle)On March 14, 2014, the vehicle came in with a check engine lightThe code that resulted was a Pexhaust gas recirculation flow insufficientThe exhaust issue is in no way related to the previous ignition issueIn order to diagnose the exhaust system, we would need to run an EGR system diagnostic [redacted] did not understand why a second charge would be issuedThe technician explained to Mr [redacted] that we would gladly run the diagnostic on the exhaust system to find the underlying problemMr [redacted] declined because he did not want to pay another diagnostic feeHe assumed that the first diagnostic test should have detected this new exhaust codeAt the time of the first diagnostic, there was no EGR system problem, and therefore, it was not detectedAfter explaining this to MrEvans, he did not understand why he would have to pay a second diagnostic fee Thank you, Meineke Car Care Center #
On 10/18/2014, [redacted]s came into the shop for an oil change and she stated she had an alignment problem. Upon further inspection, we found that the car had bad outer tie rod ends and the grease boots were torn on the tie rod ends. The tie rod ends were damaged severely causing the toe of the...
alignment to be out. I called the customer and explained that she had bad outer tie rod ends and that the rack and pinion was leaking. I gave her prices on both and she told me that she could only afford the tie rod ends. She then gave Meineke permission to replace them and do the alignment. We performed the work and returned the car in better and safer condition than when the car came in. Two days later, [redacted]s came back stating that the work we did on her car was under warranty from the place she was financing the car from and she stated that she didn't know that at the time. She wanted her money back for the work we did. We stated that we can't give her money back because the work was already done and we didn't know she had a warranty and neither did she at the time and she gave us permission to do the work.
To whom it may concern:
[redacted] visited Meineke #4183 on 3/14/14 at approximately 5:20 pm. He previously visited our shop for an ignition issue (spark plugs and a coil pack due to a misfire in the vehicle). On March 14, 2014, the vehicle came in with a check...
engine light. The code that resulted was a P0401 exhaust gas recirculation flow insufficient. The exhaust issue is in no way related to the previous ignition issue. In order to diagnose the exhaust system, we would need to run an EGR system diagnostic. [redacted] did not understand why a second charge would be issued. The technician explained to Mr. [redacted] that we would gladly run the diagnostic on the exhaust system to find the underlying problem. Mr. [redacted] declined because he did not want to pay another diagnostic fee. He assumed that the first diagnostic test should have detected this new exhaust code. At the time of the first diagnostic, there was no EGR system problem, and therefore, it was not detected. After explaining this to Mr. Evans, he did not understand why he would have to pay a second diagnostic fee.
Thank you,
Meineke Car Care Center #4183
Upon inspection of the vehicle, we recommended replacing the front brake pads, resurfacing the brake rotors, and replacing front brake calipers. Customer replaced only front brake pads and resurfaced the rotors. The following week, customer came back. We again recommended replacing the front brake...
calipers which was authorized by customer. Customer towed vehicle to our shop where we made necessary adjustments. Customer noticed a leak from caliper and towed it to another repair facility. We offered to replace the brake parts under warranty. Customer refused to bring the vehicle to our facility so that we could fix the problem.