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Howard Wookey Painting

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Howard Wookey Painting Reviews (2)

In response to the customer complaint received on December 2016, Fashion Plus has a strict no return policy on wigs. This policy, which is stated on the customer's receipt as well as signage on our register upon checkout, was enacted to protect the hygiene and safety of our customers....

We require that customer's purchase a wig cap, again for hygiene and safety purposes, if they wish to try on a wig prior purchase. Once a wig is purchased and the customer leaves our premises, we have no way of knowing whether the wig has been worn with a wig cap. We're sorry that there is nothing more we can do for the customer but we must maintain this policy for the safety of all of our customers.Regards,[redacted]Owner Fashion Plus

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am responding, because the receipt says You can return Items within the next 3 days. In the store she has a policy that says wigs cannot be returned. As, I mentioned to her, the wigs if can't be returned, they need to be applied on a different receipt. If you have a receipt that says wigs can't be returned, then that would be something different. The receipt I have says anything can be returned with in three days.  So, therefore, the receipt and the posting in the store says 2 different things. I asked her to change her receipt issues for the wigs, but evidently that's not going to happen.
Regards,
[redacted]

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