Dear Ms***:Thanks for taking the time to bring to our attention the difficulties encountered with your purchased at the Long Beach storeBeing aware of a problem area affords us an opportunity to take corrective action to avoid a possible future occurrenceHoward's strives for customer
satisfaction before and after the sale.We have enclosed a gift certificate for $in the hopes you may give us another opportunity in the future to show you our true customer service.We extend our sincere apology for your inconvenienceWe appreciate your patronage and trust that any future transactions will be to your satisfaction.Sincerely,*** ***V.PGeneral Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has lied in their response. They did NOT offer repairs free of charge, the only "offer" I received was to go through the appliances one by one and for them to offer me "tips" on what I might do (like use a dishwasher cleaner to fix the dishwasher). They also lied about the service calls, they came out twice for the dishwasher, once for the fridge (ironically, they did, in fact, replace the rusted handle on the dishwasher, they say the didn't....). We also just paid to have the oven fixed with a Frigidaire "approved" repairman. Today, the rubber seal on the dishwasher fell off so there's another repair. Howard's isn't going to do anything to fix this. What I really want at this point is for the Revdex.com to launch an investigation into Howard's selling used/floor model appliances and passing them off as new to their customers. I KNOW that's what they did with both myself and my sister
Regards,
*** ***
I have attached the requested authorization, in addition to the purchase order and service receipts for the appliancePlease let me know if they documents were received, this system is not allowing me to open and confirm my attachments
Good Morning ***.. Please see attach response for Mrs*** … we offer repair the appliances one time at no cost to her … she does not want then repaired she is requesting for Howards to replace all her appliances that are years old she did not purchase extended warranty ..
my Service Manager *** *** called her see response ! We only did one service call on her Dishwasher back in 06/05/on a handle that was not covered.. Thank you *** ***
For customer *** Howards did not go on the first
call Howards has scheduled a service call for customer on Thursday 6/11/15!I will e-mail you status !Thank you*** ***Corporate OfficeE Imperial Hwy Ste ELa Habra, Ca 90631p.*** *** ***f. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this
complaint resolvedThank you for giving us a new working refrigeratorYou have clients for life.
Regards,
*** And *** ***
Dear Ms***:Thanks for taking the time to bring to our attention the difficulties encountered with your purchased at the Long Beach storeBeing aware of a problem area affords us an opportunity to take corrective action to avoid a possible future occurrenceHoward's strives for customer
satisfaction before and after the sale.We have enclosed a gift certificate for $in the hopes you may give us another opportunity in the future to show you our true customer service.We extend our sincere apology for your inconvenienceWe appreciate your patronage and trust that any future transactions will be to your satisfaction.Sincerely,*** ***V.PGeneral Manager
We did a manufacture exchange customer 5/18/2015 … he received a new refrigerator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has lied in their response. They did NOT offer repairs free of charge, the only "offer" I received was to go through the appliances one by one and for them to offer me "tips" on what I might do (like use a dishwasher cleaner to fix the dishwasher). They also lied about the service calls, they came out twice for the dishwasher, once for the fridge (ironically, they did, in fact, replace the rusted handle on the dishwasher, they say the didn't....). We also just paid to have the oven fixed with a Frigidaire "approved" repairman. Today, the rubber seal on the dishwasher fell off so there's another repair. Howard's isn't going to do anything to fix this. What I really want at this point is for the Revdex.com to launch an investigation into Howard's selling used/floor model appliances and passing them off as new to their customers. I KNOW that's what they did with both myself and my sister
Regards,
*** ***
We did an exchanged on his Refer
I have attached the requested authorization, in addition to the purchase order and service receipts for the appliancePlease let me know if they documents were received, this system is not allowing me to open and confirm my attachments
Good Morning ***.. Please see attach response for Mrs*** … we offer repair the appliances one time at no cost to her … she does not want then repaired she is requesting for Howards to replace all her appliances that are years old she did not purchase extended warranty ..
my Service Manager *** *** called her see response ! We only did one service call on her Dishwasher back in 06/05/on a handle that was not covered.. Thank you *** ***
For customer *** Howards did not go on the first
call Howards has scheduled a service call for customer on Thursday 6/11/15!I will e-mail you status !Thank you*** ***Corporate OfficeE Imperial Hwy Ste ELa Habra, Ca 90631p.*** *** ***f. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this
complaint resolvedThank you for giving us a new working refrigeratorYou have clients for life.
Regards,
*** And *** ***