Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business has lied in their response They did NOT offer repairs free of charge, the only "offer" I received was to go through the appliances one by one and for them to offer me "tips" on what I might do (like use a dishwasher cleaner to fix the dishwasher) They also lied about the service calls, they came out twice for the dishwasher, once for the fridge (ironically, they did, in fact, replace the rusted handle on the dishwasher, they say the didn't....) We also just paid to have the oven fixed with a Frigidaire "approved" repairman Today, the rubber seal on the dishwasher fell off so there's another repair Howard's isn't going to do anything to fix this What I really want at this point is for the Revdex.com to launch an investigation into Howard's selling used/floor model appliances and passing them off as new to their customers I KNOW that's what they did with both myself and my sister Regards, [redacted]
I have attached the requested authorization, in addition to the purchase order and service receipts for the appliancePlease let me know if they documents were received, this system is not allowing me to open and confirm my attachments
Good Morning ***Please see attach response for Mrs [redacted] we offer repair the appliances one time at no cost to her she does not want then repaired she is requesting for Howards to replace all her appliances that are years old she did not purchase extended warranty my Service Manager [redacted] called her see response ! We only did one service call on her Dishwasher back in 06/05/on a handle that was not coveredThank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business has lied in their response They did NOT offer repairs free of charge, the only "offer" I received was to go through the appliances one by one and for them to offer me "tips" on what I might do (like use a dishwasher cleaner to fix the dishwasher) They also lied about the service calls, they came out twice for the dishwasher, once for the fridge (ironically, they did, in fact, replace the rusted handle on the dishwasher, they say the didn't....) We also just paid to have the oven fixed with a Frigidaire "approved" repairman Today, the rubber seal on the dishwasher fell off so there's another repair Howard's isn't going to do anything to fix this What I really want at this point is for the Revdex.com to launch an investigation into Howard's selling used/floor model appliances and passing them off as new to their customers I KNOW that's what they did with both myself and my sister Regards, [redacted]
I have attached the requested authorization, in addition to the purchase order and service receipts for the appliancePlease let me know if they documents were received, this system is not allowing me to open and confirm my attachments
Good Morning ***Please see attach response for Mrs [redacted] we offer repair the appliances one time at no cost to her she does not want then repaired she is requesting for Howards to replace all her appliances that are years old she did not purchase extended warranty my Service Manager [redacted] called her see response ! We only did one service call on her Dishwasher back in 06/05/on a handle that was not coveredThank you [redacted]