Howard's Construction & Home Additions, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I may have had a lot of time on the warranty and the work done may have been done at no cost (the multiple times you've come out) however the system sat for nearly years prior to my purchase of the home - was the system maintained or serviced during this time? My answer would be no because no one lived in this home prior to me! As explained in the original complaint, I did have another contractor take a look at the unit and he reported his findingsI also gained another contractor opinion that found the same issues as the first. Being in a new home, the HVAC should have been the least of my worries. I went through all the channels I was given and was not satisfied with Comfort Air nor their customer service. When a request is made to fix something, you don't expect to have to call again and againI am in no way what you refer to as a 'predator' - I just want Comfort Air to offset some of the expense I've incurred due to the HVAC replacement, whether it be the parts or labor
Regards,
Lolita ***