Howard's TV & Appliance

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ I left a message for customerPlease see attach history on customers service callsI will follow up with the customer to make sure we take care of his situation...according to this he only had one completed service callhe continues to cancel every time there is a service call schedule for him Thank you [redacted]

Initial Business Response /* (1000, 8, 2015/09/30) */
Our service department is going out on the 30th to repair we will do a flow up them
Thank you
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Initial Consumer Rebuttal /* (3000, 10, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I spoke to *** (Store Manager) on 9/21/He told me he would call me back, but he never didI went to the store in person on 9/28/I was told that *** was not working that dayHoward's was supposed to send a repairman to my house on September 30, but they called in the morning and said that the parts came in broken, so they rescheduled for October 9,They send out unqualified technicians that do not repair any of the problemsMy refrigerator has never worked properlyThey have been out multiple times and I am still having the same problems with this refrigeratorTHIS IS A LEMON!!!!! Please help meI am a senior citizen living on a fixed income and I cannot afford to keep throwing away my food

Initial Business Response /* (1000, 5, 2015/09/11) */
I left a message for customerPlease see attach history on customers service callsI will follow up with the customer to make sure we take care of his situation...according to this he only had one completed service callhe continues to
cancel every time there is a service call schedule for him
Thank you
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Initial Business Response /* (1000, 5, 2015/12/03) */
Mr*** called our service department and said his washer had a smell and that the gasket has mold on itThe warranty company does not cover mold or smell, he was also told that if we went to his house he would be chargedCustomers cancel
the callHoward's never refuses to service himWe have scheduled a service call for Tuesday December 8thCustomer claims that the gasket is leakingI did let him know if it was not leaking he would be chargedI'm also sending the customer a cleaner that we sell for the washerAt no cost to him so he could clean his washer
If you have any more questions feel free to call me
Thank you
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