Howardaire Services

This company was sent out by my home warrantyThey were the first provider to accept the contract -- that was maybe almost a month ago? They showed up to my house the first time without notice and left a card saying they had "missed me" when I had never set up an official appointmentI never spoke with anyone at the company nor did my agent at the home warranty office speak with any of them, yet they showed up at an unannounced timeIt took forever to schedule another appointment with them because they hardly answer their phone -- INCLUDING the emergency contact phone numberWhen they came out a second time, they did 10-minutes of "diagnostics" and said they had to order partsOkayThe repairmen also mentioned they would be sending over the report and request for parts to our home warranty office so they could approve itA week or so later, we schedule another appointment (after calling SEVERAL times to check the status of our work order) for July 1stThey give us a window of 1PM-4PM and guess what? No one shows up, no one gives us a call, and surprise surprise no one is picking up the office phone or the emergency contact numberI'm livid at this pointI contacted my home warranty today (a couple days later because of the holiday and I work an office job full time) and my agent told me they've only received a report of repairs done on the 27th of JuneWHAT REPAIRS? THERE WERE NO REPAIRSShe said there was no request of parts eitherSo, I'm just confused and frustrated at this pointI had my home warranty escalate the work order but no idea how that's going to work since this company does not return messages or pick up the phoneI wouldn't be surprised if they came out here, did the repairs, and my AC stops working in weeksMight be worth it to pay for repairs myself instead of deal with this nightmare

Yes we did attempt to repair Ms [redacted] HVAC systemThe technician did state that her issue was the capacitorThe technician did replace the blown capacitorIf the capacitor blow againThis is an indication that there are electrical issues in the unitUnfortunately due to our extreme workload during this seasonwe were only able to attempt service twice at this propertyTherefore we do apologize for not being able to add the customer a third time to our scheduleIn addition we were paid from the H/O the standard service fee as per [redacted] We did not collect nor attempt to collect anything from the h/o besides the service fee as per our agreement with the warranty companyPlease note the service fee covers the time the technician is on siteWe were on site (2) separate times and the h/o was charged for the first visit onlyFurther as with most warranty companies the first line is to repair not replace the unitAs for leaks we did not encounter any While we strive to assist all customers and provide the service to the best of our abilityWe also know that service is a process of checks and balancesWhile we were unable to provide her a "permanent repair" I trust that the next contractor provided the service she needed

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] My issue is not regarding the warranty CoMy issue is with the work it selfThey incorrectly installed the part almost to the point of totally destroying the unit and refused to return after with the excuse " we live too far to returnWe want our money back as we did not PAY to have this unit nearly destroyed

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] My issue is not regarding the warranty CoMy issue is with the work it selfThey incorrectly installed the part almost to the point of totally destroying the unit and refused to return after with the excuse " we live too far to returnWe want our moneyback as we did not PAY to have this unit nearly destroyed

This customer did contact the office staff concerning is disagreement with the non covered cost as per their contract with [redacted] Home WarrantyAs I explained to the customer their terminology is not the same as our terminologyFrom the start of work order the customer has had issues Further it is my understanding that the customer was having issues with the previous contractor as wellWhile HowardAire did not hold that information against the customerThe customer did curse at the office staff and was very unrulyTherefore it would stand to reason that we would have an issue obtaining the non covered cost for this work order therefore a contract was generated to reflect the items the customer would be paying for and the amount of each itemThis contract was signed on 05/25/Therefore HowardAire not only had both a verbal and written agreement with the customerAs for the allegation of damage to the propertyThis would not be possibleDue to the fact the proposed damage was to the attic access doorOn Thursday 06/01/technicians measured the access location and the purchased air handlerTechnicians contacted the office and informed the office the purchased air handler was to largeThe package was not broken on the air handler nor was the access location opened at that timeOn Friday 06/02/Technicians pickup a smaller air handler and installed the air handlerPlease note correspondence between HowardAire and [redacted] :

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***My issue is not regarding the warranty CoMy issue is with the work it selfThey incorrectly installed the part almost to the point of totally destroying the unit and refused to return after with the excuse " we live too far to returnWe want our moneyback as we did not PAY to have this unit nearly destroyed

We installed the unit as per directed by *** ***The unit was working and had no issues until NovemberAs for the plaster or any removal of paint, we do not provided that serviceWe are a HVAC/R company only.The unit was installed prior to purchase by the current home ownerThe home
and unit was inspected by *** *** representatives prior to saleTherefore had there been an issue with the unit and or deficiencies in the home *** *** would have contacted usFurther we went to the home (5) five or more time FREE of charge to assist them with whatever issue they may haveWe then continued to state to the customer that should contact the manufacture to get a second opinionThey however opted not to get an outside second opinion. They continue to think we should return to the property for FREE. In good faith we were attempting to assist the home ownerWe have no standing agreement with the home owner and had our company purchased the unit/s we would have issued a (1) year service agreementHowever *** *** purchased the unit/s which we installedAgain there was no issue with the unit/s and or home before purchase/sale of the home

I would not ecommend their services to anyone A warranty company had them come out to check my AC last week They were hours late getting to my house, but I understand they were busy It is the beginning of the hotter monthsThe tech hooked up his gauge and immediately said I have a bad leak and need new units My AC was running for weeks prior then cut out one weekend I asked the tech if freon would help at all He said probably not, but put the little he had left in his cannister in my line He then wrote up his paperwork and left He was there about 15-minutes in allMy complaint is that the warranty company gives companies hours to turn their diagnosis in If the service was performed on Friday, they should have turned it in by Monday afternoon Tuesday it was not turned it I called and left a message and asked them to call me back It wasn't turned it until Wednesday afternoon They also put that the system was damaged prior to my buying the house How could they diagnose that when it was working fine for weeks prior? And only performing about minutes of work? Luckily the previous owners had a warranty last year as well and it was covered I now have another contractor coming next week to look at my system This is Thursday and Howard Aire will still not answer their phone when I call or return my phone call

Our company charges for diagnosis according the warranty company's policyThe cost for each claim is set as per the homeowners contractAs for repairs"Repairs" are just that repairsWe attempted to repair the equipmentIt did work for a certain timeframeWhich we charged forThe cost of any
repairs or replacements are determined as per the homwoners contract and the cost of matierials requiredAs for call backs. Unfortunaly we are a small companyWe try to assist as many as possibleBut we can't do it all. In addition if we do not have space to set an appointment during the timeframe requiredThe warranty company will send the call to another vendorAs for the distance it is the warranty company's responsibility to acquire vendors in multiple location to accommodate the their customers. We are a sub contractor warranty companyFurther if any refund expected should be directed to the warranty company as per homeowners contract

This customer service request was sent to us on06/23/We set a service date for 06/24/after 5:00PMCustomer agreed to the date and timeThere was an issue with the driverWhen the driver contacted the office staff, they in turn contacted the customerThe customer was a little upset
that we were not able the have another technician for that same timeHowever the customer reluctantly agreed to another date and timeThe master technician did preform the service callYes he did have his son with himAs this is a small family owned businessThe owner of the company is training his family member in the tradeHowardAire Services, LLC does apologize if this was a problem to the customerThe diagnosis was sent to the office staff(condensate pump failing due to ware and tare) Who in turn contacted the warranty companyWhile we understand that this was a trying time for the customer we made every attempt to satisfy the customerBeing that the summer months are a very busy time for the warranty company as well as most HVAC companies, the office staff did relay this information to the customerThe warranty partially denied the customers claim due to the customer's contractThe customer was advised by the warranty company that is was the customer’s choice to continue with HowardAire Services, LLCThe customer opted to move forward with HowardAire Services, LLCThe amount approved through the warranty company was $The $trade callfee was deducted from this amount leaving a balance of $to be paid by the warranty companyThe cost for the condensate pump was $and a hour labor fee on $totaling $On the date on repairThe customer was very irritated due the technicians inability to arrive as appointed timeThe office staff accommodated the by pulling another technician for another jobTo which the customer still was not satisfied. When the technician informed the customer that there wasalso an electrical issueThe customer automatically concluded the pump was not faulty. The customer stated to the office staff that she had another technician coming out the next day to test the old pumpShe demanded that the technician leave the old pumpThe customer also as per the warranty company is requesting her trade call fee back along with a complete refund from HowardAire Services, LLCHowardAire Services, LLC will be more than happy to remove the new condensate pump installed in the customer’s homeAt that time a refund less the cost for the labor to install and remove the pump can be issued

I recently had a problem with my Carrier gas furnace and the company that installed it years ago is no longer is businessI found Howardaire at the Revdex.com website and they responded quicklyTheir technician was very courteous and patient and he got my heat working againI found these folks to be very honest and pleasant to do business with

This was a Fannie Mae PropertyWe are a subcontractor for themWe installed the HVAC unit at the home owners locations.">As stated by Fannie Mae, once the property is sold we as the subcontractor have no standing agreement with the purchaser. We did however as a sign of good faith service the purchaser's unit. This was in October or November of last year. If any parts werepurchased, our company has a day warranty on the labor for the partWe do not carry an ongoing warranty on any part past days of installationI (***) was contacted by the realtor around the end of March or the beginning of April this year.I informed the realtor of our policy with Fannie MaeThe purchaser then contacted me at the end of AprilI informed her of the samepolicyI did however offer to send a technician out to give her an evaluation of the unitAs I was attempting the assist herThe purchaser/homeowner stated she needed an inspection of the unit to send to her warranty companyI offered to send and technician out on the upcoming SaturdayI did inform the customer of the cost for the serviceShe agreed at the timeOn the Friday before the proposed inspection.The realtor contacted meI informed her of the conversation I had with the purchaserShe the realtor stated that the purchaser wasunwilling to pay anything for the serviceDue to the fact that the realtor was speaking on the behalf of the purchaserI told her we wouldnot be able to keep the appointmentThe realtor agreedThe realtor in turn contacted Mr***/owner, to request service at anotherdateI was privy to that conversationMr*** stated the cost to the realtorThe realtor agreedThe appointment was set.We attempted to keep the appointment for the set dateOnly to learn that the realtor had informed the purchaser/homeowner therewould be no costTo which the purchaser/homeowner declined the appointmentAfter that point the realtor called an was very irate.She demanded the service at no costShe left several derogatory comments on our voicemail services. We would like it to be known that ***Aire Services, LLC attempted to assist the customerIt is our intention to be as helpful as possibleHowever this is a business and we have rules and regulations to adhereWe pride ourselves on our customer serviceand workmanship

Our company charges for diagnosis according the warranty company's policyThe cost for each claim is set as per the homeowners contractAs for repairs"Repairs" are just that repairsWe attempted to repair the equipmentIt did work for a certain timeframeWhich we charged forThe cost of
any repairs or replacements are determined as per the homwoners contract and the cost of matierials required
As for call backs. Unfortunaly we are a small companyWe try to assist as many as possibleBut we can't do it all. In addition if we do not have space to set an appointment during the timeframe requiredThe warranty company will send the call to another vendorAs for the distance it is the warranty company's responsibility to acquire vendors in multiple location to accommodate the their customers.
We are a sub contractor warranty companyFurther if any refund expected should be directed to the warranty company as per homeowners contract

Our company charges for diagnosis according the warranty company's policy. The cost for each claim is set as per the homeowners contract. As for repairs. "Repairs" are just that repairs. We attempted to repair the equipment. It did work for a certain timeframe. Which we charged for. The cost of any...

repairs or replacements are determined as per the homwoners contract and the cost of matierials required. As for call backs. Unfortunately we are a small company. We try to assist as many as possible. But we can't do it all. In addition if we do not have space to set an appointment during the time-frame required. The warranty company will send the call to another vendor. As for the distance it is the warranty company's responsibility to acquire vendors in multiple location to accommodate the their customers. We are a sub contractor warranty company. Further if any refund expected should be directed to the warranty company as per homeowners contract.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I called the business [redacted] did not mention anything about a fee when someone was to come out on Saturday to inspect. When they came out in September  they forgot to install the heating coil and I had no heat when I turned the unit on in October. Howardaire didn't want to come out then. I had to call 1HVAC to inform them of what had happen. I had to pay a deductible in order for my home warranty company to come out to determine the problem.  
 [redacted] mentioned no  fee and she is not telling the truth about that. The tech that they sent out didn't seem to be knowledgeable about  what he was doing.   They advertise a year warranty on installation, the unit was just installed in September 2014. Heating and Air Conditioning Company came out last week and it was  determined that the  Schroder caps were not put on and  therefore  Freon had leaked out. 
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]My issue is not regarding the warranty Co. My issue is with the work it self. They incorrectly installed the part almost to the point of totally destroying the unit and refused to return after with the excuse " we live too far to return. We want our moneyback as we did not PAY to have this unit nearly destroyed.

This customer did contact the office staff concerning is disagreement with the non covered cost as per their contract with [redacted] Home Warranty. As I explained to the customer their terminology is not the same as our terminology. From the start of work order the customer has had issues....

Further it is my understanding that the customer was having issues with the previous contractor as well. While HowardAire did not hold that information against the customer. The customer did curse at the office staff and was very unruly. Therefore it would stand to reason that we would have an issue obtaining the non covered cost  for this work order therefore a contract was generated to reflect the items the customer would be paying for and the amount of each item. This contract was signed on 05/25/2017. Therefore HowardAire not only had both a verbal and written agreement with the customer. As for the allegation of damage to the property. This would not be possible. Due to the fact the proposed damage was to the attic access door. On Thursday 06/01/2017 technicians measured the access location and the purchased air handler. Technicians contacted the office and informed the office the purchased air handler was to large. The package was not broken on the air handler nor was the access location opened at that time. On Friday 06/02/2017. Technicians pickup a smaller air handler and installed the air handler. Please note correspondence between HowardAire and [redacted]:

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
My issue is not regarding the warranty Co. My issue is with the work it self. They incorrectly installed the part almost to the point of totally destroying the unit and refused to return after with the excuse " we live too far to return. We want our money
back as we did not PAY to have this unit nearly destroyed.

We installed the unit as per directed by [redacted]. The unit was working and had no issues until November. As for the plaster or any removal of paint, we do not provided that service. We are a HVAC/R company only.The unit was installed prior to purchase by the current home owner. The home and unit...

was inspected by [redacted] representatives prior to sale. Therefore had there been an issue with the unit and or deficiencies in the home [redacted] would have contacted us. Further we went to the home (5) five or more time FREE of charge to assist them with whatever issue they may have. We then continued to state to the customer that should contact the manufacture to get a second opinion. They however opted not to get an outside second opinion. They continue to think we should return to the property for FREE. In good faith we were attempting to assist the home owner. We have no standing agreement with the home owner and had our company purchased the unit/s we would have issued a (1) year service agreement. However [redacted] purchased the unit/s which we installed. Again there was no issue with the unit/s and or home before purchase/sale of the home.

Yes we did attempt to repair Ms. [redacted] HVAC system. The technician did state that her issue was the capacitor. The technician did replace the blown capacitor. If the capacitor blow again. This is an indication that there are electrical issues in the unit. Unfortunately due to...

our extreme workload during this season. we were only able to attempt service twice at this property. Therefore we do apologize for not being able to add the customer a third time to our schedule. In addition we were paid from the H/O the standard service fee as per [redacted]. We did not collect nor attempt to collect anything from the h/o besides the service fee as per our agreement with the warranty company. Please note the service fee covers the time the technician is on site. We were on site (2)  separate times and the h/o was charged for the first visit only. Further as with most warranty companies the first line is to repair not replace the unit. As for leaks we did not encounter any.  While we strive to assist all customers and provide the service to the best of our ability. We also know that service is a process of checks and balances. While we were unable to provide her a "permanent repair" I trust that the next contractor provided the service she needed.