I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do believe that insulting a customer is not the best way to respond in the first sentenceI made NO demands of any kind, I merely attempted to ask a question and was cut off instantlyNo one told me that I had to wait until one PM on multiple phone calls made to the establishmentThe person next to me being helped by the man who screamed at me was giving that couple their tickets and hotel room informationI have stayed with my family at multiple hotels all over the country and have never had a reason to complain, I go to many tourist attractions and likewise have yet to complainThis company seems to be good at not being accountableAnd has taken to absolute falisies and attacking a customer who has spoken nothing but truth, ether they approve of my verbose or notThere was no scene made until after this man yelled at me to which I walked away and into the bathroom to dry my tears from the humiliation and dehumanizationThe woman at the counter grabbed my hand looked me in the eye and firmly, knowingly and compassionately said, " do not let him ruin your time." How do they explain me standing patiently in line, when I get to the window where a client is obtaining exactly what I am inquiring about ( not demanding, I said I was confused because I was told something different and that I knew I could not get in the hotel but was told I could get the passes upon arrival the time of 1: PM was not discussed by any sales person when I made reservations nor confirmation calls) I was confused but not angry, I asked valid questions with tact and diplomacy and absolutely said in a voice with aggitated tone that the window I was asked to move away from was empty AFTER I was yelled at not once but twiceIf that was my scene then I am guilty as chargedIf asking a question based on information given to me on multiple occasions was a demand then I am demandingBut I did not scream at a customer nor at an employee on the phone in front of the same customerThat in itself is an offense as a business who could be concerned with best practicesI did read the Revdex.com pages and the yelp pages and saw how these people respond attackingly to any customers who have voiced compliant and I do not believe that intimidation tactics are ones I would pride myself in as a business ownerI worked for years for the chief judges in my city court offices and served on many advisory boards with NY state politicians and dignitariesThis company's games are nothing compared to what I have witnessed on a much tougher playing fieldI am a woman who knows how to conduct myself with utmost professionalism and this man has fallen way below substandard and would think that all out lying about the customer is a way to make repairationI have photos of the flies, and of the half empty shampoo bottle as well as the television screenI did not take photos of the scary writing on the window as I immediatley wiped it away because the kids were scaredI am even more disgusted that Richard would respond this way and I would like to know how this complaint can now be escalated to a higher degree of investigation? This is not adequate in the least and the Revdex.com is just my first step on this matterAs for the locked door, still unacceptable to put the phone number on the receipt while another is listed on the obvious place, the phone where no one is available to answer and had I not been able to find tools to get in on my own as industrious as I am, I would have by passed the Revdex.com altogetherThis is a courtesy to allow for ammends to be properly made at this timeStarting with admission of culpability and retraction of the lies spewed about me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do believe that insulting a customer is not the best way to respond in the first sentenceI made NO demands of any kind, I merely attempted to ask a question and was cut off instantlyNo one told me that I had to wait until one PM on multiple phone calls made to the establishmentThe person next to me being helped by the man who screamed at me was giving that couple their tickets and hotel room informationI have stayed with my family at multiple hotels all over the country and have never had a reason to complain, I go to many tourist attractions and likewise have yet to complainThis company seems to be good at not being accountableAnd has taken to absolute falisies and attacking a customer who has spoken nothing but truth, ether they approve of my verbose or notThere was no scene made until after this man yelled at me to which I walked away and into the bathroom to dry my tears from the humiliation and dehumanizationThe woman at the counter grabbed my hand looked me in the eye and firmly, knowingly and compassionately said, " do not let him ruin your time." How do they explain me standing patiently in line, when I get to the window where a client is obtaining exactly what I am inquiring about ( not demanding, I said I was confused because I was told something different and that I knew I could not get in the hotel but was told I could get the passes upon arrival the time of 1: PM was not discussed by any sales person when I made reservations nor confirmation calls) I was confused but not angry, I asked valid questions with tact and diplomacy and absolutely said in a voice with aggitated tone that the window I was asked to move away from was empty AFTER I was yelled at not once but twiceIf that was my scene then I am guilty as chargedIf asking a question based on information given to me on multiple occasions was a demand then I am demandingBut I did not scream at a customer nor at an employee on the phone in front of the same customerThat in itself is an offense as a business who could be concerned with best practicesI did read the Revdex.com pages and the yelp pages and saw how these people respond attackingly to any customers who have voiced compliant and I do not believe that intimidation tactics are ones I would pride myself in as a business ownerI worked for years for the chief judges in my city court offices and served on many advisory boards with NY state politicians and dignitariesThis company's games are nothing compared to what I have witnessed on a much tougher playing fieldI am a woman who knows how to conduct myself with utmost professionalism and this man has fallen way below substandard and would think that all out lying about the customer is a way to make repairationI have photos of the flies, and of the half empty shampoo bottle as well as the television screenI did not take photos of the scary writing on the window as I immediatley wiped it away because the kids were scaredI am even more disgusted that Richard would respond this way and I would like to know how this complaint can now be escalated to a higher degree of investigation? This is not adequate in the least and the Revdex.com is just my first step on this matterAs for the locked door, still unacceptable to put the phone number on the receipt while another is listed on the obvious place, the phone where no one is available to answer and had I not been able to find tools to get in on my own as industrious as I am, I would have by passed the Revdex.com altogetherThis is a courtesy to allow for ammends to be properly made at this timeStarting with admission of culpability and retraction of the lies spewed about me Regards, [redacted] ***