Complaint: [redacted] I am rejecting this response because: The respond that [redacted] Howell submitted to Revdex.com is completely untrueAfter April 7th we gave [redacted] Howell a week to get back at us about the gear but NO text, NO email, and NO calls from him for any updatesI finally called him a week after and ask him when the door is going to get fixed and he said he's still looking for the gear, he had originally said that he had found it, but obviously he didnt I told him I hope your not charging us extra because we paid you in full to fix the door and it's still brokenHe said to me that he WON'T Charge us extra at allIn essence admitting he made a error in accessing the problemHe said he will install the gear and come by the house once he gets itWe gave him few days and AGAIN no calls from him so I called him back and asked him about the gear, he still hadnt gotten it, I think he never intended to get itHe got upset when I questioned him about it and told me that he will put the old spring back and I said go ahead put the old spring back because it's obvious that the spring was not the issue as he had told usHe was silent on the phone for few second and said "you know what, I don't want to talk to you anymore" , I guess he doesnt like getting caughtHe said he was going to call my wife and hung up on me, not very professional Again, we waited for him to call [redacted] and he never didNothing was mentioned about [redacted] calling him> We finally called a Garage door SPECIALIST company and I have their contacts as wellThe technician showed me that the spring that [redacted] Howell Replaced was NOT even installed correctlyIt took the technician minutes to tell me what was wrong with the door compare to [redacted] who spent hours trying to guess what was wrong and still guessed wrongWhy should we be responsible for his mistake? My wife signed the contract because she believed him that it was fixed so after she gave him the check she tried the door and it was still was not workingAt that point [redacted] said to [redacted] I have to get a gear and I'll be back but she gave him the payment alreadySo when [redacted] Howell told her he'll come back she said okay but it was wrong for [redacted] Howell to cashed the check when he knows the job that we hired him for was not finishedI would not use this person for any thing Regards, [redacted] ***
On April 7th I got a call regarding a garage door I went out to assess the job and found that the garage door was not workingI first released the door from the opener and found that the two pulleys were not goodThe springs on the door were two different weights, the cables were tangled and the brackets that hold the springs were not goodI called [redacted] and she was able to see the issues with the doorI told her that I could fix the issues that were listed above for $300.00, which would include labor and partsThe job was completed and the door was working in the presence of [redacted] ***She paid me for the job and received her invoice which listed all the work that was doneJust before leaving I tried the door again and the motor in the opener kept spinningThis was a different issue and [redacted] agreed that the original job was completedI opened the motor and found that the gears in the motor were worn outThis was a result of the two different springs that were originally on the door causing pressure to the gear inside the motor causing it to wear awayI told [redacted] that we could order the gear and replace the one insideShe said that she wanted to know how much it would cost before she committed to the purchaseShe wanted to see if it was worth if to replace the gear or to buy another openerI told her that I would find out and get back to herI wrote the serial number and model of the opener in order to get the parts for the openerA few days later I received a call from her husband who I had never met or spoken to in the pastHe asked if the gear was ordered and I told him that I had not yet located itI asked him to give me a few days and he said OKThe day before he made the complaint with the Revdex.com I spoke to him and told him that I purchased the parts for $He said that he was not paying for the parts because his wife had already paid for the garage doorHe was rude and very disrespectfulI told him that my arrangement was with his wife and that I did not wish to speak to him any further [redacted] did not call meTo my surprise the complaint was filed with Revdex.comI would like [redacted] to send a copy of the invoice to Revdex.comAttached please find pictures that document the condition of both springs that were changed, the poor condition of the cables and the pulleys also there is a picture of the new gear that was purchasedI completed the job that was explained to the customer and the opener was not a part of the original job The opener was not identified until all the other issues were corrected
Complaint: [redacted] I am rejecting this response because: The respond that [redacted] Howell submitted to Revdex.com is completely untrueAfter April 7th we gave [redacted] Howell a week to get back at us about the gear but NO text, NO email, and NO calls from him for any updatesI finally called him a week after and ask him when the door is going to get fixed and he said he's still looking for the gear, he had originally said that he had found it, but obviously he didnt I told him I hope your not charging us extra because we paid you in full to fix the door and it's still brokenHe said to me that he WON'T Charge us extra at allIn essence admitting he made a error in accessing the problemHe said he will install the gear and come by the house once he gets itWe gave him few days and AGAIN no calls from him so I called him back and asked him about the gear, he still hadnt gotten it, I think he never intended to get itHe got upset when I questioned him about it and told me that he will put the old spring back and I said go ahead put the old spring back because it's obvious that the spring was not the issue as he had told usHe was silent on the phone for few second and said "you know what, I don't want to talk to you anymore" , I guess he doesnt like getting caughtHe said he was going to call my wife and hung up on me, not very professional Again, we waited for him to call [redacted] and he never didNothing was mentioned about [redacted] calling him> We finally called a Garage door SPECIALIST company and I have their contacts as wellThe technician showed me that the spring that [redacted] Howell Replaced was NOT even installed correctlyIt took the technician minutes to tell me what was wrong with the door compare to [redacted] who spent hours trying to guess what was wrong and still guessed wrongWhy should we be responsible for his mistake? My wife signed the contract because she believed him that it was fixed so after she gave him the check she tried the door and it was still was not workingAt that point [redacted] said to [redacted] I have to get a gear and I'll be back but she gave him the payment alreadySo when [redacted] Howell told her he'll come back she said okay but it was wrong for [redacted] Howell to cashed the check when he knows the job that we hired him for was not finishedI would not use this person for any thing Regards, [redacted] ***
On April 7th I got a call regarding a garage door I went out to assess the job and found that the garage door was not workingI first released the door from the opener and found that the two pulleys were not goodThe springs on the door were two different weights, the cables were tangled and the brackets that hold the springs were not goodI called [redacted] and she was able to see the issues with the doorI told her that I could fix the issues that were listed above for $300.00, which would include labor and partsThe job was completed and the door was working in the presence of [redacted] ***She paid me for the job and received her invoice which listed all the work that was doneJust before leaving I tried the door again and the motor in the opener kept spinningThis was a different issue and [redacted] agreed that the original job was completedI opened the motor and found that the gears in the motor were worn outThis was a result of the two different springs that were originally on the door causing pressure to the gear inside the motor causing it to wear awayI told [redacted] that we could order the gear and replace the one insideShe said that she wanted to know how much it would cost before she committed to the purchaseShe wanted to see if it was worth if to replace the gear or to buy another openerI told her that I would find out and get back to herI wrote the serial number and model of the opener in order to get the parts for the openerA few days later I received a call from her husband who I had never met or spoken to in the pastHe asked if the gear was ordered and I told him that I had not yet located itI asked him to give me a few days and he said OKThe day before he made the complaint with the Revdex.com I spoke to him and told him that I purchased the parts for $He said that he was not paying for the parts because his wife had already paid for the garage doorHe was rude and very disrespectfulI told him that my arrangement was with his wife and that I did not wish to speak to him any further [redacted] did not call meTo my surprise the complaint was filed with Revdex.comI would like [redacted] to send a copy of the invoice to Revdex.comAttached please find pictures that document the condition of both springs that were changed, the poor condition of the cables and the pulleys also there is a picture of the new gear that was purchasedI completed the job that was explained to the customer and the opener was not a part of the original job The opener was not identified until all the other issues were corrected