Howe Roofing

Complaint: [redacted]
I am rejecting this response because:
The respond that [redacted] Howell submitted to Revdex.com is completely untrue. After April 7th  we gave [redacted] Howell a week to get back at us about the gear but NO text, NO email, and NO calls from him for any updates. I finally called him a week after and ask him when  the door is going to get fixed and he said he's still looking for the gear, he had originally said that he had found it, but obviously he didnt.  I told him I hope your not charging us extra because we paid you in full to fix the door and it's still broken. He said to me that he WON'T Charge us extra at all. In essence admitting he made a error in accessing the problem. He said he will install the gear and come by the house once he gets it. We gave him few days and AGAIN no calls from him so I called him back and asked him about the gear, he still hadnt gotten it, I think he never intended to get it. He got upset when I questioned him about it and told me that he will put the old spring back and I said go ahead put the old spring back because it's obvious that the spring was not the issue as he had told us. He was silent  on the phone for few second and said "you know what, I don't want to talk to you anymore" , I guess he doesnt like getting caught. He said he was going to call my wife and hung up on me, not very professional.  Again, we waited for him to call [redacted] and he never did. Nothing was mentioned about [redacted] calling him. . > We finally called a Garage door SPECIALIST company and I have their contacts as well. The technician showed me that the spring that [redacted] Howell Replaced was NOT even installed correctly. It took the technician 15 minutes to tell me what was wrong with the door compare to [redacted] who spent hours trying to guess what was wrong and still guessed wrong. Why should we be responsible for his mistake? My wife signed the contract because she believed him that it was fixed so after she gave him the check she tried the door and it was still was not working. At that point [redacted] said to [redacted] I have to get a gear and I'll be back but she gave him the payment already. So when [redacted] Howell told her he'll come back she said okay but it was wrong for [redacted] Howell to cashed the check when he knows the job that we hired him for was not finished. I would not use this person for any thing. 
Regards,
[redacted]

On April 7th I got a call regarding a garage door .   I went out to assess the job and found that the garage door was not working. I first released the door from the opener and found that the two pulleys were not good. The springs on the door were two different weights, the cables...

were tangled and the brackets that hold the springs were not good. I called [redacted] and she was able to see the issues with the door. I told her that I could fix the issues that were listed above for $300.00, which would include labor and parts. The job was completed and the door was working in the presence of [redacted]. She paid me for the job and received her invoice which listed all the work that was done. Just before leaving I tried the door again and the motor in the opener kept spinning. This was a different issue and [redacted] agreed that the original job was completed. I opened the motor and found that the gears in the motor were worn out. This was a result of the two different springs that were originally on the door causing pressure to the gear inside the motor causing it to wear away. I told [redacted] that we could order the gear and replace the one inside. She said that she wanted to know how much it would cost before she committed to the purchase. She wanted to see if it was worth if to replace the gear or to buy another opener. I told her that I would find out and get back to her. I wrote the serial number and model of the opener in order to get the parts for the opener. A few days later I received a call from her husband who I had never met or spoken to in the past. He asked if the gear was ordered and I told him that I had not yet located it. I asked him to give me a few days and he said OK. The day before he made the complaint with the Revdex.com I spoke to him and told him that I purchased the parts for $34.00. He said that he was not paying for the parts because his wife had already paid for the garage door. He was rude and very disrespectful. I told him that my arrangement was with his wife and that I did not wish to speak to him any further. [redacted] did not call me. To my surprise the complaint was filed with Revdex.com. I would like [redacted] to send a copy of the invoice to Revdex.com. Attached please find pictures that document the condition of both springs that were changed, the poor condition of the cables and the pulleys also there is a picture of the new gear that was purchased. I completed the job that was explained to the customer and the opener was not a part of the original job.   The opener was not identified until all the other issues were corrected.

Review: A deposit of $5,500.00 was given and the work never performed through over a two month period. The deposit has not been returned but promised for three weeks. Nothing but excuses.Desired Settlement: $5,500.00

Business

Response:

On 3/18/2014 we were hired by MR [redacted] to remove and replace six squares of from the upper back section of his house and install Owens Corning Bershire colonial shingles. MR [redacted] was well aware that this type of shingles has to be ordered and paid in full. These shingles cannot be found in the tri state area and was located in Ohio. last year he have a contractor ordered the same shingles for his garage and his lower back roof. About three weeks in ordering the shingles the Customer would call me for updates and I told him that his shingles will be coming from Ohio, he then told me that he would like to have the entire roof done, so I put the order on hold so that the Customer would not have to pay double shipping and we both signed a second contract fopr the entire roof. there were some delay in delivery however I am only the third party and tries to assure the Customer that some times things happen. MR [redacted] could not wait and told me that he wants his money back and I should cancel the job I have no choice,

I call the supplier trying to work out the best way out of this situation, I went as far as to give the MR [redacted] a check for $5,500.00 to hold hoping that this would resolve soon however the best that the supplier can do is to charge me a 20% restocking fee. I have being communicating with my supplier and can assure that this should be resolved by 8/12/2014.

thanks

President

Business

Response:

On 3/18/2014 we were hired by MR [redacted] to remove and replace six squares of from the upper back section of his house and install Owens Corning Bershire colonial shingles. MR [redacted] was well aware that this type of shingles has to be ordered and paid in full. These shingles cannot be found in the tri state area and was located in Ohio. last year he have a contractor ordered the same shingles for his garage and his lower back roof. About three weeks in ordering the shingles the Customer would call me for updates and I told him that his shingles will be coming from Ohio, he then told me that he would like to have the entire roof done, so I put the order on hold so that the Customer would not have to pay double shipping and we both signed a second contract fopr the entire roof. there were some delay in delivery however I am only the third party and tries to assure the Customer that some times things happen. MR [redacted] could not wait and told me that he wants his money back and I should cancel the job I have no choice,

I call the supplier trying to work out the best way out of this situation, I went as far as to give the MR [redacted] a check for $5,500.00 to hold hoping that this would resolve soon however the best that the supplier can do is to charge me a 20% restocking fee. I have being communicating with my supplier and can assure that this should be resolved by 8/12/2014.

thanks

President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Mr. [redacted] and I spoke in person upon chance meeting in [redacted] on Tuesday, June 24th. I asked him one last time if he was going to proceed with the work. He responded no. Therefore, I did not cancel the contract. He refused to honor it. There is also no document stating that he has dissolved the agreement. I did not send one either.

In response to the difficulty in ordering shingles, I have contracted with another roofer who was able to locate them in three days here in New Jersey. This leads me to believe that Mr.

[redacted] did not search as thoroughly as he should have.

The restocking fee is disallowed. Nowhere in the contract does it read that a restocking fee will be levied in the event of the vendor refusing to perform the work contracted for.

This complaint will not be satisfied if the $5,500.00 is not returned to me in full. You have a copy of the contract for your reference. There is no language that speaks to cancellation and deductions. Therefore, the client should not be required to receive lass than the full amount.

In addition, the check written to me 0f 6/18/14 (#[redacted]) was post dated and I was asked to hold it until the following Tuesday which I did. I was then asked to hold it an additional week. I agreed to that as well. On the eve of July 30th, Mr. [redacted] called me and asked me to give him more time.

I asked Mr. [redacted] if he did not have sufficient operating income to fund this check. He demurred and again said he was trying to help me and work with me. I think I have been more than patient.

Mr. [redacted] either omits or doesn't recall these details which does not allow him to take months to return my deposit.

If he has no income available in his business, I suggest he borrow it by taking a loan from the bank.

I have already responded to you by mail to go to arbitration especially if Mr. [redacted] intends to deduct $1,100.00 for his "restocking fee."

Please feel free to contact me should you need to discuss further.

Thank you.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Mr. [redacted] and I spoke in person upon chance meeting in [redacted] on Tuesday, June 24th. I asked him one last time if he was going to proceed with the work. He responded no. Therefore, I did not cancel the contract. He refused to honor it. There is also no document stating that he has dissolved the agreement. I did not send one either.

In response to the difficulty in ordering shingles, I have contracted with another roofer who was able to locate them in three days here in New Jersey. This leads me to believe that Mr.

[redacted] did not search as thoroughly as he should have.

The restocking fee is disallowed. Nowhere in the contract does it read that a restocking fee will be levied in the event of the vendor refusing to perform the work contracted for.

This complaint will not be satisfied if the $5,500.00 is not returned to me in full. You have a copy of the contract for your reference. There is no language that speaks to cancellation and deductions. Therefore, the client should not be required to receive lass than the full amount.

In addition, the check written to me 0f 6/18/14 (#[redacted]) was post dated and I was asked to hold it until the following Tuesday which I did. I was then asked to hold it an additional week. I agreed to that as well. On the eve of July 30th, Mr. [redacted] called me and asked me to give him more time.

I asked Mr. [redacted] if he did not have sufficient operating income to fund this check. He demurred and again said he was trying to help me and work with me. I think I have been more than patient.

Mr. [redacted] either omits or doesn't recall these details which does not allow him to take months to return my deposit.

If he has no income available in his business, I suggest he borrow it by taking a loan from the bank.

I have already responded to you by mail to go to arbitration especially if Mr. [redacted] intends to deduct $1,100.00 for his "restocking fee."

Please feel free to contact me should you need to discuss further.

Thank you.

Regards,

Business

Response:

I will again state the type of shingles in question " OC BERKSHIRE 110 5BDL COLONIAL" is not stocked by any roofing supply that I know and is a special order, this type of shingles cost over $240.00 per square so no supplier will stock this shingle it is not like the regular 30 year shingles that is sold every day and unfortunately I do not sell shingles neither do I make them however I believed my suppliers when they told me that these shingles are not stocked.

These suppliers are credible companies so if your contractor have the contacts to get those shingles please tell him to passes it on to me.

MR [redacted] gave me a date to have his shingles delivered or considered it cancelled, the shingles wasn't delivered and it was out of my hands to do so. I regret the situation and wish that we would have another satisfied customer however as I said before this will be closed ASAP. Thanks [redacted]

Business

Response:

I will again state the type of shingles in question " OC BERKSHIRE 110 5BDL COLONIAL" is not stocked by any roofing supply that I know and is a special order, this type of shingles cost over $240.00 per square so no supplier will stock this shingle it is not like the regular 30 year shingles that is sold every day and unfortunately I do not sell shingles neither do I make them however I believed my suppliers when they told me that these shingles are not stocked.

These suppliers are credible companies so if your contractor have the contacts to get those shingles please tell him to passes it on to me.

MR [redacted] gave me a date to have his shingles delivered or considered it cancelled, the shingles wasn't delivered and it was out of my hands to do so. I regret the situation and wish that we would have another satisfied customer however as I said before this will be closed ASAP. Thanks [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

What is relevant to this complaint is that I never released Mr. [redacted] from his contract either verbally or in writing.

Once again, the contract does not have language speaking to restocking fees or cancellations.

I acknowledge that the shingle was special ordered. Mr. [redacted] asked for the deposit to purchase materials. The roofer I have contracted with now required no deposit.

The $5,500.00 has not been returned in a timely manner. I would be curious to know why the supplier has not returned the materials after over six weeks.

Incidentally, I sent Mr. [redacted] an e-mail on July 24th allowing him time to refund the $5,500.00 prior to my requesting arbitration. As I state in the e-mail, Mr. [redacted] did not return my calls or e-mails prior to the 24th nor did he respond to this one.

I maintain that the full amount of the deposit is due me for the reasons I have given in this e-mail and my response of the 31st.

I have nothing further to contribute to the matter.

Thank you.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

What is relevant to this complaint is that I never released Mr. [redacted] from his contract either verbally or in writing.

Once again, the contract does not have language speaking to restocking fees or cancellations.

I acknowledge that the shingle was special ordered. Mr. [redacted] asked for the deposit to purchase materials. The roofer I have contracted with now required no deposit.

The $5,500.00 has not been returned in a timely manner. I would be curious to know why the supplier has not returned the materials after over six weeks.

Incidentally, I sent Mr. [redacted] an e-mail on July 24th allowing him time to refund the $5,500.00 prior to my requesting arbitration. As I state in the e-mail, Mr. [redacted] did not return my calls or e-mails prior to the 24th nor did he respond to this one.

I maintain that the full amount of the deposit is due me for the reasons I have given in this e-mail and my response of the 31st.

I have nothing further to contribute to the matter.

Thank you.

Regards,

Business

Response:

Good morning [redacted], this letter confirm that the customer Mr. [redacted] will received his full refund of $5,500.00 before or on Monday August 25th 2014.

I will send you a copy of certified check and sign return document.

Thank you.

Business

Response:

Good morning [redacted], this letter confirm that the customer Mr. [redacted] will received his full refund of $5,500.00 before or on Monday August 25th 2014.

I will send you a copy of certified check and sign return document.

Thank you.

Review: I hired this company for a roofing project in March 2013. They replaced my roof and gutters as agreed upon. They did not properly complete the external gutter job because they did not replace the drain pipe properly. As a result, my basement is at risk of leaking/flooding due to the way they improperly installed it. I asked them to fix it back properly to avoid damage to our basement (install the new drain the same way the old one was installed). I have reached out to [redacted] the owner and manager of the job, numerous times via email, phone and in person. He promised on May 17 he would come on the May 22nd to fix it and it was only a "10 minute job". He never showed up. I reached out to him on the 22nd of May asking why he didn't come as promised and never received a response. I have been reaching out every since with no luckDesired Settlement: I would like him to finish the job he started and that I paid for.

Business

Response:

My name is [redacted] President of Howe Roofing Co. In response to complain ID [redacted] customer [redacted] contracted with Howe Roofing Company to complete a job. We decided not to put the drain back into the broken clay pipe which is the drain leading to street. The drain did not seem to be in good condition. We were not aware of any possibility of basement flooding. The customer called and we promised to correct the situation. It was not classified as an urgent matter since the job was inspected and approved by the city of [redacted] It was completed on November 20th,2013 in a satisfactory manner. If there is any clogging of the drain or backup caused by ice, Howe Roofing Company will not be responsible since the customer did not take our professional opinion. Thank you.

President of Howe Roofing Company

Review: I contracted Howe roofing to fix my garage door opener which was not functioning at all. He come April 7th and looked at the garage and determined that it was a bad spring. He told me it would be $300 to fix. I agreed. After a couple of hours he said he was going out to get a new spring. He returned and replaced the spring. He told me it was fixed and that he was finished. I gave him a check for $300. As he was leaving I tried the door and it still would not open. I stopped him before he left and showed him and he said it was probably the gear in the opener, which he did not say originally. He said he would have to get the gear and come back. He cashed my check that afternoon and I haven't seen him since. We have spoken to him on the phone a many times since and he just keeps pushing the job off. The last time we spoke he had said that he found the gear and that he wanted more $$ to finish the job, which he said was completed when I gave him the check. Obvious it wasnt. If I didnt check the door before he left I wouldn't have seen the job wasn't done right. I am right back where I started with a broken door and out $300. He should have the decency to refund my $$ since he didn't complete the job. On his web site he proclaims to be Revdex.com member in good standing, which he is not.Desired Settlement: I would like my money back..

Business

Response:

On April 7th I got a call regarding a garage door . I went out to assess the job and found that the garage door was not working. I first released the door from the opener and found that the two pulleys were not good. The springs on the door were two different weights, the cables were tangled and the brackets that hold the springs were not good. I called [redacted] and she was able to see the issues with the door. I told her that I could fix the issues that were listed above for $300.00, which would include labor and parts. The job was completed and the door was working in the presence of [redacted]. She paid me for the job and received her invoice which listed all the work that was done. Just before leaving I tried the door again and the motor in the opener kept spinning. This was a different issue and [redacted] agreed that the original job was completed. I opened the motor and found that the gears in the motor were worn out. This was a result of the two different springs that were originally on the door causing pressure to the gear inside the motor causing it to wear away. I told [redacted] that we could order the gear and replace the one inside. She said that she wanted to know how much it would cost before she committed to the purchase. She wanted to see if it was worth if to replace the gear or to buy another opener. I told her that I would find out and get back to her. I wrote the serial number and model of the opener in order to get the parts for the opener. A few days later I received a call from her husband who I had never met or spoken to in the past. He asked if the gear was ordered and I told him that I had not yet located it. I asked him to give me a few days and he said OK. The day before he made the complaint with the Revdex.com I spoke to him and told him that I purchased the parts for $34.00. He said that he was not paying for the parts because his wife had already paid for the garage door. He was rude and very disrespectful. I told him that my arrangement was with his wife and that I did not wish to speak to him any further. [redacted] did not call me. To my surprise the complaint was filed with Revdex.com. I would like [redacted] to send a copy of the invoice to Revdex.com. Attached please find pictures that document the condition of both springs that were changed, the poor condition of the cables and the pulleys also there is a picture of the new gear that was purchased. I completed the job that was explained to the customer and the opener was not a part of the original job. The opener was not identified until all the other issues were corrected.