Howell Landscaping of Georgia

Had the customer contacted us we would have had the opportunity to ease her concerns and explain and/or address any issuesThe fact of the matter is that our technician is entitled to contract work from any company he choosesAlthough we would obviously discourage our technician from using invoices not affiliated with us, we had no knowledge of this usage until defaming comments and personal information was posted onlineThe customer was well aware that her STAINPRO Groupon was honored by the technician as a representative of STAINPROHad this issue been brought to our attention we not only would have had the opportunity to make right with the customer, and address the issue with the technician but we would have gladly refunded the entire amountBeing that the customer went this route and is asking for the amount of the Groupon only, we will accept that as terms for settlement for the issue

Re: Complaint [redacted] In regard to this complaint, the customer was informed of our availability as well as the availability stipulations set forth in the "fine print" section of the voucher that she purchasedThe customer was also informed that we had not received/taken any form of payment from her and that she would need to contact Groupon to get a refund, as Groupon was the company that she paid and that retained said paymentCommunication was clear and consistent with customer.Please feel free to contact us with any questions or for further information, at any time.Thank youDean L***

StainPro sent a different company to my houseCompany -Desert Dri Foam was the company sent to my houseI did not know this until the worker handed me a receipt for 129$ but if I paid cash for the job it was only 90$I told him I had a Groupon and its already paid forHe said since there was dog pee on the carpet the charge was more Receipt I attached shows total of 129$ from Desert Dri Foam- different address, different phone number than StainproWhich kept my 35$ that I paid Groupon.If Stainpro and Desert dri foam are the same company, the worker did not know my addressHe had NO CLUEHe never knew I even paid GrouponStainPro kept my money and gave my personal information to another entityMy receipt and cell phone verifiedThere are more complaints on STAINPRO on the Revdex.com websiteI do see they have taked the Revdex.com logo off their facebook page.I do not feel safe talking to STAINPRO as they have already giving my information to complete strangersI do not want to deal with StainPro ever again as in good faith I paid this local business instead of a big chain only to be scammed

The information provided by the customer is false. She allowed our technician into her home, allowed him to complete the job and even requested and paid for additional services beyond the Groupon that she purchased, which he completed the same day while in her home. Her Groupon was redeemed on the...

spot. Picture provided shows both the customers "redeemed" voucher on the day of service with our name, StainPro (left hand side) as well as her name clearly showing. We have also provided a photo showing "redeemed" on the same date from our Merchant prospective. The technician stated that the customer was very nice and happy with the service. It is unclear to why the customer has filed a complaint and/or grounds for the inaccurate accusations. We immediately attempted to contact the customer via phone, text as well as FaceBook, which is where she posted. We have been unsuccessful in getting a response from her. This customer has also posted personal information with what we consider to be a threat, online. The refund request would need to sent to Groupon, which is who she made payment to. As for the added services, we feel it would be unethical and unfair to request additional services, have said services completed satisfactorily and be content with said services and then complain and slander to get a refund. We are willing to negotiate, however, a refund of the portion paid directly to us. Please see attached photos and contact us with any further questions or actions needed to resolve this.

Re: Complaint [redacted]In regard to this complaint, the customer was informed of our availability as well as the availability stipulations set forth in the "fine print" section of the voucher that she purchased. The customer was also informed that we had not received/taken any form of payment...

from her and that she would need to contact Groupon to get a refund, as Groupon was the company that she paid and that retained said payment. Communication was clear and consistent with customer.Please feel free to contact us with any questions or for further information, at any time.Thank you. Dean L[redacted]

Had the customer contacted us we would have had the opportunity to ease her concerns and explain and/or address any issues. The fact of the matter is that our technician is entitled to contract work from any company he chooses. Although we would obviously discourage our technician from using invoices not affiliated with us, we had no knowledge of this usage until defaming comments and personal information was posted online. The customer was well  aware that her STAINPRO Groupon was honored by the technician as a representative of STAINPRO. Had this issue been brought to our attention we not only would have had the opportunity to make right with the customer, and address  the issue with the technician but we would have gladly refunded the entire amount. Being that the customer went this route and is asking for the amount of the Groupon only, we will accept that as terms for settlement for the issue.

StainPro sent a different company to my house. Company -Desert Dri Foam was the company sent to my house. I did not know this until the worker handed me a receipt for 129$ but if I paid cash for the job it was only 90$. I told him I had a Groupon and its already paid for. He said since there was dog pee on the carpet the charge was more.  Receipt I attached shows total of 129$ from Desert Dri Foam- different address, different phone number than Stainpro. Which kept my 35$ that I paid Groupon.If Stainpro and Desert dri foam are the same company, the worker did not know my address. He had NO CLUE. He never knew I even paid Groupon. StainPro kept my money and gave my personal information to another entity. My receipt and cell phone verified. There are more complaints on STAINPRO on the Revdex.com website. I do see they have taked the Revdex.com logo off their facebook page.I do not feel safe talking to STAINPRO as they have already giving my information to complete strangers. I do not want to deal with StainPro ever again as in good faith I paid this local business instead of a big chain only to be scammed.