Hower Electrical Services

As stated on the written contract signed by this customer on 9-28-prior to the start of this jobWork to be completed was as follows: Install customers 22KW [redacted] generator, includes feet underground gas line from meter to generator, feet electrical line from panel to generator, level concrete pad for generatorTry to replace concrete drive pieces back in an orderly fashion." Total agreed cost of $plus the 200-amp transfer switch he could not use$and the transfer-switch was given the day we started and $was payable upon completion of the jobI first spoke to this customer earlier in the summer about this job but he wanted to get other bids and compare pricesThe original bid I quoted was for $to run a underground gas line feet $to run a underground Electric line feet $Plus $for the driveway, (to cutout a 24inch wide section, the width of the drive for trenching, remove and replace with new concrete)He called me back on 9-28-15, saying he wanted to go over pricing again to get his generator finishedHe had started to do some of the work himself but he said he got sick; was terminally ill; and could not finish itTo finish installing his generator we needed to start with the gas line at his gas meter in the front yard, we also needed to cut out about a 24-inch wide portion across the width of his concrete driveway to trench the gas line back to the generatorHe said not to worry about the portion of the drive we needed to cut out, because the whole driveway was being replaced with all new concrete in the spring of He stated, "Just take your bucket and tear up the pieces you need to get through and set them back in as best as you can." I told the customer that this portion of the drive would be very lumpy because we could not get them back into the original positionHe said he didn't care what it looked like because this is why he was doing this now, so he wouldn't have to tear up the new drivewayAlso he said he used the driveway on the other side of the houseThe driveway was already cracked in the direction we needed to remove it, so I agreed to thisThe gas line continued around the side yard of the house and back another feet to the generator.His generator was sitting on a concrete slab in the backyard about feet from the houseHe wanted me to level this slab and run the electrical conduit to the house and connect the wires into a panel he had already installed.He wanted me to run the electric and the gas in the same trench in order to try and get the price downI spoke to the technician from the gas company that I coordinate jobs like this with about how we could get the correct gas pressure that far awayI also confirmed with him it was ok to bury the gas line and electric conduit in the same trenchThere is not any code violation on the electric side and he said I would be ok if I used a tracer wire alongside the gas lineWe even went a step further and dug the trench deeper so we could add dirt and a yellow gas warning ribbon before laying in the electrical conduitThe customer also said not to worry about grass seed or straw (however we did put some down).Based on this, we agreed to the price of $plus the transfer switch and scheduled the job to be started on October the 12th.On Monday October the 12th, we started working on his generatorPrior to us starting the gas company's technician came out and did his part, so we would have sufficient gas pressure to the generator.We picked out the concrete pieces we needed to get through the driveway and trenched a hole feet deep from the gas meter to the generator, then we laid in the 1/IPS gas pipe with tracer wire, then we attached a 1/IPS riser to the gas meter, and then we installed another 1/IPS riser with an [redacted] ***r 1813C regulator on the generator side, with a full flow shut off valve, so we had the correct gas pressure and flexible rubber hose attached to the generatorWe added several inches of dirt and then laid in a yellow ribbon stating, "warning buried gas line".Then we laid in the inch SCHPVC electrical conduit from the generator to one of the connections, the customer had cut out of his panelWe then pulled in our generator feeder and control wires (Section 300.3(c)(1) of [redacted] allows putting the control wires in the same conduit as the feeders) so all the connections in the back of the generator are to code and manufacture compliant.We then filled in the trench and heaped the excess dirt overtop of the trench for settling (per industry standard of piling up dirt on top of the trench, so settling will not be noticed) or to prevent any sink holes.I feel we met or exceeded all code and manufacture requirementsWe installed all the materials in a workmanlike manner and we used all the gas company's required materials for this installation.While finishing up the contracted work, at about 3:pm on October the 13th, the customer's wife came outside to check on our progressI told her we would be finished in a few minutesShe said we would have to come back the next day to get paid, because he (the customer) had added more work than we agreed to because he thought we finished this job too fastI informed her that I had scheduled appointments the next day and needed to settle up for this completed job todayI would be willing to possibly schedule the additional work they needed done on a later date.This went back and forth a few more times and finally I went inside to talk directly with the customerHe was very argumentative and started shouting and screaming at meHe said if I wanted the rest of my money, I had to come back tomorrow because he added another day's work for me to doHe said the only way he would pay me, was is if I would level out the dirt driveway on the other side of his houseHe had tons of dirt delivered out back and he insisted I spread it out and scrape his drive with my tractorHe also wanted me to drag a 6-foot x 10-foot x 5-inch-thick concrete pad from the furthest part of the backyard to the side door of his house for a walk wayI was very upset and considered filing a complaint against this customerHowever, I felt empathy for him since he stated he was terminally ill, and decided it would be best to do what he asked in order to get paid for what we agreed on and so I wouldn't have to come backTherefore, we finished the work we agreed to do per the contract and then we hauled up the dirt and smoothed out his drivewayWe also drug up the concrete slab with chains hooked to my tractor and positioned it level in front of the side doorFinally, his wife came out and handed me a check for the balance due on the contracted work of $that was completed.In my opinion, this customer should owe me for the additional labor he added before he would pay me for the work agreed to per the contractI have a sub-compact tractor and it took a long time to hull up tons of dirt from feet behind his houseIn order to get the concrete slab up to the door I had to drag it over top of the area we just covered and seededWe had to drag this slab up from the furthest part of his back yard and over the trench, which spread out the dirt and created roughness in the backyardHowever, this was per his instruction and this work was not agreed to as part of the contract.He called me on December 24th (over months later) screaming and threating meHe demanded I come over and fix "items that did not meet his standards" and that I better repair his yardI told him to stop bullying me and that he should compensate me for the extra work he hijacked from me.The next time he called me was Dec 31st He was very demanding, rude, and was cursing so I did hang up on himThe aggressive way this customer communicates is very hard to get past or work withAt this point, due to his hostility and behavior, I would not feel comfortable going to his home without someone else present.I don't feel this complaint is justified or fairOther than refusing to listen to his brutality, I find no truth in any part of his complaintI strive to provide the best customer satisfaction and service for my customersIf this was a legitimate complaint or the customer was reasonable; I would work with the customer to resolve the issueI am Master Electrician with a contractor's license in the State of Ohio and West Virginia with several years of experienceI am also Factory Trained and Certified for Sales, Service, Warranty and installation of [redacted] I have installed many of these generators and have a long list of very satisfied customersNormally after the instillation of a generator I do a product review with the customer that shows them the safety, maintenance and general information about their generator and it clears up any of their concerns about code or manufacture requirements concerning the installation of their generator.If an approved (by both parties) certified [redacted] *nstaller inspects the installation of this generator and feels it is not installed per factory requirements or codes; I would be willing to work with them to rectify any issue [redacted] [redacted] ***

CURENTLY I AM STILL GATHERING INFORMATION FOR THE
PROCEUTING ATTORNEYS OFFICE FROM OTHER VICTIMS OF *** *** BUSINESS FRAUD MY CIVIL SUIT CONCERNING JIM HOWER ELECTRICAL SERVICES IS STILL BEING PUT TOGETHER WITH OTHER VICTIMS OF THE SAME TYPE OF FRAUDI WILL KEEP YOU UP TO DATE OF EVERY STEP AS PROGRESS DEVELOPESAT THIS POINT IM GATHERING INFORMATION TO PRESENT TO THE *** *** PROSOCUTORS OFFICEAS SOON AS MY CIVIL CASE DEVELOPS A COURT DATE AND ID NUMBER I WILL SEND YOU A COPY OF THIS INFORMATION *** ***

As stated on the written contract signed by this customer on 9-28-15 prior to the start of this job. Work to be completed was as follows: Install customers 22KW [redacted] generator, includes 300 feet underground gas line from meter to generator, 125 feet electrical line from panel to generator, level concrete pad for generator. Try to replace concrete drive pieces back in an orderly fashion." Total agreed cost of $4000.00 plus the 200-amp transfer switch he could not use. $2000.00 and the transfer-switch was given the day we started and $2000.00 was payable upon completion of the job. I first spoke to this customer earlier in the summer about this job but he wanted to get other bids and compare prices. The original bid I quoted was for $7875.00 to run a underground gas line 300 feet $4500.00 to run a underground Electric line 125 feet $1875.00 Plus $1500.00 for the driveway, (to cutout a 24inch wide section, the width of the drive for trenching, remove and replace with new concrete). He called me back on 9-28-15, saying he wanted to go over pricing again to get his generator finished. He had started to do some of the work himself but he said he got sick; was terminally ill; and could not finish it. To finish installing his generator we needed to start with the gas line at his gas meter in the front yard, we also needed to cut out about a 24-inch wide portion across the width of his concrete driveway to trench the gas line back to the generator. He said not to worry about the portion of the drive we needed to cut out, because the whole driveway was being replaced with all new concrete in the spring of 2016. He stated, "Just take your bucket and tear up the pieces you need to get through and set them back in as best as you can." I told the customer that this portion of the drive would be very lumpy because we could not get them back into the original position. He said he didn't care what it looked like because this is why he was doing this now, so he wouldn't have to tear up the new driveway. Also he said he used the driveway on the other side of the house. The driveway was already cracked in the direction we needed to remove it, so I agreed to this. The gas line continued around the side yard of the house and back another 125 feet to the generator.His generator was sitting on a concrete slab in the backyard about 125 feet from the house. He wanted me to level this slab and run the electrical conduit to the house and connect the wires into a panel he had already installed.He wanted me to run the electric and the gas in the same trench in order to try and get the price down. I spoke to the technician from the gas company that I coordinate jobs like this with about how we could get the correct gas pressure that far away. I also confirmed with him it was ok to bury the gas line and electric conduit in the same trench. There is not any code violation on the electric side and he said I would be ok if I used a tracer wire alongside the gas line. We even went a step further and dug the trench deeper so we could add dirt and a yellow gas warning ribbon before laying in the electrical conduit. The customer also said not to worry about grass seed or straw (however we did put some down).Based on this, we agreed to the price of $4000.00 plus the transfer switch and scheduled the job to be started on October the 12th.On Monday October the 12th, we started working on his generator. Prior to us starting the gas company's technician came out and did his part, so we would have sufficient gas pressure to the generator.We picked out the concrete pieces we needed to get through the driveway and trenched a hole 3 feet deep from the gas meter to the generator, then we laid in the 1 1/4 IPS gas pipe with tracer wire, then we attached a 1 1/4 IPS riser to the gas meter, and then we installed another 1 1/4 IPS riser with an [redacted]r 1813C regulator on the generator side, with a full flow shut off valve, so we had the correct gas pressure and flexible rubber hose attached to the generator. We added several inches of dirt and then laid in a yellow ribbon stating, "warning buried gas line".Then we laid in the 2 inch SCH40 PVC electrical conduit from the generator to one of the connections, the customer had cut out of his panel. We then pulled in our generator feeder and control wires (Section 300.3(c)(1) of [redacted] allows putting the control wires in the same conduit as the feeders) so all the connections in the back of the generator are to code and manufacture compliant.We then filled in the trench and heaped the excess dirt overtop of the trench for settling (per industry standard of piling up dirt on top of the trench, so settling will not be noticed) or to prevent any sink holes.I feel we met or exceeded all code and manufacture requirements. We installed all the materials in a workmanlike manner and we used all the gas company's required materials for this installation.While finishing up the contracted work, at about 3:00 pm on October the 13th, the customer's wife came outside to check on our progress. I told her we would be finished in a few minutes. She said we would have to come back the next day to get paid, because he (the customer) had added more work than we agreed to because he thought we finished this job too fast. I informed her that I had scheduled appointments the next day and needed to settle up for this completed job today. I would be willing to possibly schedule the additional work they needed done on a later date.This went back and forth a few more times and finally I went inside to talk directly with the customer. He was very argumentative and started shouting and screaming at me. He said if I wanted the rest of my money, I had to come back tomorrow because he added another day's work for me to do. He said the only way he would pay me, was is if I would level out the dirt driveway on the other side of his house. He had 16 tons of dirt delivered out back and he insisted I spread it out and scrape his drive with my tractor. He also wanted me to drag a 6-foot x 10-foot x 5-inch-thick concrete pad from the furthest part of the backyard to the side door of his house for a walk way. I was very upset and considered filing a complaint against this customer. However, I felt empathy for him since he stated he was terminally ill, and decided it would be best to do what he asked in order to get paid for what we agreed on and so I wouldn't have to come back. Therefore, we finished the work we agreed to do per the contract and then we hauled up the dirt and smoothed out his driveway. We also drug up the concrete slab with chains hooked to my tractor and positioned it level in front of the side door. Finally, his wife came out and handed me a check for the balance due on the contracted work of $2000.00 that was completed.In my opinion, this customer should owe me for the additional labor he added before he would pay me for the work agreed to per the contract. I have a sub-compact tractor and it took a long time to hull up 16 tons of dirt from 200 feet behind his house. In order to get the concrete slab up to the door I had to drag it over top of the area we just covered and seeded. We had to drag this slab up from the furthest part of his back yard and over the trench, which spread out the dirt and created roughness in the backyard. However, this was per his instruction and this work was not agreed to as part of the contract.He called me on December 24th (over 2 months later) screaming and threating me. He demanded I come over and fix "items that did not meet his standards" and that I better repair his yard. I told him to stop bullying me and that he should compensate me for the extra work he hijacked from me.The next time he called me was Dec 31st . He was very demanding, rude, and was cursing so I did hang up on him. The aggressive way this customer communicates is very hard to get past or work with. At this point, due to his hostility and behavior, I would not feel comfortable going to his home without someone else present.I don't feel this complaint is justified or fair. Other than refusing to listen to his brutality, I find no truth in any part of his complaint. I strive to provide the best customer satisfaction and service for my customers. If this was a legitimate complaint or the customer was reasonable; I would work with the customer to resolve the issue. I am Master Electrician with a contractor's license in the State of Ohio and West Virginia with several years of experience. I am also Factory Trained and Certified for Sales, Service, Warranty and installation of [redacted]. I have installed many of these generators and have a long list of very satisfied customers. Normally after the instillation of a generator I do a product review with the customer that shows them the safety, maintenance and general information about their generator and it clears up any of their concerns about code or manufacture requirements concerning the installation of their generator.If an approved (by both parties) certified [redacted]nstaller inspects the installation of this generator and feels it is not installed per factory requirements or codes; I would be willing to work with them to rectify any issue. [redacted]  [redacted]