Hoy

September 7, CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample product, continued to be delivered to your residence Failure to stop delivery was reviewed with the local distributor and regional manager They have taken measures which will ensure delivery ceases at this address Additionally, contractor’s route list will be highlighted with a STAY OUT designation Manager will spot check addressAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact our Customer Service Center at 1-800-***-***Sincerely, [redacted] CSSS Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Ms [redacted] First, I would like to apologize for the delay in responding to your complaint filed with the Revdex.com After speaking with you today I’ve communicated to the Distribution team and the Manager of another Local Values/Inside Shopper was delivered todayThe Manager will work closely with the distribution team so that this does not happen again in the futureShould you have any more problems, please don’t hesitate to call me directlyAgain, I apologize for the inconvenience this has causedSincerely, Brenda [redacted] Circulation Ombudsman Tribune Media Group [redacted] @tribpub.com ext

Dear Ms***First and foremost, please accept my deepest
apology for the billing issue on your account. Our customer service team should had explained the Premium Edition
charges and corrected your original paid through date. We value your business and want to see you
continue your
home delivery service.Per our conversation this is confirmation
that I’ve restarted your service and corrected the paid through date for
3/16/16. For your inconvenience I’ve
extended your subscription for an additional weeks. The new
expiration date is 4/13/16.Again, I apologize for the issue with
your account.Please
feel free to contact me if you should have any additional questions.We
appreciate your valuable feedback.Sincerely,Brenda ***Circulation OmbudsmanTribune Media [email protected]

Here is the delivery history of “Inside Shopper,” since I filed my complaint.December 16: No delivery of “Inside Shopper” to my addressDecember 23: Delivery of “Inside Shopper” to my addressI reported the delivery to [email protected] 30: No delivery of “Inside Shopper” to my addressOn December 23, after I reported the delivery and reminded the Chicago Tribune about the Revdex.com complaint, I received a phone call from Brenda ***, Circulation Ombudsman, from the Tribune Media GroupShe told me that she would communicate with the Distribution Team and its Manager, in order to permanently stop “Inside Shopper” delivery to my houseShe said that if I have further delivery issues, I should contact her at her direct phone numberIt’s been a little over a week since talking to Ms***It’s difficult to determine whether delivery has stopped permanentlyOnly time will tellHowever, it is good to have the name and direct contact information of a person who seems willing to help me
I have reviewed the response made by the business in reference to complaint ID 10988869, and find that this resolution is satisfactory to me
Sincerely,
Anna Maria ***

Active Fin De Semana (Hoy) Saturday subscription, active since February 28, under the name of *** *** will cease delivery on May 13, 2016. A voicemail has been left for Ms*** to call if she decides to continue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted] First, I would like to apologize for the delay in responding to your complaint filed with the Revdex.com.  After speaking with you today I’ve communicated to the Distribution team and the Manager of another Local Values/Inside Shopper was delivered today. The...

Manager will work closely with the distribution team so that this does not happen again in the future. Should you have any more problems, please don’t hesitate to call me directly. Again, I apologize for the inconvenience this has caused. Sincerely, Brenda [redacted] Circulation Ombudsman Tribune Media Group [redacted]@tribpub.com 1.800.829.8000 ext 6883

I don’t recall having spoken to anyone in early June. Had someone phoned at that time, I probably would not have filed a Revdex.com complaint on June 8.On June 20 and 22, I received voicemails from [redacted] (National Service and Delivery Manager, Business Services, [redacted] Media Group). She had contacted people “in the field,” and wanted to know whether “[redacted]” had stopped being delivered. When we spoke on June 22, I confirmed that “IS” had not been delivered that day.[redacted] (CSSS Escalations Team) was also helpful, eventually contacting my area’s Home Delivery Director, asking him to resolve my delivery issue. On June 22, she said that she will follow up later to make sure that delivery has truly stopped.[redacted] mentioned that a new distributor began working in my area on May 23, around the time I started receiving “IS” again. “IS” delivery seems to have stopped. However, I wonder what will happen when we get a new distributor again.

Dear Ms. [redacted], I continue to work with the distribution team to ensure no [redacted]s are delivered to your home.  We last spoke in early June where you indicated you received a copy on June 1, 2016.  I have left you a voicemail and left you a voicemail to confirm that you have...

not received and further deliveries.I apologize that it has taken up so much of your time and efforts to get deliveries stopped.Please confirm status.

September 7, 2017   CT Revdex.com Case # [redacted]   I’m writing in response to your concern filed with the Revdex.com. Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample product, continued to be delivered to your residence. ...

Failure to stop delivery was reviewed with the local distributor and regional manager.  They have taken measures which will ensure delivery ceases at this address.  Additionally, contractor’s route list will be highlighted with a STAY OUT designation.  Manager will spot check address. Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact our Customer Service Center at 1-800-[redacted]. Sincerely,   [redacted]
CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10989449, and find that this resolution is satisfactory to me.
Sincerely,
Catherine [redacted]