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Hoyer Homes LLC

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Hoyer Homes LLC Reviews (1)

To Whom it May Concern:I am responding to Complaint ID [redacted] regarding a single family home my company Hoyer Homes LLC built at [redacted] and sold 10/2/15 to [redacted] and his concern about the workmanship and warranty coverage.  At the end of one...

year the homebuyers need to provide a letter in writing stating which workmanship defects should be addressed at the end of the warranty period.  (see below for excerpt from Warranty booklet on proper procedure)Mr. [redacted] incorrectly thought my company does a one year home inspection in addition to responding to his list.  Below is the complete list of items given to me via email on 9/24/16-Upstairs hall bathroom door gets stuck (rubs frame and is hard to open/close)-front door latch gets stuck inside door so door doesn't latch/close sometimes -the front door still has a little gap around it up top-one touch up paint spot that was missed on initial (tape still on wall), in toilet room of master bath-Nail/screw coming through the ceiling in almost every upstairs room along the edges of each room and as a result there are also craters in drywall at these locations-the upstairs hall around corner and at one spot in master bedroom creak as bad as my 1901 house in everett does when walking aroundAll items were addressed by my warranty department on 11/2/16.I did not hear anything from Mr. [redacted] until December 11th via text message at which time he wanted items added to his one year list with no mention of incomplete items from his original list (9/24/16).Excerpt from 2/10 Warranty booklet Section IV CWorkmanship and System Defects must be reported to the Builder/ Seller as soon as possible but no later than 15 days after the expiration of the applicable term of the warranty.  Send written notification to Your Builder/Seller listing completely the specific Defects(s) and the date the Defect(s) occurred.  The Defect will not be covered under this warranty if the Notice is received more than 15 days after the expiration of the warranty term.  These time limits are a material condition of this warranty.  It is recommended (but not required) that Your letter be sent by certified mail, return receipt requested so You have a record of when Your letter was sent and received.I take my warranty and reputation as a builder very seriously and look for an expedient resolution to this complaint.Thanks,Keith H[redacted]Hoyer Homes, LLC

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Address: 1801 Grove St STE B, Marysville, Washington, United States, 98270-4333

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