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Hoyle Realty

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Hoyle Realty Reviews (2)

Please see below in response to the complaint; Her complaint states she purchased passes and was only able to use 4, which means each of her passes were used at least once, and she was looking for a refund for the *** My customer service agent as well as myself went back and forth
with *** ***. On August **,She reached out to me for the first time about her husband’s unused pass We offered her the option to upgrade his pass to the year season pass promotion for the difference from what she originally paid for the pass to include which would be $39. On Sept *, after the park had closed; She stated that because her friend received a refund she just assumed she would receive one. I explained her friend may have provided her misinformationHer friend received a refund as she notified us within a short time frame of purchasing that she would not need her additional pass; which was different from what *** *** had done- notifying us of an unused pass at the end of the season. She wrote me back an aggressive email, at that time I asked *** *** to call me so we may discuss over the phone her options to transition her pass without a fee to next year. I also tried calling *** ***, both of which I did not receive a response from Thank you Taryn E*** *** *** Waterpark Assistant General Manager *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business was inaccurate.  I had called many times before Aug [redacted] without receiving any response and it was only on that date and after expressing annoyance at the lack of response that I was given an email address and told that it was probably the only way to actually get an answer.  When I still didn't get any answer to my email I sent another one on Aug. **.  After STILL not receiving a reply I emailed AGAIN on September [redacted] stating that the season was almost over and I wanted a response by the end of the season.  I received my first response from the company on September *, two days after the park had closed for the season.  After a week of unanswered phone calls and more than a week of unanswered emails they strung me along until it was too late to do anything about it and then falsely accuse me of waiting until the last minute.I had known that refunds were given to other customers who had not activated their passes, and had no reason to believe that I wouldn't be granted the same courtesy.  Had I known that this policy wouldn't be honored for us my husband would have made sure to get there at least once.They are defending their poor customer service and arbitrary business practices with worse customer service and dishonesty. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 6811 Folger Dr, Fishkill, North Carolina, United States, 28270-5945

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