I am aware of the facts regarding the complaint filed by Mr. [redacted]. I have been in contact with Mr. [redacted] via email last week and we are working to resolve all outstanding issues. Although this project has taken far longer than acceptable there have been several factors beyond our...
control contributing to the delay. We are in communication with the county building inspectors office and hope to have this mater resolved and behind us all very soon. At such time I will forward to your attention a signed certificate of completion.Best Regards,James T. S[redacted]V.P. of OperationsAAPCO, L.C.
It saddens me that Mrs. [redacted] felt compelled to file a complaint. None of the dates listed in his complaint have any accuracy. The date of purchase was December 6, 2014. The problem could not have occurred on December 15, 2014, the windows installation did not start until December 17th and...
completed on December 21st. He states that he talked to our company on January 15, 2015. He then states that he has been calling since March. I know that there are often times different points of view in complaints such as this. Our records indicate that we received not communication from Mr. [redacted] until September 2015. At that time he advised of a seal failure within one of his window units. Our service department told him that due to his distance from our office that he could save a lot of travel time if could assist us by taking a photo of the identification sticker located on the window and forwarding it to us. This would provide all necessary information to order replacement parts. He agreed to do so. A few weeks passed and he called back asking why we had not been to his home. We reminded him that he was to have sent us the information, which he had not. He again agreed to send us a photo. We waited and again received no photo. In October 2015 he sent a late night profanity laced text message on the mobile device of our service writer. He wanted to know when we were going to fix his window. Whereas we did not receive the photo, we sent a service tech to his home on November 3, 2015 to get the information from the sticker. We placed an order for the parts and, due to plant closings for the holidays, we received the parts on January 5, 2016. We reached out to Mr. [redacted] today and have scheduled a date for installation. Sincerely,James [redacted]V.P. of OperationsAAPCO
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Please extend my apology to Mrs. [redacted] for the delay in addressing her concern. We were scheduled to perform the service last week but were unable to do so due to the weather. We had a crew at her home on May 16th, at which time the repairs were completed to her satisfaction. If I can be of...
any further service to Mrs. [redacted] she my contract me directly at [redacted] Sincerely,James *. S[redacted]V.P. of OperationsAAPCO, L.C.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have not signed anything. And I don't accept the customer service or the way they let one of their contractors continue to work on my house while under the influence of alcohol after they became aware of the erratic behavior. They did in no way offer a discount or try to make it right with me . A job that was supposed to take a week took 6 weeks. We paid $27,000 for siding and they were not willing to give us a worthy discount for what we endured for 6 weeks with one of their contractors who became biligerent and almost violent. The guy was eventually fired for his actions on our job yet AAPCO did nothing to make it right with us. I am not satisfied
I have contacted the consumer and addressed all concerns of workmanship. Upon completion the consumer was asked to sign a certificate of completion. He declined at this time stating that he would like ot have a friend inspect the work prior to signing. Please extend my apology to the consumer...
for the time it took to correct this matter and advise that we remain available to address any further concerns he may have.Sincerely, James T. S[redacted]
[redacted] AAPCO
Revdex.com spoke with the business regarding this complaint. At this time the job has been competed and the customer signed a statement of completion and will be contacting our office.
I am aware of the facts regarding the complaint filed by Mr. [redacted]. I have been in contact with Mr. [redacted] via email last week and we are working to resolve all outstanding issues. Although this project has taken far longer than acceptable there have been several factors beyond our...
control contributing to the delay. We are in communication with the county building inspectors office and hope to have this mater resolved and behind us all very soon. At such time I will forward to your attention a signed certificate of completion.Best Regards,James T. S[redacted]V.P. of OperationsAAPCO, L.C.
It saddens me that Mrs. [redacted] felt compelled to file a complaint. None of the dates listed in his complaint have any accuracy. The date of purchase was December 6, 2014. The problem could not have occurred on December 15, 2014, the windows installation did not start until December 17th and...
completed on December 21st. He states that he talked to our company on January 15, 2015. He then states that he has been calling since March. I know that there are often times different points of view in complaints such as this. Our records indicate that we received not communication from Mr. [redacted] until September 2015. At that time he advised of a seal failure within one of his window units. Our service department told him that due to his distance from our office that he could save a lot of travel time if could assist us by taking a photo of the identification sticker located on the window and forwarding it to us. This would provide all necessary information to order replacement parts. He agreed to do so. A few weeks passed and he called back asking why we had not been to his home. We reminded him that he was to have sent us the information, which he had not. He again agreed to send us a photo. We waited and again received no photo. In October 2015 he sent a late night profanity laced text message on the mobile device of our service writer. He wanted to know when we were going to fix his window. Whereas we did not receive the photo, we sent a service tech to his home on November 3, 2015 to get the information from the sticker. We placed an order for the parts and, due to plant closings for the holidays, we received the parts on January 5, 2016. We reached out to Mr. [redacted] today and have scheduled a date for installation. Sincerely,James [redacted]V.P. of OperationsAAPCO
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Please extend my apology to Mrs. [redacted] for the delay in addressing her concern. We were scheduled to perform the service last week but were unable to do so due to the weather. We had a crew at her home on May 16th, at which time the repairs were completed to her satisfaction. If I can be of...
any further service to Mrs. [redacted] she my contract me directly at [redacted] Sincerely,James *. S[redacted]V.P. of OperationsAAPCO, L.C.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have not signed anything. And I don't accept the customer service or the way they let one of their contractors continue to work on my house while under the influence of alcohol after they became aware of the erratic behavior. They did in no way offer a discount or try to make it right with me . A job that was supposed to take a week took 6 weeks. We paid $27,000 for siding and they were not willing to give us a worthy discount for what we endured for 6 weeks with one of their contractors who became biligerent and almost violent. The guy was eventually fired for his actions on our job yet AAPCO did nothing to make it right with us. I am not satisfied
I have contacted the consumer and addressed all concerns of workmanship. Upon completion the consumer was asked to sign a certificate of completion. He declined at this time stating that he would like ot have a friend inspect the work prior to signing. Please extend my apology to the consumer...
for the time it took to correct this matter and advise that we remain available to address any further concerns he may have.Sincerely, James T. S[redacted]
[redacted] AAPCO
Revdex.com spoke with the business regarding this complaint. At this time the job has been competed and the customer signed a statement of completion and will be contacting our office.