Ms [redacted] has been contacted by the Vista Store District Manager we sent to the customer a settlement offer and we're waiting for customer response.Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The information sheet attached does not list Castrol ATF as "Licensed and approved for use in", or even as "Recommended for use in", but instead, only lists it as "Suitable for use in...Honda/Acura".The owners manual for my car, and EVERY Acura, lists Honda/Acura ATF-Zas the only acceptable transmission fluidIt does not list any acceptable substitutesIn addition, every Acura mechanic I have talked to says you should never use anything but ATF-Z1.Synfast oil change did NOT use the correct ATF and subsequently destroyed my transmission within week of the fluid changeTheir refusal to accept responsibility for this is the very basis of my complaintI will consider this matter closed when I have received $4, Regards, [redacted]
Dear Ms**, According to our claim department we sent a check with the amount of $plus a $Gift certificate can you please confirm that you received the check and the certificate? Once again I am sorry that you had a bad experience in our SynFast Oil Change locationThanks [redacted] ***Operations Manager
To Whom May I concern,According to our records Ms [redacted] vehicle was already repair at no customer expenses, Synfast Oil Change replaced the Oil Pan on Ms [redacted] vehicle and the claim should be closes.Regards [redacted] ***Operation Manager
Ms [redacted] has been contacted by the Vista Store District Manager we sent to the customer a settlement offer and we're waiting for customer response.Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The information sheet attached does not list Castrol ATF as "Licensed and approved for use in", or even as "Recommended for use in", but instead, only lists it as "Suitable for use in...Honda/Acura".The owners manual for my car, and EVERY Acura, lists Honda/Acura ATF-Zas the only acceptable transmission fluidIt does not list any acceptable substitutesIn addition, every Acura mechanic I have talked to says you should never use anything but ATF-Z1.Synfast oil change did NOT use the correct ATF and subsequently destroyed my transmission within week of the fluid changeTheir refusal to accept responsibility for this is the very basis of my complaintI will consider this matter closed when I have received $4, Regards, [redacted]
Dear Ms**, According to our claim department we sent a check with the amount of $plus a $Gift certificate can you please confirm that you received the check and the certificate? Once again I am sorry that you had a bad experience in our SynFast Oil Change locationThanks [redacted] ***Operations Manager
To Whom May I concern,According to our records Ms [redacted] vehicle was already repair at no customer expenses, Synfast Oil Change replaced the Oil Pan on Ms [redacted] vehicle and the claim should be closes.Regards [redacted] ***Operation Manager