Re: Order: [redacted] This customer placed an order with us and we explained the error, in detailThe item that was displayed is NOT the product we were sellingWe were selling a different product altogether, and the UPC for the product we are selling erroneously matched and displayed on this listingThis does happen from time to time as the catalog that marketplace uses to matches products gets incorrect information listed in it frequentlyWe emailed a prepaid return label and the Return information, as listed below FedEx Tracking Number: [redacted] SYNNEX Corp[redacted] FLIGHT AVEDock#50NLegacy Building 836CHINO, CA,
Hello,This email is in regards to *** * ***, Order # 4###-###-####**ID ***This customer contacted us by email on June 16th to let us know that her product arrived damagedSince it did not ship out that way, we have to file a claim with the carrier, FedExWe did request
photos, showing the damaged item, as we do with all damaged items received, as it helps us and the carrier get it resolved fasterWe did receive them the same day so we then filed a claim with FedExdays after she contacted us, we let her know that FedEx would be returning to her address to pick up the damaged itemWe asked her to contact us once they pick this upSince we hadn't heard from her, we followed up on June 22nd and June 29thOn the 29th, we emailed her to let her know that according to the FedEx call tag, ***, FedEx attempted to pick up the item but the customer refused and cancelled the pick up.We didn't receive a reply until July 7th, when she requested a return labelSince this is a damaged claim with the carrier, we had to let them pick this up and not go back to the warehouse.We had to then contact FedEx and ask them to reopen this claimWe emailed her on July 11th asking her to "Please leave note for FedEx as to the location of the item to be picked up." and July 19th, requesting information about FedEx picking this upWe received her reply July 19thThe package wasn't available to pick up so she asked us to issue another (3rd request to Fed Ex to pick this up) because it was never availableShe informed us that "I was not home and you did not tell him to pick up at the back door.' Although we did in a previous emailSo again, we asked her to let us know when it gets picked upOn July 30th, she emailed us to let us know that it had been picked up.Although this has not been received yet (due for delivery August 3rd), we will go ahead and issue a full refund for this order.Please let us know if you need any further information.*** ***HPP Enterprises
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is marginally satisfactory to me; the unilateral use of PayPal eroded the refund, due to the PayPal fee
Regards,
* *** *** **
Assigned ID [redacted] Re: Order:[redacted] This customer placed an order with us and we explained the error. We provided the return information yet didn’t provide the return shipping label, as an oversight. When we issue a refund, a full refund is the maximum...
we can refund as this went through the Walmart.com site and we do not have access to that information. However, we have issued a refund through our PayPal account in the amount of $28.90.I hope the customer finds this satisfactory. Please find the confirmation of payment below. Payment Sent (Unique Transaction ID # [redacted])Sent to:[redacted](The recipient of this payment is Unverified)Email:[redacted]@md.metrocast.netAmount sent:-$28.90 USDFee amount:$0.00 USDNet amount:-$28.90 USDDate:Jan 10, 2017Time:06:20:59 PSTStatus:CompletedSubject:You have sent $28.90 USD to [redacted] with PayPalNote:Please forgive the oversight of providing a prepaid label for your return. #[redacted]Funding Type:PayPal BalanceFunding Source:$28.90 USD - PayPal AccountSincerely,[redacted]HPP Enterprises
Re: Order:[redacted] This customer placed an order with us and we explained the error, in detail. The item that was displayed is NOT the product we were selling. We were selling a different product altogether, and the UPC for the product we are selling erroneously matched...
and displayed on this listing. This does happen from time to time as the catalog that marketplace uses to matches products gets incorrect information listed in it frequently. We emailed a prepaid return label and the Return information, as listed below. FedEx Tracking Number: [redacted]SYNNEX Corp.[redacted]15065 FLIGHT AVEDock#50NLegacy Building 836CHINO, CA, 91710
Re: Order: [redacted] This customer placed an order with us and we explained the error, in detailThe item that was displayed is NOT the product we were sellingWe were selling a different product altogether, and the UPC for the product we are selling erroneously matched and displayed on this listingThis does happen from time to time as the catalog that marketplace uses to matches products gets incorrect information listed in it frequentlyWe emailed a prepaid return label and the Return information, as listed below FedEx Tracking Number: [redacted] SYNNEX Corp[redacted] FLIGHT AVEDock#50NLegacy Building 836CHINO, CA,
Hello,This email is in regards to *** * ***, Order # 4###-###-####**ID ***This customer contacted us by email on June 16th to let us know that her product arrived damagedSince it did not ship out that way, we have to file a claim with the carrier, FedExWe did request
photos, showing the damaged item, as we do with all damaged items received, as it helps us and the carrier get it resolved fasterWe did receive them the same day so we then filed a claim with FedExdays after she contacted us, we let her know that FedEx would be returning to her address to pick up the damaged itemWe asked her to contact us once they pick this upSince we hadn't heard from her, we followed up on June 22nd and June 29thOn the 29th, we emailed her to let her know that according to the FedEx call tag, ***, FedEx attempted to pick up the item but the customer refused and cancelled the pick up.We didn't receive a reply until July 7th, when she requested a return labelSince this is a damaged claim with the carrier, we had to let them pick this up and not go back to the warehouse.We had to then contact FedEx and ask them to reopen this claimWe emailed her on July 11th asking her to "Please leave note for FedEx as to the location of the item to be picked up." and July 19th, requesting information about FedEx picking this upWe received her reply July 19thThe package wasn't available to pick up so she asked us to issue another (3rd request to Fed Ex to pick this up) because it was never availableShe informed us that "I was not home and you did not tell him to pick up at the back door.' Although we did in a previous emailSo again, we asked her to let us know when it gets picked upOn July 30th, she emailed us to let us know that it had been picked up.Although this has not been received yet (due for delivery August 3rd), we will go ahead and issue a full refund for this order.Please let us know if you need any further information.*** ***HPP Enterprises
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is marginally satisfactory to me; the unilateral use of PayPal eroded the refund, due to the PayPal fee
Regards,
* *** *** **
Assigned ID [redacted] Re: Order:[redacted] This customer placed an order with us and we explained the error. We provided the return information yet didn’t provide the return shipping label, as an oversight. When we issue a refund, a full refund is the maximum...
we can refund as this went through the Walmart.com site and we do not have access to that information. However, we have issued a refund through our PayPal account in the amount of $28.90.I hope the customer finds this satisfactory. Please find the confirmation of payment below. Payment Sent (Unique Transaction ID # [redacted])Sent to:[redacted](The recipient of this payment is Unverified)Email:[redacted]@md.metrocast.netAmount sent:-$28.90 USDFee amount:$0.00 USDNet amount:-$28.90 USDDate:Jan 10, 2017Time:06:20:59 PSTStatus:CompletedSubject:You have sent $28.90 USD to [redacted] with PayPalNote:Please forgive the oversight of providing a prepaid label for your return. #[redacted]Funding Type:PayPal BalanceFunding Source:$28.90 USD - PayPal AccountSincerely,[redacted]HPP Enterprises
Re: Order:[redacted] This customer placed an order with us and we explained the error, in detail. The item that was displayed is NOT the product we were selling. We were selling a different product altogether, and the UPC for the product we are selling erroneously matched...
and displayed on this listing. This does happen from time to time as the catalog that marketplace uses to matches products gets incorrect information listed in it frequently. We emailed a prepaid return label and the Return information, as listed below. FedEx Tracking Number: [redacted]SYNNEX Corp.[redacted]15065 FLIGHT AVEDock#50NLegacy Building 836CHINO, CA, 91710