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HQ Custom Design Inc.

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HQ Custom Design Inc. Reviews (1)

We just want to respond to the complaint that our customer has files again our company.  Our reputation is the most important for us, and we will do everything that is possible to work with this customer and to reach a proper satisfactory solution.We working closely with the manufacturer of the...

part that is not working properly to resolve the issues that customer is complain on.  Just to be fare we have never refused to service her, and every time she was here we were  providing service immediately.Most of the times she had issue of not understanding how to operate the door or the remote star system.  At some point we actually offer to remove the electric door and restore to original  but she refuse.  Unfortunately, this manufacturer that we use for the Mercedes Sprinter electric door is the only company in the world that produce this type of product.      So, if the customer request for us to install electric door we don’t have any choice but to use the same manufacturer and they located over sea. She was well aware of this situation since we’re always very direct with our customers.We feel it is very unfair that she files a complaint against  us since every time she calls or come we were doing our very best to accommodate her.     Actually, she never reach us with the issue that she is having instead she just files the complaint and never contacted us directly to resolve it. At this point we are not sure what she is trying to achieve since we are here to work with her and resolve the problems that she is having. Please contact us if any additional information is needed. Happy Holidays and Happy New Year!     Best Regards, [redacted]

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