H&R Auto Motors

Complaint: [redacted] I am rejecting this response because:Regards, [redacted] H&R Motors I am requesting my down payment for the following reasons:1) First price of vehicle was $19,with interest total $22,at $monthly2) Two weeks later called back in $2,more down which makes it $4,total, was asked to pay $weekly for weeks3) Received payment boo in mail for $monthlySomething I did not agree to with a disability income of $monthlyCalled concerning high note payments, was told I would receive a new payment book shortlyThis never happened.4) Truck stopping unexpectedly on highway causing damage to the vehicle and could have caused serious bodily harm or death to my family and I as we were moving back to Louisiana in 03/due to the tracking device that was installed improperly(Spliced wires and electrical tape)5) Not informing me of a repo in effect since 07/14, when National Auto Lenders had all of my current contact information6) Couldn't register the vehicle with TX-DMV because there was no record of the truck on file 02/15, but was refunded registration fee back to my account.7) Being told by National Auto Lenders the truck was resold back to H&R in 07/and I was never informed, and my weekly payments through 02/NAL said all monies paid to them were sent to H&R Auto from 07/to 02/158) Called H&R Auto in 02/and inquired as to why I couldn't register the vehicleThey asked me to return to H&R to go over paperwork when I signed bogus contracts already9) Being asked to drive an unregistered vehicle over miles with no regard for safety or concern for personal damages or the possibility of receiving moving violations on an unregistered vehicle10) Having to hire an attorney to find out the real reason to risk returning to H&R for all the mistakes made in their unfair business practices As a result I discontinued making weekly payments to National Auto Lenders in 02/Still waiting for contact from H&R Auto11) I am a disabled person with mental and physical impairments12) From the point I went into H&R Auto they were fully aware of my fixed income and I feel they took advantage of this causing more mental stress during and after the so called fair deal.13) Lying (H&R) saying I only paid $700, when I paid a total of $to National Auto Lenders, plus parts and labor due to the faulty tracking deviceI never agreed to drive an unregistered vehicle over miles, only told them I would look into itMy total payments towards this deal were $7,501, plus $parts and laborNever had a repo in my lifeH&R Auto checked my credit and saw that payments for vehicles purchased by me were under $500.NOTE: H&R Auto I came into your dealership believing I would receive a fair deal, but there were many mistakes made on your partIt is unfortunate that some employees made major mistakesI shouldn't be subjected to all of the problems incurred I am requesting $5,backPlease come pick up the truckI feel it should have been picked up in 07/Because you all had all of my current information from 02/to this date My phone number is available and you could have contacted me, but failed to do soPlease respond.Sincerely,Disabled Customer

We here at H&R Auto Motors try to do our best to satisfy every customer, however there will be on occasion an unhappy customerWe want every customer to leave happyWith that being said we are offering to return the $down payment in exchange for the return of the vehicle in same working order as when it was driven off the lotHe can contact us at @ ###-###-#### option so we may set up an appointment

On 10/14/this customers vehicle was repossessedHe came in on 10/10/to make a payment and pick up license platesI advised him at that time his insurance has been cancelled since the 8th of October and that needed to be corrected immediately to avoid further action, as per his contract full coverage insurance needs to be active at all timesI advised him that he should go take care of his insurance issue and come back before 6pm that day to provide us with the insurance information, pick up his plates, and make arrangements on his past due balanceHe failed to comply with the arrangements so we had no choice to but to put out for recoveryHe is able to retrieve the vehicle by paying the past due balanceAttached you will find the arrangements he made at the time of signing and was past due $days as of 10/10/

We have advised Mr [redacted] that we need him to come with the vehicle to the office and go over the paper work as he stated he was misledThis customer has failed to do so and he has been out for repossession since 7/03/Client has fail to make any payments to usI spoke to Mr [redacted] on 2/23/and made him aware that we are still willing to assist him however he had to bring the vehicle and himself to correct the issuesHe stated he would be here by the end of the month however he never showed upClient has made $worth of payments on the vehicle and has had it since 02/08/That is over a yearHis monthly payment is $The only way we can assist the customer is if he cooperates with us and come inHe has never given us a chance to discuss the issues he states there is [redacted]

H&R Auto Motors is processing the payoff for the tradeWe had minimal pay off information which delayed the payoffThank you

Well vehicle in question was paid and processed on January 6, Thank you

Me and my father have tried calling plenty of times trying to get everything that needed to be done but could not get a hold of any one and was constantly told I would
be called back but never was called backI called times in one day left voice mails but they still failed to contact me back and still have not heard from this dealership since that day Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We do apologize for any misunderstandings that may have occurredCustomer purchased his Audi on 2/16/He then called on 2/20/with his complaintsAt that time we were willing to address the issues as he was unsatisfied with his purchase, however when we requested he bring the car back to the
dealership he advised he could not as his spouse had taken vehicle out of state to OklahomaAlthough he did state he was unsatisfied with the vehicle he proceeded to continue to drive the vehicle for several days and even take it on a road tripWe do regret that he feels he was misleadAs far as we understood he left our lot happy with the vehicle he purchased and understand how there may be buyers remorse on making such a big purchase

We have advised Mr*** that we need him to come with the vehicle to the office and go over the paper work as he stated he was misledThis customer has failed to do so and he has been out for repossession since 7/03/Client has fail to make any payments to usI spoke to Mr*** on
2/23/and made him aware that we are still willing to assist him however he had to bring the vehicle and himself to correct the issuesHe stated he would be here by the end of the month however he never showed upClient has made $worth of payments on the vehicle and has had it since 02/08/That is over a yearHis monthly payment is $The only way we can assist the customer is if he cooperates with us and come inHe has never given us a chance to discuss the issues he states there is

H&R Auto Motors has contacted our customer to come to a understanding on his issues

Hello, Mr*** has been advised on numerous occasions to come in to the office to speak about the problems he stated there was, however he never showed upAttached you will find that a representative from our office was in contact with Mr*** via emailWe have tried to accommodate the
customer however he has not made an effort on his partThank you ***
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Complaint: ***
I am rejecting this response because: H&R is still not being truthful about this dispute I have proof I been making payments for a year
Regards,
*** ***

We here at H&R Auto Motors try to do our best to satisfy every customer, however there will be on occasion an unhappy customer. We want every customer to leave happy. With that being said we are offering to return the $500 down payment in exchange for the return of the vehicle in same working...

order as when it was driven off the lot. He can contact us at @ ###-###-#### option 2 so we may set up an appointment.

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] H&R Motors I am requesting my down payment for the following reasons:1) First price of vehicle was $19,995 with interest total $22,200 at $450 monthly2) Two weeks later called back in $2,000 more down which makes it $4,000 total, was asked to pay $500 weekly for 4 weeks3) Received payment boo in mail for $695 monthly. Something I did not agree to with a disability income of $772 monthly. Called concerning high note payments, was told I would receive a new payment book shortly. This never happened.4) Truck stopping unexpectedly on highway causing damage to the vehicle and could have caused serious bodily harm or death to my family and I as we were moving back to Louisiana in 03/14 due to the tracking device that was installed improperly(Spliced wires and electrical tape)5) Not informing me of a repo in effect since 07/14, when National Auto Lenders had all of my current contact information6) Couldn't register the vehicle with TX-DMV because there was no record of the truck on file 02/15, but was refunded registration fee back to my account.7) Being told by National Auto Lenders the truck was resold back to H&R in 07/14 and I was never informed, and my weekly payments through 02/15. NAL said all monies paid to them were sent to H&R Auto from 07/14 to 02/158) Called H&R Auto in 02/15 and inquired as to why I couldn't register the vehicle. They asked me to return to H&R to go over paperwork when I signed 2 bogus contracts already9) Being asked to drive an unregistered vehicle over 500 miles with no regard for safety or concern for personal damages or the possibility of receiving moving violations on an unregistered vehicle10) Having to hire an attorney to find out the real reason to risk returning to H&R for all the mistakes made in their unfair business practices.  As a result I discontinued making weekly payments to National Auto Lenders in 02/15. Still waiting for contact from H&R Auto11) I am a disabled person with mental and physical impairments12) From the point I went into H&R Auto they were fully aware of my fixed income and I feel they took advantage of this causing more mental stress during and after the so called fair deal.13) Lying (H&R) saying I only paid $700, when I paid a total of $3501 to National Auto Lenders, plus parts and labor due to the faulty tracking device. I never agreed to drive an unregistered vehicle over 500 miles, only told them I would look into it. My total payments towards this deal were $7,501, plus $340 parts and labor. Never had a repo in my life. H&R Auto checked my credit and saw that payments for vehicles purchased by me were under $500.NOTE:  H&R Auto I came into your dealership believing I would receive a fair deal, but there were many mistakes made on your part. It is unfortunate that some employees made major mistakes. I shouldn't be subjected to all of the problems incurred.  I am requesting $5,000 back. Please come pick up the truck. I feel it should have been picked up in 07/14. Because you all had all of my current information from 02/14 to this date.  My phone number is available and you could have contacted me, but failed to do so. Please respond.Sincerely,Disabled Customer

Ms. [redacted] purchased her vehicle on 3/2/15. She brought her vehicle to our location and stated she was having issues. We advised her that she was outside financing and that there was warranty on her vehicle and she should take to the dealership to get diagnosed and she should call us when she was...

told what the issues are. We have not heard from Ms. [redacted]. I have made several attempts to call her with no answer and messages were left. She did finally return our call and she did state that she has not received a diagnosis for her vehicle and per the Chrysler dealership it is now in a bay about to get diagnosed as they were swamped with work. We are doing the best we can for Ms. [redacted] we provided her with information on the warranty co. We will keep following up with Ms. [redacted] until this matter is corrected. [redacted] Account Representative H&R Auto Motors ###-###-#### option -[redacted]@hrautomotors.com

Complaint: [redacted]
I am rejecting this response because: The issue with this vehicle purchase is not buyer's remorse it's the fact I was sold a vehicle that did not have items it was supposed to have. The sales person showed actually came to my work with a paper that showed items they told me and the lender it had but did not. The lender was not going to fund the vehicle for the purchase price. The sales rep showed the dealership would lose almost 1000.00 so asked if I would call the lender and just lie and say the car had the features which I refused to do. It was then he said that I could look to take the car back. I told him my wife had the car but we would return it the day she got back which was March 5th. The sales rep offered to give me a GPS that he had at his house wich I refused. I have the conversation recorded from that day along with all text messages dating back to 2-16-17. When I reached out to my sales rep on 2-27-17 in regards to returning the vehicle I was told deal off the vehicle was funded so they would not work with me anymore.  I reached out to the General Manager [redacted] more than 12 times leaving numerous messages which not one was returned. I want my 500 down payment back as compensation for the items the was supposed to have but never did. I believe what I am requesting is more than fair given the situation and proof I have on this whole transaction. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I do not agree with all this is in this statement, Mrs [redacted] attempted to call me while I was at work. I did call her back twice I got no answer but I did leave a message. I called the next day and she told me they were having issues with the phones. In this matter I tried to speak with someone several times, they Never told me to get back with them once the car was accessed they simply said there was nothing they could do. This car purchased on March 2 and I have not had the car since March 19. The only reason they are responding to me now is because I reached out for help from the Revdex.com.

H&R Auto Motors is processing the payoff for the trade. We had minimal pay off information which delayed the payoff. Thank you.

We have advised Mr. [redacted] that we need him to come with the vehicle to the office and go over the paper work as he stated he was misled. This customer has failed to do so and he has been out for repossession since 7/03/14. Client has fail to make any payments to us. I spoke to Mr. [redacted] on...

2/23/15 and made him aware that we are still willing to assist him however he had to bring the vehicle and himself to correct the issues. He stated he would be here by the end of the month however he never showed up. Client has made $700 worth of payments on the vehicle and has had it since 02/08/14. That is over a year. His monthly payment is $694.62. The only way we can assist the customer is if he cooperates with us and come in. He has never given us a chance to discuss the issues he states there is.   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

On 10/14/14 this customers vehicle was repossessed. He came in on 10/10/14 to make a payment and pick up license plates. I advised him at that time his insurance has been cancelled since the 8th of October and that needed to be corrected immediately to avoid further action, as per his...

contract full coverage insurance needs to be active at all times. I advised him that he should go take care of his insurance issue and come back before 6pm that day to provide us with the insurance information, pick up his plates, and make arrangements on his past due balance. He failed to comply with the arrangements so we had no choice to but to put out for recovery. He is able to retrieve the vehicle by paying the past due balance. Attached you will find the arrangements he made at the time of signing and was past due $440.00 20 days as of 10/10/14.