After reviewing the customer complaint, I checked the call recording to hear the conversation between the customer and the dispatch.the dispatch didn't quote a flat price of $labor and $35-service call like the customer claimthe dispatch quoted the customer labor starts at $depending on the lock plus service call of $30.the total charge was $for the lockout service and $service call plus tax.also, I checked with the technician, and all prices was given to the customer before any job was done.because of the misunderstanding I wiil issue a $refund to the customer
Complaint: [redacted] I am rejecting this response because:The business was not clear about telling us that the key may not start the vehicleThey were not clear that they would not be able to program the keyThey told us they do transponder keys and made a key and it wouldn’t start the carHe told us to take it to the dealer so they can program it but the dealer called and told us it doesn’t even workWe told them what we needed and they said they could do it And they couldn’t so I want a refund becasue the key they made is useless.They did not speak to my wife because my wife was sleeping from working a night shift and I had to take her car becasue I still needed to go to work, so neither of us spoke with the tech at when he made the keyThe tech spoke with my wife’s grandma and gave her the key and got her to pay without explaining to her that the key didn’t start the carIf My wife or I knew what was happening, we would’ve have agreed to pay for the services becasue it wasn’t what we agreed uponMy wife called the business times since Saturday to resolve this issue and Mike refuses to return her calls, he told her that he was going to have a tech call us so they could find someone to program the key and get it to work and nobody has called us at allHe seems to be avoiding taking to my wife on the phone or trying to rectify the situation Sincerely, [redacted] ***
I'm sorry for any inconvenient caused to the customerI was out of the office for the week and I wasn't able to return calls.we will contact the customer to schedule a time to come over and replace the locksincerely Roger
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Tyson L**
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
After reviewing the customer complaint, I checked the call recording to hear the conversation between the customer and the dispatch.the dispatch didn't quote a flat price of $labor and $35-service call like the customer claimthe dispatch quoted the customer labor starts at $depending on the lock plus service call of $30.the total charge was $for the lockout service and $service call plus tax.also, I checked with the technician, and all prices was given to the customer before any job was done.because of the misunderstanding I wiil issue a $refund to the customer
Complaint: [redacted] I am rejecting this response because:The business was not clear about telling us that the key may not start the vehicleThey were not clear that they would not be able to program the keyThey told us they do transponder keys and made a key and it wouldn’t start the carHe told us to take it to the dealer so they can program it but the dealer called and told us it doesn’t even workWe told them what we needed and they said they could do it And they couldn’t so I want a refund becasue the key they made is useless.They did not speak to my wife because my wife was sleeping from working a night shift and I had to take her car becasue I still needed to go to work, so neither of us spoke with the tech at when he made the keyThe tech spoke with my wife’s grandma and gave her the key and got her to pay without explaining to her that the key didn’t start the carIf My wife or I knew what was happening, we would’ve have agreed to pay for the services becasue it wasn’t what we agreed uponMy wife called the business times since Saturday to resolve this issue and Mike refuses to return her calls, he told her that he was going to have a tech call us so they could find someone to program the key and get it to work and nobody has called us at allHe seems to be avoiding taking to my wife on the phone or trying to rectify the situation Sincerely, [redacted] ***
I'm sorry for any inconvenient caused to the customerI was out of the office for the week and I wasn't able to return calls.we will contact the customer to schedule a time to come over and replace the locksincerely Roger
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Tyson L**