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HR Roofing

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HR Roofing Reviews (1)

Back in March 2016, We installed a new metal roofThe homeowner realized there was a leak in the exterior porch area of the new roofMrs [redacted] would call or text the estimator but never our officeI was not aware of the leak and I am the office manager hereBut talking to the estimator he did send out some workers to go fix the porch roof but it was raining so nothing could be done at that time which was back in Nov-Dec of if I'm not mistakenThen Last week I happen to check our Facebook page and saw that Mrs [redacted] had put a review on March 9th I wrote back apologizing for the experience she had with us and that I was unaware of the situation and that I brought it up to the owner, Mr Hector Herrera and he made sure this would get fixed ASAP being that he didn't know anything as wellI called first thing Monday, 4/3/morning as promised on the review spoke to Mr [redacted] and schedule for our crew to be out there Tuesday 4/4/and had the porch repaired and Mr [redacted] had mentioned about wanting new gutters so we are actually installing new gutters today, 4/6/and we gave them a 50% discount for the inconvenienceWe were very surprised with the miscommunication from our staff and made sure we addressed this matter right awayOur goal is to keep our customers happyWe are hoping that Mrs [redacted] updates her reviewThank You

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Address: 6244 Lovett Ave, Dallas, Texas, United States, 75227

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