HR Simplified

Response: On 10/16/HR Simplified received a call from complainant wishing to obtain her Benefits Card Pin numberThe customer care representative with whom she spoke advised that, for security purposes, HR Simplified Incdoes not have access to Benefits Card (Mastercard) numbers, or the Pin numbers associated with the Benefits CardsIt was explained that our administration of pre-tax Medical Flexible Spending accounts requires us to maintain high levels of security in order to protect private health information and follow HIPAA regulations, and that we treat credit card and pin numbers with the highest level of security to prevent any potential for fraudulent credit card activity Although the representative was unable to provide the specific pin number to this participant, he did provide some alternative methods of obtaining this information as well as alternative manners of using the Benefits Card that would not require the pin numberThe complainant was advised that the Pin number can be obtained by registering and accessing an online account at www.mypretax.com, or by downloading our mobile app and signing inThe complainant expressed frustration that she was not able to access a computer in order to obtain the pinAt that time she was advised that to avoid having to provide a pin number at the point of sale, the card can be run as a credit card, which is standard practice for use of the benefits card The customer care representative that spoke with the complainant handled the call per administrative protocolOur most important responsibility to our clients and participants is to administer their accounts with the highest level of security, both for private health and financial informationIn order to do so our system does not give us access to credit card numbers, or their associated pin numbersHowever, we have worked hard to maintain other methods of accessing this information via a secure account log in, and providing other methods for card usage Rebekah Rebekah [redacted] Operations Manager [redacted] Minneapolis, Minnesota Office: ###-###-####, x-***